Formcreator 2.13.0-rc.1

This version is compatible with GLPI 10 only, and is a Release candidate version. Use it only for testing and bug report purpose.

Starting from this version, tags format will change. Previous tags were prefixed with v. This prefix is dropped. See #2376

Upgrade from a previous 2.13.0-Alpha or Beta version
⚠️ The following steps are necessary only when upgrading from a previous development, alpha or beta version. When upgrading from a old release to 2.13.0, you shall not do them.

1 removing the mini_dashboard for Formcreator (counters)
The counters has been changed. You must delete the mini dashboard installed by previous alpha versions of Formcreator. If you’re upgrading from 2.13.0-beta.1 you may skip this step.

Execute the following SQL requests:

DELETE
FROM glpi_dashboards_items
WHERE dashboards_dashboards_id = (
SELECT id
FROM glpi_dashboards_dashboards
WHERE key=‘plugin_formcreator_issue_counters’
);

DELETE FROM glpi_dashboards_dashboards WHERE key=‘plugin_formcreator_issue_counters’;
then proceed with the next step (forced upgrade). It will build the new version of the mini dashboard. If you miss this step, the previous dashboard will show empty cards. see #2727

2 Forced upgrade
If you want to upgrade from an older 2.13.0-alpha or 2.13.0-beta version, you should do a forced upgtrade from command line. It will run the upgtrade from the previous minor version (2.12.0) to the current version, update the possible differences of schema in the tables of the plugin. Run the following in CLI : php bin/console glpi:plugin:install formcreator -u glpi -f -p force-upgrade This command exists specifically for development purpose or for active testers.

Rename of anonymous forms to public forms
Some users of the plugin have been confused with the anonymous forms. Anonymous form are not a way to create tickets preventing technicians to identify requesters or authors. They are accessible by users without being logged in GLPI. Because of this confusion, anonymous forms are renamed public forms.

Help / Contribution needed
Locales updates: Some languages don’t have maintainer, or are late (many untranslated content). Please contribute on Transifex.
documentation review and updates

Check the changelog & downloadhttps://github.com/pluginsGLPI/formcreator/releases/tag/2.13.0-rc.1

GLPI 10.0.1

Here is the first bugfixes release for GLPI 10.
You can download the archive on GitHub.

A lot of issues have been fixed since the first GLPI 10 version.
Below you will find a short list of key points of this release:

  • Several fixes on inventory rules
  • Several fixes for reservation feature
  • Fix status change in assistance objects when modifying actors
  • Fix preselection as requester in assistance object
  • Add global locks management for inventory
  • Re-implementation of the document addition action in assistance object
  • Impersonate feature now displays hints if unavailable
  • Updates with GLPI console can now check integrity of the database
  • The GANTT feature has been moved to a plugin
  • The GLPI licence has been moved to GPLv3+

The full changelog is available for more details.

We would like to thank all people who contributed to this new version and all those who contribute regularly to the GLPI project!

Regards.

New Platinum Partner: ITSM Factory

We are very proud to announce that our partner ITSM Factory has become Platinum! At Teclib we are looking forward to continue the collaboration on this new level.

ITSM Factory supports customers in their process of continuous improvement of the quality of their services while respecting their business and regulatory constraints.

ITSM Factory’s experts master the standards of good practice such as ITIL and the standards applicable to IT (ISO 20000, 27001, etc.). They manage to simplify daily management of customer’s IT services.

Our GLPI consultants offer support at each stage of the project; from auditing to training users while going through integration and specific development.

Their expertises are:

  • IT Process;
  • Good practices;
  • Safety and regulations.

Website: https://itsm-factory.com/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

GLPI Network Cloud

What is GLPI cloud?

GLPI Network Cloud is a world-loved open source IT service management software offered as a SaaS. With GLPI on Cloud you can:

  • Plan and manage Helpdesk (tickets/problems/changes),
  • Track assets with native inventory;
  • Keep control of your finance and projects;
  • Manage users and Knowledge Base; etc.

Our hosting service allows you to use the application anywhere: at any time and from any device.

In addition to that, it is hosted by Europe’s leading web hosting providers (OVH), so your data is safe and backed up every day.

New version updates are also included, upon request in your customer area.

Technical support can be requested through a dedicated tool in your customer area.

What can you do on GLPI Network Cloud?

  • Manage Helpdesk: Organize your support easily with GLPI: manage incidents/requests, create forms, define SLAs, deliver the best experience to your customers.
  • Run inventory: Manage hardware, software and data centers. Link Asset inventory to Helpdesk and get 360° control of your IT and business infrastructure.
  • Manage users: Take control over users: define entities, create profiles and restrict access to information. With GLPI rules you can define roles of each member of directory and setup workflow for Helpdesk and Inventory.
  • Track finances: Discover the full potential of GLPI: track your expenses, contracts and suppliers, create new inventory objects, manage user database and make reports. Check the complete features description to learn more.
  • Customize GLPI: Explore setup features to add logo of your brands, select the palette of colors and configure plugins. In this section you can also manage SLAs and notifications.

For who is our offer?

GLPI Network Cloud is a perfect solution for the company of any size. Unlike many ITSM software programs on the market, we do not sell the modules separately, so you can enjoy all-in-one platform for single price.

GLPI is a popular choice among retail, public, educational, manufacturing and services companies in all over the world.

On top of everything we offer the complete freedom in terms of payment: you can manage the number of users any time (decrease or increase) with no permanency obligation.

What services are included?

In the version on cLoud, backups, updates, free data migration, support L.3 unlimited are all included, unlike GLPI on-premise.

Here you can check the differences between Public Cloud, Private Basic and Private Advanced.

What plugins are included?

One of the advantages of GLPI Network Cloud is that you can try & use all exclusive plugins. Check the full list on the website: https://www.glpi-network.cloud/

Ready to try? Learn how to create an account

To create an account and enjoy GLPI Network Cloud:

  1. Enter to : https://www.glpi-network.cloud/home.php?l=en
  2. Then click in “Test it for 45 days for free.”
  3. You will be taken to this website: https://myaccount.glpi-network.cloud/register.php
  4. Complete the form with your personal data.
  5. Click in “Sign me up”.
  6. Done! You now have a free 45-day access to the GLPI cloud platform.
  7. After this trial, you can continue to use it by saving your payment information.

New Silver Partner in New Caledonia: Ikigai

We are happy to announce our new silver partner in New Caledonia – Ikigai.

Ikigai’s purpose is to support organizations in their development by building and maintaining a healthy
and stable environment in accordance with your needs and expectations.

They propose pragmatic and realistic solutions (organizational, technical) consistent
with the size of the organization, its context and its challenges.

Their experts have been integrating and operating the ITSM GLPI solution, associated with the inventory and other components for more than 10 years.

They rely on ITIL and ISO standards and on their personal experience of operating an information system associated with an in-depth knowledge of IT hygiene measures.

They operate in the following fields:

  • Management, coordination and definition of projects
  • Definition of IT master plans
  • Definition of the Information Systems strategy
  • Design and implementation of IS solutions
  • Security regulation and control functions (CI, RSSI, DPO)
  • Regulatory projects (RGPD, PCI-DSS, ISO22/27XXXX, …)
  • Design and implementation of organizational processes
  • Quality, compliance and security audit
  • Website: https://www.ikigai.business/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.


Discover all benefits of being a partner here: https://glpi-project.org/partners/

Teclib day: cheerful reunion.

On Friday the 13th all Teclib Group employees gathered together at the picturesque Le Tronchay farm (where one of the offices is located) to celebrate all the work has been done last year and discuss future plans.

Employees travelled from different parts of Europe to see each other after a long break (due to the COVID restrictions) and share this unique moment.

Teclib Day

The event started with a warm coffee and croissants welcome for everyone and continued by the CEO of Teclib Group – Pascal Aubry – talking about Teclib’s history, global review of the company and new challeges and strategy.

After that Chloé Robin from Buy the Way agency and Franck Patissier from Hodei (Gold partner-integrator of Odoo) took the floor and presented their strategy for the 2022 and shared some business insights.

After a short break (BBQ for lunch!) Loïc le Für (sales director at Teclib Edition) spoke about GLPI strategy for next year and business development, followed by Alexandre Delaunay (head of GLPI development team) who presented the new version of GLPI: GLPI v. 10.

The official part ended with François Legastelois (Teclib Edition business unit director) speech and Kimios new version presentation (by Thomas Lornet)

At Teclib Group we know not only how to work hard, but also how to party (for this part we should specially thank SerenIT team)! After all the presentations it was famous aperó time – time to chat, discuss and have fun.

Thank you all for coming and share one more Teclib Day all together.

New Silver Partner in Poland: Sokół IT

We are happy to announce our new silver partner in Poland – Sokół IT.

Sokół IT is a polish company providing, since 1998, fully professional and complex IT assistance. Their motto – integrity and commitment – guides their every action. They strive to meet all their clients needs by providing holistic IT support. Sokół IT provides their services for over 200 companies in central and southern Poland.

Their offer has been successfully addressed to companies and institutions as well as private individuals who have been entrusting us with service support for their IT systems, computer networks, computers and peripheral equipment.

They provide full support in the proper selection of hardware, configuration and servicing of all equipment and software. They provide wide range of desktops and laptops, printers, scanners and other peripherals as well as all necessary consumables. They conduct employee training and support in the use of hardware and wide range of software including server systems (Windows, Linux), ERP and sales systems (SAGE, Insert, Comarch, InSoft), backup systems (VEEAM, Ferro). They advise on how to safely use the benefits of the Internet and information technologies, they provide antivirus software, configure firewalls, they help securely obtain remote access to company resources using secure encrypted communication channels.

They offer advice, service and a new approach in the computing world, operating in the following fields:

  • Assortment;
  • Configuration;
  • Servicing of hardware and software.

Website: https://www.sokol-it.pl/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

About GLPI license

GLPI v.10 includes since its latest release the native inventory feature (including GLPI agents also released during the year).
Inspired by previous project: FusionInventory and OCS (and using their XML format), – it aims to be a unified entry point for the inventory (by adding greater compatibility of all GLPI objects).

A complete rewrite directive had been one of the stated objectives (without code recovery) at the beginning of the development of the project.

Recently (after the release of the stable 10.0 version), it appeared that this functionality within GLPI included pieces of code from FusionInventory. As a development team we have been patently negligent about the copyrights of the previous project.
Moreover, there is an incompatibility between the license of GLPI (GPL-2.0-or-later) and FusionInventory (AGPL-3.0-or-later).

We apologize to the FusionInventory community for this situation. Teclib’ and its developers are also contributors to the project and are therefore included in this notion of copyright (mainly to the agent but also in part of the plugin).

Upcoming fixes.

A few changes will be made to address the situation:

The copyright of the Fusion Inventory project will be added to the source files concerned,
GLPI license (and source file headers) will be changed to GPL-3.0-or-later.
On this last point, it is possible because previous license contained “or later”. It allows us to switch from the current version 2 to later versions.
Compatibility between GPL-3.0 and AGPL-3.0 (Affero) is explicitly provided in the text of both licenses.

In addition to this change, we took the opportunity to check current uses in terms of libraries.
We have replaced some to resolve any incompatibilities following the switch to GPL-3.0-or-later.

DHTMLX/gantt was impossible to replace and the entire Gantt functionality was taken out of GLPI to be integrated into a dedicated plugin. There is normally no functional loss, you will simply need to install the plugin (via the Marketplace or manually) to recover previous displays.

These changes will come in effect in the next version of GLPI, which will be in a few weeks.

What is the impact of the new license?

A quick summary of the impact of these changes:

GLPI is, and will remain, completely free and open source, its code is always accessible and adaptable by everyone.
All projects wishing to share or re-use GLPI code must now do so with the GPL-3.0 or compatible license.

The mention “or later” of the news makes it possible to foresee the case where a version 4 of the GPL would become available.
If you are a GLPI user, the impact is probably zero.

We promise to be more vigilant in the future towards the compatibility of our code and the libraries that we use.

New Silver Partner in Canada: TRIDACOM

We are happy to announce our new silver partner in Canada – Tridacom.

Tridacom IT Solutions is a national full-service information technology firm providing a full range of services to help businesses stay connected and up to date with the latest technology.

Tridacom’s aim is to build long-lasting partnerships with our clients by developing custom-tailored solutions to assist in discovering, documenting, securing and simplifying their IT assets and IT infrastructure.

Their various lines of business include:

  • IT System Management (ITSM);
  • Consulting and Deployment;
  • IT Hardware and Software Procurement;
  • IT Monitoring & Alerting;
  • Phone Solutions;
  • Managed Services;
  • IT Network & Infrastructure Security;
  • Cloud Solutions and;
  • Backup and Disaster Recovery planning.

Websitehttps://tridacom.com/

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

Jamf Plugin for GLPI and the value of open-source contributions.

Original post: https://www.jamf.com/blog/jamf-plugin-glpi-open-source/

Discover the background and future trajectory of the Jamf Plugin for GLPI, one of the many valuable tools available through the Jamf Marketplace. Independent developer Curtis Conard provides a first-hand account of its creation and the importance of open-source software.

The Jamf Marketplace is home to a wealth of helpful tools that extend the Jamf platform and connect it with third-party solutions and ecosystems. The independent developers who contribute these integrations and other tools play a vital role in cultivating Jamf’s global reach and interoperability. One such developer, Curtis Conard, has provided the account below of their creation of the Jamf Plugin for GLPI. Read on to learn what value the plugin adds and what developments can be expected in the future.

What is GLPI?

Gestionnaire Libre de Parc Informatique (GLPI) is a free automatic inventory asset and IT service management package. GLPI was originally created in 2003 by the INDEPNET Association and was transferred to Teclib’ (both based in France) in 2015.

Although GLPI is maintained by a French company, the default language in the software is English, and the activity on the GitHub page is in English as well; I think that this choice has helped the adoption of GLPI globally. There are currently community-contributed translations for 80 different languages.

Even though its focus is on asset management and help desk functionality, GLPI provides a wide variety of other tools such as:

  • Project management
  • Knowledge base
  • Software license management

Teclib’ offers paid professional support, both on premises and in the cloud, for the businesses that want the support or to offload the responsibility of hosting their GLPI instance. GLPI has remained free and open source under a GPL license from the start, and there is no difference to the core software if you decide to host it yourself or through the cloud.

GLPI has a large catalog of plugins that extend its functionality even more. While some of the plugins are available as part of the professional services agreement, most of them have been created by the community for free. At the moment, there are over 50 plugins that support the current version of GLPI.

The GLPI project just released version 10.0, marking a huge UI/UX upgrade for the project which helped streamline a lot of workflows, improve its usability of tablets and phones and more. It also adds a native automatic inventory system, supporting agent inventory and remote inventory, for many different types of devices.

There are multiple big features on the roadmap for future versions to improve its current offering and add new features like event management, power management for “green IT,” and more.

Why it matters that GLPI is open source

The open-source nature of GLPI allows users of the software to give something back to the project, whether that be bug fixes, new features, translations or documentation changes. Users are not required to pay for the core software or for the majority of the plugins, but those who do help keep paid developers on staff to keep the project alive and growing.

My professional background and experience with GLPI

This is where I come into the picture. I started using GLPI while I was working in the IT department at a local school district in 2014. In the summer of 2018, I started making code contributions to the software. This was in part because my work helped our department function more efficiently by adding much-needed features and changes, but it also allowed me to improve my skills in web development, which had been my original career choice.

From mid-2018 until the end of 2020, I worked voluntarily without any monetary compensation. At the end of 2020, I was brought on under contract with Teclib’ to be paid for my contributions. I finally made the decision in early 2022 to leave my IT job and focus on GLPI development full-time.

I can’t envision a scenario in which these transitions could have happened if GLPI wasn’t open source and funded by optional professional service agreements and cloud hosting. As I was developing the Jamf Plugin for GLPI, multiple improvements were contributed back to GLPI to accommodate it, including adding software and components to phones in the inventory which were previously mainly for older analog or VoIP phones.

As of now, I personally maintain six different plugins for GLPI. All of these are free to use and open source.

Jamf Plugin for GLPI description and background

In the summer of 2019, I started work on the Jamf Plugin for GLPI, focusing only on mobile device inventory as that was what we were using at the time. Previously, our department was copying inventory information for our 1,000+ iOS devices from Jamf to GLPI manually and through CSV exports/imports. That same summer, I presided over the first release of the plugin. I think I actually ended up spending less time that year creating the plugin than I spent manually importing the latest inventory data from Jamf to GLPI.

Later in 2019, the scope of the plugin expanded to include syncing extension attributes and issuing mobile device commands directly from GLPI. For the latter, users in GLPI could be linked to their Jamf Pro account so that they had access to the same commands in both systems. The purpose of this was to streamline certain workflows. For instance, if we got a ticket that a device was stolen, we could immediately view the asset in GLPI, issue an Enable Lost Mode command, mark it as Lost in our inventory system and then later view any location information all from that same page.

The next major version(s) came in 2020 alongside the release of GLPI 9.5. This added support for syncing additional information about iPhone and support for syncing computers.

Next steps for the plugin

For the future of the Jamf Plugin for GLPI, in the short term I have plans to add support for Jamf School sometime after the GLPI version 10.0 release, due to multiple requests from community members. Afterwards, new features will appear as the community requests them and as time permits. Even though I am paid for my GLPI contributions, this plugin is still a personal project, so it isn’t funded.

I am looking for contributions to the localization of the plugin. It currently features translations for English, French and Japanese. Completing the partial Spanish translation is a priority. I am also looking for users to test and give feedback on the plugin. This will help me to find issues that I could not, or to identify needed features.