Migration to GLPI 10: FAQ

At Teclib´ we are happy to announce that we are expecting the release of GLPI 10 in the following weeks. We have received many questions related to migration from older versions of GLPI/compatibility of plugins and decided to publish a dedicated video. Watch it on Youtube or read the transcription below.

  1. From which GLPI version I can migrate to GLPI 10?  

You can migrate to version 10 from any GLPI version (we support migrations from at least 0.80 version), all data, like users, tickets or assets, will be transferred. 

  1. What should I consider before migration? Which data can be lost in migration?  

The server must have at least PHP 7.4 and MySQL 5.6 dependencies. If your server doesn’t have these, you must upgrade these requirements. 

No data loss is expected, but as usual, make backups (files and database) and/or snapshots. 

You will need to execute some optional migrations after GLPI main update with the help of the console. 

If you have custom developments or core changes, please note they will be erased when copying the files. Consider porting them before the migration. 

  1. Which plugins will be compatible with GLPI 10?  

All plugins listed in GLPI Network Subscriptions (both Community and Exclusive ones) will be compatible with GLPI 10.  

Check https://plugins.glpi-project.org/#/version/~~10.0.0/plugins for a community based list. 

  1. What advantages has native inventory? 

In addition to the small gain of not using a plugin, the feature will use less history data and database storage (for example, software updates take 1 line instead 2). 

We worked also on user experience, you have now assets separated by types for a more comfortable setup. 

It unlocks some features like partial inventories, which reduces performances footprint.  

More asset types are available for inventory (you can send files for racks, appliances, certificates, etc). 

In combination with GLPI agent, you also obtain some great features: 

  • Databases inventory 
  • Proxy mode for DMZ  
  • Remote inventory (agentless) for windows and linux. 
  • Stand-alone SNMP tasks 

Our professional support for on-premise (GLPI Network Subscriptions) covers support L.3 for migration from GLPI 9.5 to GLPI 10. 

All GLPI Network Cloud paid customers will be upgraded for free. 

Baviera TI

Baviera TI

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents.

Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.

GLPI SUCCESS CASES

Baviera TI

About the company

 Baviera TI is a company that works with technology, support and productivity. Its main objective is to facilitate the lives of people and companies through the best application of technology.

Industry & background

IT Service Provider. From technological advice, technical support, elaboration and execution of infrastructure expansion projects, monitoring, maintenance and redesign of workflows, seeking to obtain the best that technology can do for people.

Requirments

It was hard to manage all the support tickets on e-mails. As soon as the client base started to get bigger, it got even harder. Now we can track asset state, ticketing state, the clients can have transparent support and nothing gets lost in the middle of a lot of information during the day. 

GLPI solution

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years. 

We handle Incidents and Requests with GLPI Helpdesk, warranty management keeps us updated on expiration dates, contracts are not expired without managers being noted, technical staff don’t lose due dates for not being aware of tickets, assets have their historic data of changes and communication always recorded. 

 

Try all features on GLPI Network Cloud

Any questions? Get in touch with us!

GLPI 10: release candidate 3

Major features:

  • New Modern interface with Bootstrap + tabler.io + Twig
  • Redesign of the timeline of Helpdesk objects
  • Native automatic inventory
  • Refresh of GANTT and reservations view
  • Kanban in helpdesk list

See changelog for detail.

Many things has changed since the release of GLPI 10.0.0-rc2, including:

  • begin to work on PHP 8.2 support (#10975)
  • issues on network ports metrics (#10987)
  • agent should be linked to computers only (#10819)
  • rework inventory logs (#10997, #11020)
  • fix IPNetwork inventory (#10983)
  • fix predefined fields in selfservice (#10886)
  • permits to reach actors loading from template when opening new ticket (#10950 )
  • and many more!

See rc2 to rc3 changelog for detail.

Report bugs: https://github.com/glpi-project/glpi/issues

GLPI was included to GitHub Release Radar · February 2022 Edition

Link to the article: https://github.blog/2022-03-17-release-radar-feb-2022/ 

Gestionnaire Libre de Parc Informatique (GLPI) is a free automatic inventory asset and IT software management package. It provides a service desk for incident reporting and requesting, license tracking, software auditing, and lots more. The team has been working on GLPI for more than 20 years! Version 10.0 has been in development for a year with lots of cool changes. There’s a new interface, the service desk has had a redesign, plus hundreds more features and improvements. Read about all of them on the website.

GLPI GitHub Release Radar
De la Salle school St. Helens

De la Salle school St. Helens

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.  

In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends and alert staff to problem areas. The same features also allow us to spot if a particular device or software is causing issues.

GLPI SUCCESS CASES

De La Salle school St.Helens

Challenge

At a High School we needed a better asset register than the spreadsheet I had inherited. Preferably something web-based and accessible from any device. We also needed a better method of logging incidents and requests. Once we started to use GLPI the advantages of having all the jobs logged, being able to save solutions for future reference and add them to the knowledgebase became quickly apparent. The reporting and monitoring functions soon allowed us to spot issues with specific devices and locations and to inform management about emerging trends.

Industry & background

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council. 

On a single site we support 1400 staff and pupils on roughly 800 end user devices.  

Requirments

Our primary use of GLPI is as an asset database.  The ability not only to keep track of every IT asset but to log its connectivity to other devices, even down to which switch port it is connected to and what software is installed, makes a massive difference to the level of support we are able to offer. 

GLPI solution

Due to corporate requirements we have used a number of alternative and much more expensive helpdesk systems (Supportworks, ServiceNow).  None have offered the ease of use, or customisation we enjoy with GLPI (It also looks much better!).  We have always ended up using GLPI alongside the mandated system, as they have never met our management needs.  The organisation I work for manages several schools in the local area and is now looking into implementing GLPI for asset management in all schools to make up for the lack of functionality in their current paid service desk software. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

In schools, vandalism of equipment is a major issue.  The reporting features of GLPi allow us to quickly spot trends and alert staff to  problem areas.  The same features also allow us to spot if a particular device or software is causing issues. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

 

Try all features on GLPI Network Cloud

Any questions? Get in touch with us!

GLPI 10.0.0-rc2

Major features:

New Modern interface with Bootstrap + tabler.io + Twig

Redesign of the timeline of Helpdesk objects

Native automatic inventory

Refresh of GANTT and reservations view

Kanban in helpdesk list

See full changelog for detail.

Many things has changed since the release of GLPI 10.0.0-rc1, including:

  • Fix models creation (#10753)
  • Fix global search view (#10674)
  • Fix map search view (#10657)
  • Fix validation form in Approvals tab (#10509)
  • Fix cable asset endpoint dropdown (#10713)
  • Fix browsers notification (#10612)
  • Fix race condition on cache operations (#10650)
  • Fix dropdown/entity form (#10572)
  • Fix devices header links (#10552)
  • Fix editing task from planning (#10139)
  • Fix category dropdown in simplified interface (#10591 #10597)
  • Fix Knowledge base display (#10533)
  • Fix entity of tickets created from simplified interface (#10550)
  • and many more!

See rc1 to rc2 changelog for detail.

Report bugs: https://github.com/glpi-project/glpi/issues

Formcreator 2.12.5

We are happy to announce the bugfixes release 2.12.5 of Formcreator. Read our blog post and check the video to get more info.

  • height of category should not be limtied (4a98be86), closes #2574
  • abstracttarget: email actors deduplication (4ec19042)
  • descriptionfield: do not convert description into docs (563f2771)
  • descriptionfield: picture rendering in user form (ddff108f)
  • dropdownfield: invalid SQL (d7f47a6d)
  • dropdownfield: prevent PHP notice (8a7f3f3b)
  • dropdownfield: tree management (99ecf426)
  • form: missing closing braacket (8cd6a021)
  • form: redirect anon user to success page (5ffa1b96)
  • form: saved input problem (bdd1211d)
  • form: typo in export code (946f47f6)
  • form_language: untranslated string (df9ddf0f)
  • formlanguage: chained translation broken (d32682ca)
  • glpiselectfield: entity restriction not applied on users (79af87d2)
  • hostnamefield: value not read from answers (0d799600)

Go to changelog to see the complete list of bugfixes.

DOWNLOAD: click this link

New Silver partner in Poland: OmegaIT

Omega IT Consulting has been providing comprehensive IT outsourcing services since 2008. On-premise and cloud infrastructure maintenance, help-desk, security and IT resource management complete the portfolio of application projects based on Sharepoint tools. – Online and on-premise, Teams, Microsoft 365 services, as well as .NET / .NET Core technologies.

WebsiteOmegaIT

We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: click here.

Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: click here.

Check the list of our partners: https://glpi-project.org/partners/ 

Release candidate for GLPI V.10

Some weeks ago, we released a beta version for GLPI 10.0.0. Many of you have tested it and reported issues in this version, and we thank you for these reports.

Today, we release a new release candidate archive with a lot of additional fixes for this future version.

Consult the full changelog for a more complete list.

GLPI native inventory newsGLPI Agent v.1.1 is available (bugfixes version). Click on detailed changelog to see what has been done & download the update. 

Here is a list of major issues fixed in this new release:

  • FIX import of LDAP groups and users
  • FIX creation of local users
  • FIX php errors with Socket class
  • FIX several issues with new inventory feature
  • FIX several issues with backgrounds image of racks and their items
  • FIX many enhancements and fixes on the new UI; thanks to our users’ feedback!
  • FIX several issues on avatars, and add an option to hide initials
  • FIX objects locks release on all browsers
  • FEAT improve software architecture management
  • FEAT sofwares list can also now be filtered
  • FEAT add dedicated right for followup template
  • FEAT option added to set up timeline order
  • FEAT right panel of itil objects can be collapsed
  • FEAT the layout of itil objects is now saved in session
  • and many more!

HOW YOU CAN HELP US ?

Download the RC archive, test the migration and the new features (you may also test the existing ones) and report us the issues you encounter on the bug tracker (tag it as ).

Translators, please, add missing sentences of your language on transifex.

Need professional support? Check our offer on https://services.glpi-network.com/

GLPI 9.5.7

Teclib’ is happy to announce the release of GLPI 9.5.7.

This release fixes several security issues that has been recently discovered. Update is strongly recommended!

You can download the GLPI 9.5.7 archive on GitHub.

You’ll find below the list of security issues fixed in this bugfixes version:

  • SQL injection using custom CSS administration form
  • Reflected XSS using reload button

Also, here is a short list of important bugfixes done in this version:

  • FIX missing mail headers in mail collector rules engine (#10337)
  • FIX infinite loop when collecting mail attachments with the same name (#9667)
  • FIX zero height images in mail collector (#10109)
  • FIX duplicate ranking when rules are ordered (#9888)
  • FIX anonymous ticket creation (#10320)
  • FIX project cloning (#9964)
  • and more

The full changelog is available for more details.

We would like to thank all people who contributed to this new version and all those who contributes regularly to the GLPI project!

Need professional support? Check our offer on https://services.glpi-network.com/