New Silver Partner: HATOMI

We are happy to announce our new silver partner in Poland – Hatomi.

Hatomi specializes in providing IT solutions tailored to the client’s needs. We use proprietary, opensource as well as commercial software. Our clients are large organizations both in Poland and abroad.

They implement projects based on three key teams:
• NMS / OSS
• Software House
• DevOps

This allows the solution to be adjusted to the individual needs of the client. Even in the case of commercial products, they are able to expand their functionalities, thanks to experienced programmers who gained knowledge in the field of OSS systems and network technologies as part of the projects implemented by Hatomi.

Their experts have years of experience in designing, implementing, operating and servicing ICT systems in Poland and abroad, confirmed by numerous technological certificates.

Among many solutions, Hatomi offers:


• Monitoring of infrastructure and services
• Availability and performance monitoring of applications and databases
• HelpDesk, CMDB, IT Service Desk / Management systems
• SIEM solutions
• High availability clusters
• Implementation of solutions with a strong recommendation for Open Source software
• Support for implemented solutions also in the 24×7 mode

Websitehttps://www.hatomi.pl/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

GLPI Agent 1.4 has been released

GLPI Agent 1.4 has been released.

You’re encouraged to upgrade your GLPI agents or migrate if you’re still using FusionInventory agents.

You can download it on the GLPI Agent github project:

This release includes few fixes and enhancements.

The most important one fixes a regression introduced in GLPI-Agent v1.3 which prevents windows or macosx agents to communicate with HTTPS GLPI server using a publicly signed SSL certificate.

For the other ones:

  • new ssl-fingerprint option feature now also works on CentOS7,
  • on SSL communication error, the agent will report a more explicit reason,
  • we added support for linux systemd-nspawn container inventory,
  • we added a new Acer monitor model support: B226WL,
  • we fixed the support of non-standard port for ssh remote inventory,
  • the MacOSX packages have been upgraded to use OpenSSL 3.0.4,
  • the linux perl installer now support installation on Oracle Linux 8.

As always, you can check the more detailed changelog at:

GLPI won prize at “Best project awards” by OW2 in the category “Market”

We are happy to announce that, on June 29th, GLPI won at the ceremony “Best project awards” organised by OW2 the prize in the category “Market”.

We are proud to share the honour with our users, customers, partners and everyone who supported and contributed to GLPI all these years! 

CEO Pascal Aubry received the prize and on behalf of Teclib’ expressed the gratitude towards our amazing international GLPI community. 

Yesterday, on June 30th, Teclib’ team (Polina Marishicheva and Loïc Le Fur) had the opportunity to present GLPI Network Cloud during the conference. 

GLPI Network Cloud was launched in 2019, and nowadays, we have it deployed all over the world. The main goal was to decrease the implementation phase and give a simple solution to the companies without enough IT resources but in need of service management software. Today GLPI Network Cloud (as well as GLPI on-premise) is available in 47 languages (thanks to the contributions on Transifex) and used in 186 countries

Thank you very much to OW2 that invited us to be part of the 15th anniversary and the conference in order to keep the opportunity to meet physically this year at this warm event in Paris.

Pascal Aubry at OW2 15 Year Anniversary event receiving the award for GLPI in “Market” category: “We will continue to develop  open source software”

New GLPI version 10.0.2

A new GLPI version is available.

This release fixes several critical security issues that has been recently discovered. Update is strongly recommended!

You can download the GLPI 10.0.2 archive on GitHub.
Exceptionally, as we have a critical security issue on an unauthenticated page, we also release a GLPI 9.5.8 archive.

You’ll find below the list of security issues fixed in this bugfixes version:

  • Unauthenticated SQL injection on login page (CVE-2022-31061)
  • SQL injection on actor part in assistance forms (CVE-2022-31056)
  • Unauthenticated Sensitive Data Exposure on Refused Inventory Files (CVE-2022-31068)

Also, here is a short list of important bugfixes done in this version:

  • FIX adding actors to ITIL Objects (#11796, #11957)
  • FIX unwanted “promote to ticket” feature on self-service interface (#11834)
  • FIX native inventory do not inject switch information (#11864)
  • FIX entity for software creation (#11887, #11837)
  • FEAT permits global lock on entity (#11853)

The full changelog is available for more details.

We would like to thank all people who contributed to this new version and all those who contributes regularly to the GLPI project!

Regards.

New Silver Partner: AVS Telecom

We are happy to announce our new silver partner in Cameroon – AVS Telecom.

A.V.S Telecom SARL Telecom is a company specialized in the field of Information and Communication Technologies offering to all of its customers a wide range of ICT solutions including various collaborative services such as telephony over IP and videoconferencing, security services such as video surveillance and network security.

A.V.S Telecom SARL’s mission is to offer its SME/SMI customers a wide range of innovative, reliable and complete IT services for its IT equipment. These services, adapted to SMEs/SMIs, are usually offered to large companies. They therefore make it possible to develop, at a lower cost, secure computer network infrastructures helping them to optimize their performance at all levels.

They offer in the following services:

  • Audit services,
  • Consulting services,
  • Development Services,
  • Planning Services,
  • Server integration,
  • Software integration,
  • Integration of virtual servers,
  • Integration of computer equipment,
  • Assistance,
  • Optimization,
  • Management.

Websitehttp://www.avssarl.com/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

Internship in Teclib/INRIA

We are looking for a researcher interested in working on a PhD thesis in computer science that consist in studying fundamental and practical issues in designing a system that will match machines inside an IT system with vulnerabilities affecting software installed on these machines, in order to signal to system administrators the vulnerability level and the need to protect or update each machine.

What is the duration of the intership?: 3 years, Starting September 2022.

Where will it take place?: Thesis will take place mainly at INRIA-Rennes site (Beaulieu scientific campus), inside the DiverSE team, and also inside Teclib (Caen,…).

Which is the profile we are looking for?: A person with:

  • Master in computer science or equivalent.
  • Good knowledge in development and software engineering.
  • Good level in english.
  • Curiosity, motivation, autonomy, ability to work inside a team, abstraction capabilities, programming ability, interest for open source.
  • Knowledge in automatic classification and machine learning is appreciated.

For more information, please contact:

GLPI Agent 1.3 has been released

You’re encouraged to upgrade your GLPI agents or migrate if you’re still using FusionInventory agents.

You can download it on the GLPI Agent github project:
https://github.com/glpi-project/glpi-agent/releases/tag/1.3

This release includes some fixes and enhancements. Here are the most important ones:

  • we implemented a feature request from the community to support SSL server certificate of the GLPI server deployment with operating system deployment feature:
    • on windows, the glpi server certificate can be deployed through the enterprise keystore,
    • on macosx, the glpi server certificate can be deployed in system keychain through a MDM.
  • we added the support of the new ‘ssl-fingerprint’ option and it permits to trust a GLPI server certificate without the need of deploying a certificate:
    • you can first enable one time the ‘no-ssl-check’ option on one agent to find the related ssl fingerprint reported in agent log,
    • then you can set the discovered value for all your agents and disable ‘no-ssl-check’ on the first one.
  • the windows MSI packaging is now using Perl 5.36.0 and includes some fixes and improvements:
    • as it was wrongly creating firewall rules, this is fixed and wrong rules are removed,
    • few libraries was missing if you wanted to use SNMPv3 authentication during network discovery or inventory,
    • the installer was failing to create the windows task when you wanted to use windows task scheduling,
    • few configurations was not possible during silent installation.
  • the MacOSX packages has been upgraded to use Perl 5.36.0, OpenSSL 3.0.3 & zlib 1.2.12 and the installation on APFS filesystem has also been fixed.
  • for linux packaging, we have also few big improvements:
    • AppImage support for older linux like CentOS 7,
    • AppImage uninstallation process has been improved,
    • Snap packaging has been upgraded to use Perl 5.36.0,
    • perl linux installer has been enhanced to support installation on openSUSE.
  • For inventory task, we integrated:
    • a patch from the community which can fix monitor inventory on linux,
    • an Oracle database inventory support update,
    • an update to avoid false positive antivirus alert during software inventory on windows,
    • a fix on JSON format support to avoid wrongly encoded strings on macosx,
    • a fix against a JSON validation error while monitor serial is an integer,
    • a fix on generated partial inventory as the ‘partial’ property was missing,
    • an update for additional-content option support while using JSON format.
  • RemoteInventory task has been improved so remote ssh inventory of linux/unix platforms can fallback on ssh command calls when libssh2 is not available.
  • Netdiscovery and NetInventory tasks now includes a module from the community which enhances DefensePro support.

As always, you can check the more detailed changelog at:
https://github.com/glpi-project/glpi-agent/blob/1.3/Changes

Webinar: GLPI Native inventory

On June 22nd at 11.00 AM (Paris time) we are launching a webinar to talk about:

  • Native inventory
  • New types of inventoried objects
  • Partial inventory
  • Third-party connectors
  • Transition Plugin
  • Android agent
  • New GLPI agent
  • Packaging
  • Installation script
  • Remote inventory
  • HTTP interface (toolbox) & plugins
  • Mid-term roadmap
  • Q/A session

Speaker: Alexandre Delaunay, head of GLPI of Development team

Registration link: https://us02web.zoom.us/webinar/register/WN_LcEA0DzaT0m3vWasVbq8fQ

Drogarias Retiro

Drogarias Retiro

Italo Menezes, IT Analyst:

“Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access”.

GLPI SUCCESS CASES

Drogarias Retiro

About the company

Pharmaceutical. Founded in 1974, Drogaria Retiro is a chain of pharmacies which has been serving with care and dedication for 47 years.

Today they have more than 60 stores and more than 1,000 employees, being in the commerce area one of the companies that most employs in the South Fluminense region.

Challenge

Get the control of the tickets.

Requirments

We use GLPI Helpdesk to handle with the tickets of our customers, and schedule maintenance on their sites.

GLPI solution

Italo Menezes, IT Analyst: “Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access.

My GLPI experience has been so much productive, associated with the plugins Formcreator and Behavior, we can now have a better view of the issues in our Company. With some time spend in the knowledge of Plugins work, we customize totally for our use”.

 

Try all features on GLPI Network Cloud

Any questions? Get in touch with us!

Formcreator 2.13.0-rc.1

This version is compatible with GLPI 10 only, and is a Release candidate version. Use it only for testing and bug report purpose.

Starting from this version, tags format will change. Previous tags were prefixed with v. This prefix is dropped. See #2376

Upgrade from a previous 2.13.0-Alpha or Beta version
⚠️ The following steps are necessary only when upgrading from a previous development, alpha or beta version. When upgrading from a old release to 2.13.0, you shall not do them.

1 removing the mini_dashboard for Formcreator (counters)
The counters has been changed. You must delete the mini dashboard installed by previous alpha versions of Formcreator. If you’re upgrading from 2.13.0-beta.1 you may skip this step.

Execute the following SQL requests:

DELETE
FROM glpi_dashboards_items
WHERE dashboards_dashboards_id = (
SELECT id
FROM glpi_dashboards_dashboards
WHERE key=‘plugin_formcreator_issue_counters’
);

DELETE FROM glpi_dashboards_dashboards WHERE key=‘plugin_formcreator_issue_counters’;
then proceed with the next step (forced upgrade). It will build the new version of the mini dashboard. If you miss this step, the previous dashboard will show empty cards. see #2727

2 Forced upgrade
If you want to upgrade from an older 2.13.0-alpha or 2.13.0-beta version, you should do a forced upgtrade from command line. It will run the upgtrade from the previous minor version (2.12.0) to the current version, update the possible differences of schema in the tables of the plugin. Run the following in CLI : php bin/console glpi:plugin:install formcreator -u glpi -f -p force-upgrade This command exists specifically for development purpose or for active testers.

Rename of anonymous forms to public forms
Some users of the plugin have been confused with the anonymous forms. Anonymous form are not a way to create tickets preventing technicians to identify requesters or authors. They are accessible by users without being logged in GLPI. Because of this confusion, anonymous forms are renamed public forms.

Help / Contribution needed
Locales updates: Some languages don’t have maintainer, or are late (many untranslated content). Please contribute on Transifex.
documentation review and updates

Check the changelog & downloadhttps://github.com/pluginsGLPI/formcreator/releases/tag/2.13.0-rc.1