Colin Chen, Director of Technology: “One of the handy function I found with GLPI is that the asset association with users, it’s very useful when users can connect with their own device when they try to submit a ticket".GLPI SUCCESS CASES YK Pao SchoolYK Pao School is...

Italo Menezes, IT Analyst: “Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access".GLPI SUCCESS CASES Drogarias RetiroPharmaceutical. Founded in 1974, Drogaria...

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.   In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends...

From multiple locations we receive IT related requests and incidents. Before we startred to use GLPI, it was impossible to manage 100 of requests/incidents weekly.

GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy.

GLPI made possible to make automatically visible all our assets (see “Challenge”).

We use GLPI Helpdesk to handle requests from employees, to make reservations of assets and report problems with office equipment.