Italo Menezes, IT Analyst: “Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access". GLPI SUCCESS CASES Drogarias Retiro Pharmaceutical. Founded in 1974,...

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.   In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends...

From multiple locations we receive IT related requests and incidents. Before we startred to use GLPI, it was impossible to manage 100 of requests/incidents weekly.

GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy.

GLPI made possible to make automatically visible all our assets (see “Challenge”).

We use GLPI Helpdesk to handle requests from employees, to make reservations of assets and report problems with office equipment.

As a medium-sized company we use GLPI as Helpdesk to handle requests from our users, alongside with IT assets, software, license and order management features.

“Great tool, very useful and friendly”, – Manel Bascuñana – IT manager.

So far our experience is fantastic – both the software itself and the services to manage it from GLPI partner – as a former openview, patrol and ServiceNOW customer I appreciated the speed and low TCO of the service without compromising on essential features.

Counting with more than 250 employees and operating several offices, we were in the need of the complete ITSM solution, focused on users support and request tracking, but at the same time we wanted to get the full insight for our tech park and assets, licenses and providers.