We would like to announce a new plugin – PowerDNS – available via our professional offers ! From the level “Basic” in GLPI Network Subscriptions (on-premise):
Plugin Features:
Import and manage domains/records from and to PowerDNS by using GLPI interface. We use PowerDNS API to retrieve these objects and insert them in the corresponding GLPI tables.
On plugin first installation and when configuration is done, we import all domains and records from PowerDNS to GLPI. Then, we keep them synchronized with the help of a GLPI crontask.
More, every actions done on GLPI side on related objects will be replicated on PowerDNS side. Domains deleted or updated, records deleted or updated, etc.
We are happy to announce our new Silver partner in Malaysia: Astiostech.
Founded in 2013, Astiostech has quickly established itself in the field of enterprise solutions, accumulating a rich experience of more than 15 years.
Our expertise covers various areas such as:
Enterprise voice,
monitoring,
Cybersecurity
IT asset management.
All with a deliberate emphasis on open platforms and software – open-source and enterprise open-source software. This isn’t merely about riding the wave of the latest tech trends; it’s about guaranteeing adaptability, flexibility, and scalability for our valued clientele. In providing a 360 degree ecosystem, our clients can rely on Astiostech for solution purchase, design, deployment, customization, training and importantly, reliable support.
Our track record is a testament to our prowess. Astiostech has consistently surpassed expectations, providing unparalleled support to ensure our clients encounter minimal roadblocks on their technological odysseys. This relentless pursuit of excellence has attracted a wide array of clients, including titans from banking, government, manufacturing, and other sectors.
The reputation of Astiostech is fortified by our robust partnerships with industry juggernauts like TM Malaysia and IBM. These collaborations not only vouch for our credibility but also empower us to furnish our clients with cutting-edge solutions of utmost reliability and quality.
However, quality alone isn’t our sole concern; reliability stands as the linchpin of our deployment strategies. We comprehend the need for solutions that not only work effectively but also stand as unwavering pillars, ensuring uninterrupted operations in the whirlwind of the digital landscape.
At Astiostech, our passion for technology coalesces with a steadfast commitment to effecting positive societal change. We champion equality, cherishing and embracing the diverse talents that grace our path. Our dedication to the environment echoes through our operations and solutions, placing a premium on sustainability. Moreover, community empowerment holds our earnest investment, for we believe authentic success lies in the transformative impact we bestow upon the world around us.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Teclib’ is happy to announce that GLPI Gold partner in Spain TICGAL launched an app called Gapp, a revolutionary new mobile application designed to seamlessly integrate with GLPI (Gestionnaire Libre de Parc Informatique). Gapp stands out as an essential tool for businesses and individuals looking to manage their IT resources efficiently and effectively.
Free Download Available Now
One of the most compelling features of Gapp is its accessibility. TICGAL is proud to offer Gapp as a free download available on the Google Play Store. This means that users can immediately benefit from its wide range of functionalities without any upfront cost.
Key Features and Benefits
Seamless Integration with GLPI: Gapp is specifically designed to work in tandem with GLPI, ensuring a smooth, hassle-free experience.
Enhanced Mobility: With Gapp, users can manage their IT assets and resources on the go, bringing unparalleled flexibility to IT management.
User-Friendly Interface: The app boasts an intuitive design, making it easy for both seasoned IT professionals and novices to navigate and use.
White Label Option for Custom Branding
In addition to its standard features, Gapp offers a unique White Label option. This allows businesses to customize the app with their own branding, creating a personalized experience for their users. The White Label option is ideal for companies looking to maintain brand consistency and offer a tailored IT management tool to their employees or customers.
Get Started with Gapp Today
Download Gapp now from the Google Play Store and experience the future of mobile IT management. For more information about the White Label option and other features, please visit our website.
However, on a factory reset or when reinstalling the inventory agent, this UUID changes. And when an inventory is uploaded, GLPI will create a new device (because the serial number is different). It is now possible to define a serial number (with the one already stored in GLPI) to avoids duplication in the GLPI inventory.
The Agent Config plugin has also been updated, to feature a new QRCode / Deeplink on the device file containing the serial number.
Android compatibility
From Android 4 (Jelly Bean) to Android 13 (Sdk 33)
The 1.6.1 version specifically fixes SSL connections problems introduced with 1.6 version update for windows and MacOSX agents.
Here is a summary of the most important changes of the 1.6 version:
The NetDiscovery and NetInventory tasks has been heavily reworked:
the Parallel: ForlManager library is used as more stable on some environments,
the NetDiscovery task now supports the discovery of remote computers and can run ESX and RemoteInventory tasks. This feature is currently only used by the ToolBox plugin.
network device support has been enhanced again for different manufacturers like Cisco, Zebra, Aruba, Checkpoint, Citrix and Synology.
The ToolBox plugin now offers a full tasks management support and permits to configure the discovery of remote computers using ESX and RemoteInventory tasks. In ToolBox, the NetDiscovery task including automatic inventory tasks run is named “netscan”:
the inventory management page is now a list of local and remote inventory tasks,
the credentials management page permits to create credentials for ESX, WinRM and SSH,
a scheduling management page permits to define how to planify tasks runs,
the “remotes” page becomes obsolete and will be removed in next version,
a new option is available to add a navigation link toward the agent index page
The RemoteInventory task includes a fix on SSH connections and supports the connection timeouts configured by ToolBox plugin,
The ESX task has been enhanced to support the “netscan” task started from ToolBox plugin,
The Proxy plugin has been fixed to support compressed requests and store JSON inventories with a better file name when local storage option is enabled,
The Inventory task has also received many enhancements and fixes including:
the antivirus inventory support on MacOSX (Defender) and Linux (Defender and BitDefender),
the support for latest RustDesk versions for remote management discovery,
an enhanced support for LXC and LXD containers based virtualization on linux.
The MacOSX package has been udpated to use OpenSSL 3.1.4 and zlib 1.3,
The linux perl installer includes fixes and supports installation on many new systems,
The MSI windows installer includes few updates:
the GLPI-AgentMonitor community tool has been updated to 1.2.3 version and now supports spanish and russian languages,
a new installer option permits to just reconfigure the installed agent,
the deletion of log, var and etc folders has been fixed during uninstallation,
the VBS script has been fixed to check installation and especially avoid an installation failure is the MSI service is still in use.
When we speak about IT asset management, ensuring the efficient tracking and management of your organization’s hardware and software assets is paramount. The GLPI Agent, an essential component of the GLPI Inventory ecosystem, is your ally in achieving this. In this comprehensive guide, we’ll explore the GLPI Agent, its importance, and a valuable toolbox plugin that allows administrators to manage tasks locally without the need to create them on the GLPI server.
This is especially valuable for complex networks where installing agents on every computer may not be feasible or when security and compliance reasons restrict server connections.
Understanding the GLPI Agent
The GLPI Agent is a powerful tool developed to simplify the challenges associated with IT asset management. It facilitates the collection and transmission of vital data from connected devices to the central GLPI Server. This continuous flow of data empowers organizations to:
Maintain Real-Time Inventory: With the GLPI Agent, you can keep an up-to-date inventory of your hardware and software assets. This real-time snapshot is crucial for making informed decisions.
Reduce Downtime: By having a clear view of your IT assets, you can minimize downtime by addressing issues proactively and efficiently.
Optimize Resource Allocation: Resource allocation becomes more efficient when you know exactly what you have. This leads to cost savings and improved productivity.
Enhance Security Protocols: Security is a top concern in the IT world. With the GLPI Agent, you can better protect your assets by staying informed about their status.
Compliance and Licensing: For organizations that need to comply with licensing and security requirements, the GLPI Agent is a valuable asset for maintaining compliance.
Introducing the GLPI Toolbox Plugin
One of the standout features of the GLPI Agent is its toolbox plugin. This plugin allows administrators to manage tasks locally, directly from their computers, without the need to create tasks on the GLPI server. This feature is particularly valuable in scenarios where:
Installing agents on every computer is not practical.
Security measures or compliance regulations prevent direct server connections.
Since the version 1.6 some new and important features were added to the Toolbox plugin like:
A dedicated page to schedule tasks — you can also setup the tasks to run on a daily basis or in blob times ( e.g.: every hour, or every three hours)
A dedicated list of inventoried devices — when using the Agent Folder as the target of the tasks
New layout of icons and buttons
A wider range of credentials and IP ranges administration for Remote Inventory and ESX Inventory support.
To help you get started with the GLPI Toolbox Plugin, we’ve created a video tutorial. In this video, you’ll learn step-by-step how to set up the toolbox plugin for local task management and also how to create a scheduled task. This visual guide will make the process easy to understand and implement, ensuring that you can efficiently manage your tasks without unnecessary server interactions.
00:00 – Introduction to GLPI Agent Toolbox Plugin
02:15 – Installing the GLPI Agent on Windows
03:57 – How to activate the Toolbox plugin
07:27 – How to enable menus inside the GlPI Agent toolbox plugin
07:53 – How to create inventory tasks using the toolbox plugin on GLPI Agent
11:24 – How to import the inventory files to my GLPI Server
14:04 – How to convert an unmanaged device into a computer in GLPI
This version is compatible with GLPI 10.0.10 or later.
⚠️ The plugin allows you to use GLPI 10.0.6 or older, but there are known incompatibilities, including fatal errors (due to some bugfixes / improvements). If you use an out of date maintenance release, update it first !
Bug Fixes
restoring ticket may create inconsistency in DB (3cf3e4ebd)
abstractitiltarget: itil category from template shall not take precedence (8f8d9a7c4)
category: translation feature of dropdowns not handled (6287f1b34)
GLPI Partner’s Day event, held on October 27th in Paris, was a global gathering that brought together over 60 partners representatives from 18 different countries. This event served as a platform for networking, collaboration, and the exchange of ideas among our valued partners, demonstrating the strength and diversity of our international network.
The event took place on the “River Palace” boat, which cruised along the Seine River for 2.5 hours, providing an elegant backdrop for discussions and collaboration. The guests engaged in productive conversations while enjoying panoramic views of Paris’s iconic landmarks during the cruise, enhancing the overall Partner’s Day experience.
The agenda began with a warm welcome, followed by an opening presentation by our CEO, Pascal Aubry.
This presentation set the tone for the event, highlighting Teclib’s vision and the significance of our global network. Mr. Aubry highlighted the importance of the open-source business model, which relies on financial support from customers purchasing GLPI Network support or using GLPI Network Cloud. These financial resources are vital for ongoing product development and the addition of new features, fostering collaboration between Teclib, partners, and customers to ensure the continuous improvement of GLPI.
Next, our guests had the opportunity to get to know the Teclib sales team and meet our channel managers. It was a unique chance to put faces to the voices they collaborate with daily.
Loïc Le Fur, Sales Director, expressed his sincere gratitude to each of the invited members for their presence and dedication to GLPI. He then handed over the mic to the channel managers, starting with Anna Kostrzewska, based in Poland, and Samra Mola, operating from Italy. Both shared crucial data related to our global partnership network, including the number of partners, the worldwide GLPI user count, and the various partner offerings (Silver, Gold, and Platinum levels).
Following that, Polina Marishicheva, Marketing & Communication Manager, took the floor to share some revealing data about the traffic on the following websites:
She also discussed the visibility Teclib offers to partners to expand GLPI support effectively.
Teclib´ Platinum partner EORIS, presented by Alexandre Tur, Sales Director, shared a significant success case of GLPI implementation in a major French engineering company which aimed to standardize its processes across all its French subsidiaries. They approached EORIS to see if GLPI could meet this need, and once again, GLPI proved to be the ideal tool for the job.
Teclib Gold partner, OMNICOM, presented (by CEO Miroslav Hlohovsky) their GLPI project “City of Košice“. This project came with several challenges due to its extensive scope. One of the most significant challenges was the need to include all existing IT technician teams from 12 municipal organizations. Additionally, all IT users in the city of Košice, totaling 1,500 users, needed to be integrated. The goal was to centralize all IT requirements into one system, making it easier for users to request services and for technicians to manage them.
These real-users testimonials explain the vital link between Teclib and our partners.
GLPI, one of the most widely deployed ITSM software globally, plays a crucial role in the evolution of both the software and our partnerships.
The day continued with a presentation by Alexandre Delaunay, Head of GLPI Development, who shared the GLPI roadmap, the latest news, including new plugin features and updates, and engaged in constructive discussions with event participants.
The time came for the cocktail reception, followed by a two-and-a-half-hour cruise on the Seine. Our guests had the opportunity to enjoy exceptional views of Paris’s iconic landmarks, including the Eiffel Tower, while relaxing on the boat’s deck.
The GLPI Partners’ Day 2023 was a resounding success, strengthening the bonds that unite us worldwide. This event not only presented the Teclib team but also underscored our commitment to our partners. We look forward to continuing this journey together and exploring new opportunities for the future.
We want to extend our warm thanks to all our partners who made this celebration possible. It’s their trust and collaboration that continue to fuel Teclib’s growth and prosperity. The Teclib Partners’ Day 2023 will remain memorable in our company’s history, and we await the next steps in this fantastic adventure.
We are happy to announce our new Silver partner in Mexico: Leigtre
We are a team of visionary business professionals with over 15 years of specialized experience in integrating innovative solutions that deliver exceptional value to our customers and business partners.
Our commitment is to carry out our mission and vision, grounded in strong values, through cutting-edge Information Technology.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
We are happy to announce our new Silver partner in Brazil: VoxData Technology.
VoxdataTechnology offers its own or integrated solutions, as well as services for its customers’ digital transformation journey. They offer comprehensive solutions across a wide range of market verticals and ITSM process modeling and improvement services, using the GLPI tool for implementation and support.
Their software factory is CMMI and MPS.BR certified, ensuring quality and efficiency in their solutions.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
