FAQ

Answers to frequently asked questions

Installation

Can I install GLPI on-premises?

Yes, you can install GLPI on-premises. Please, check “Download” page.

Important: GLPI is distributed under GNU General Public License, which does not include editor´s guarantee and support. It means, that the support of all kinds is available only if you have valid GLPI Network Subscription.

Installation and configuration of GLPI on-premises is available via our partners only for GLPI Network Subscription customers. All services from partners are provided for extra fee. Please, check the list here: https://glpi-project.org/partners/ 

You can also get in touch with us glpi@teclib.com and we will consult you regarding installation & configuration of GLPI according to your needs. 

Can I install GLPI on cloud?

Yes, you can install GLPI on cloud. 

We offer GLPI Network Cloud which is already pre-installed and includes backups/updates/serever maintainance/exclusive plugins/support L.3.

Also you can use GLPI on Amazon Web Services: click here

If you want to install GLPI on cloud and need support, please, consult GLPI Network Subscription plans.

 

Where can I find documentation?

You can find documentation here: click here

 

Certification

Is GLPI compatible with ISO 20 000 (X)?

GLPI has no official ISO 20 000 compatibility certificate, but some users have passed ISO certification audit because of its features scope. 

Is GLPI ITIL compliant?

GLPI does not have an official verification of compliance with ITIL good practices processes, but it offers tools / features / processes that allows an organization to successfully go through this type of verification. 

Current processes compatibility: 

  • Asset Management 
  • Change Management 
  • Financial Management 
  • Incident Management 
  • Knowledge Management 
  • Problem Management 
  • Release & Deployment Management 
  • Request Fulfillment 
  • Service Asset & Configuration Management 
  • Service Catalog Management 
  • Service Level Management 
  • Service Portfolio Management 

 

GLPI Network Cloud

Do you offer GLPI on cloud?

Yes, we do offer GLPI on cloud, please, check this page: https://glpi-network.cloud/ 

What is the difference between your cloud and on-premises offer?

GLPI Network Cloud is a ready-to-go solution. That means you do not have to spend time on initial setup, the platform is already configured! We also offer:

1. Free data migration

2. Updates (on-premises is extra fee service from partners)

3. Backups (on-premises is extra fee service from partners)

4. Server maintainance (on-premises is extra fee service from partners)

5. Exclusive plugins (available in GLPI Network Subscription package)

6. Unlimited assets (on-premises see “GLPI Network Subscription limitations”)

Do I get any discount for using GLPI Network Cloud?

We offer 15% discount for 1 year upfront payment (usual term: monthly payments). Please, contact us to get your quote.

Support

What level of support do you offer for on-premises?

We only offer support L.3 (bugfixes). All other services are offered by our partners-integrators.

What SLA do you offer?

Service opening time: 5 days a week from 9 a.m. to 5 p.m. (GMT Paris,

excluding weekends and public holidays) ;

Bugs Support < 4 hours ;

Workaround (patch delivery): 48 hours ;

Final resolution (committed on official community branch) : 12 days

 

 

Development

Do you offer paid development?

For feature requests, use the suggest dedicated site (https://suggest.glpi-project.org ) unless you are going to work on it yourself. We check it very often.

If you are willing to pay for feature development, please, contact us directly using “Contact” page.

Partnership

I want to become a GLPI partner

We are happy that you consider to become a GLPI partner. We offer 3 levels of partnership, please consult this page to find out the details: https://glpi-project.org/partners/