GLPI features
IT management powered by open source
CMDB
Manage hardware, software and data centers. Link Asset inventory to Helpdesk and get 360° control of your IT and business infrastructure.
- Hardware
- Data centers
- Software
- Impact & relationship
- SIM cards
- Dashboards
Computers
Manage and inventory computers. Number of information fields is available: operating system (name, version, service pack), product ID, serial number, the general characteristics (type, manufacturer, model, serial number), information management (technician in charge, status, location) and users of the position (known or not in GLPI).
Monitors
Manage and inventory monitors. You can import the following information:
management of the monitor (the technical manager, his status, the place where he is located); general characteristics of the station (the manufacturer, the model, the type, the serial number); users of the station; specifications.
Network devices
Network hardware represents the hardware that manages, transmits and routes the network between other hardware (computers, printers). Network devices can be a switch, an ethernet hub, a router, a firewall or a wireless access point (Wi-Fi).
Software
GLPI allows the management of software and their versions as well as licenses (which may or may not be associated with versions).
Devices
Access the following info: general characteristics of the peripheral (the manufacturer, the model, the type, the serial number); management of the device (the technical manager, his status, the place where it is located); users of the device (known or not in GLPI, group of users).
Printers
Access the following info: general characteristics of the printer (the manufacturer, the model, the type, the serial number); management of the printer (the technical manager, his status, the place where it is located); users of the printer (known or not in GLPI, group of users), its specifications (the initial page counter, the types of ports, etc.)
Cartridges
Check which cartridges associated with the selected printer model. Track used cartridges, date of purchase and installation, additional information about the end of life cycle, and a counter that can calculate the number of pages printed since the last cartridge change.
Consumables
Access the following info: general characteristics of the consumable (the manufacturer, the type, the reference); management of the consumable (the technical manager, its place of storage).
Phones
Access the following info: general characteristics of the phone (the manufacturer, the model, the type, the serial number), management of the position (the technical manager, his status, the place where he is located), users of the station (known or not in GLPI, group of users), specifications (power supply, firmware).
Data center management
In GLPI you can integrate your data centers. You can enter the following info: different data centers, server rooms in centers, elements contained in your server rooms.
SIM cards
Manage SIM cards, store operators, lines, statuses, etc.
PDUs
Manage PDUs, create relationships between them and other assets, link to tickets, technicians, etc.
Passive devices
Inventorize passive devices: fiber optic cables, patch cords, patch panels, etc.
Helpdesk
Organize your support easily with GLPI: manage incidents/requests, create forms, define SLAs, deliver the best experience to your customers.
- Tickets
- Problems
- Changes
- Statistics
- Forms
- Recurrent tickets
Tickets
GLPI allows users to select between Incident or Request while creating the ticket. Each category could be assigned to specific group of users/profiles or person in charge.
Problems
The Problem feature in GLPI allows you to inform, assign and plan, etc., actions or decisions and can be distinguished by its concepts: claimers, observers, assignment, status, urgency, impact, priority, category.
Changes
Change feature is the establishment of the resolution of a Problem (in GLPI sense or not) or the establishment of a new material / human element or process of your IS. Change allows you to inform, assign, plan, budget, etc.
Planning
Planning feature in GLPI allows you to keep track of the tasks of IT agents, check the status of projects and have an overview of company activity.
Statistics
With Statistics in GLPI you can display statistics about the tickets, satisfaction surveys, average time, average actual duration of treatment, about the components of computers, number of tickets allocated to each item, etc.
Recurrent tickets
It is possible to program the opening of tickets on a recurring basis. For example: open a ticket every Friday morning to make a tape backup at the same night.
Forms
Create custom, easy to access forms for users when they want to create one or more tickets or changes.
Financial Management
Discover the full potential of GLPI: track your expenses, contracts and suppliers, create new inventory objects, manage user database and make reports. Check the complete features description to learn more.
- Management
- Administration
- Contracts
- Suppliers
- Budget
- Contacts
Licenses
GLPI allows you to manage the licenses of your software deployed on your assets. The License object is linked to Software object in inventory.
Budgets
You will be able to implement your budgets related to your fleet or your assistance in GLPI. A budget can be defined by: Type; Value; Period; Place.
Suppliers
GLPI allows you to integrate the list of your suppliers. Each supplier can then be linked to other GLPI objects: Tickets; Contracts; Problems; Changes.
Contracts
It is possible to materialize contracts related to your Assets and Assistance in GLPI. For contract, you can define the following things: Period; Billing period; Type of renewal; Hours of intervention within the framework of support contract.
Contacts
With Statistics in GLPI you can display statistics about the tickets, satisfaction surveys, average time, average actual duration of treatment, about the components of computers, number of tickets allocated to each item, etc.
Documents
GLPI allows you to manage documents within the platform. You can: Add files; View files; Attach them to GLPI elements (this can vary from SIM card to broader concept as Problem).
Lines
In GLPI, you will be able to add your telephone lines. A line can: be assigned to user, place, group, etc. or be linked to budget, contract.
Certificates
GLPI allows the integration of your Certificate. You can send the following information: DNS; Expiration date; Type; Certificate data (crt / csr / ca / etc).
Clusters
It is possible to manage your clusters by indicating the elements that forms it: impact / dependencies, materials, tickets, contracts, etc.
Domains
Track and renew on time your domains before they expire. GLPI allows you to manage domains: financial and administrative information, warranty, link them to tickets, problems, changes.
Appliances
You can create appliances in GLPI (composed by various inventory items). Direct management from items. Integration with Helpdesk is available.
Orders
Manage your orders with GLPI: insert products, track bills, link them and related objects to the Inventory or Assistance.
Project Management
Manage projects with GLPI: assign tasks, add collaborators, set up deadlines. Create reports and explore Kanban boards to organize your team!
- Kanban board
- GANTT
- Timeline
- Reminders
- Reports
- Tasks
Projects
Manage Projects in GLPI. Create workflow, assign tasks to the collaborators, use GANTT or Kanban for visualization. Link tickets, assets, contracts, etc.
Reminders
Create reminders for tasks, personal or public notes or external events in GLPI: plan the time and date, assign the technician, set the notification.
Knowledge Base
GLPI’s knowledge base serves to centralize internal knowledge and provide users with information (public FAQ) allowing them to solve simple problems on their own.
RSS feeds
In order for your team to stay well informed, GLPI allows you to integrate RSS feeds whether it’s private (intranet) or public (press / suppliers / customers / etc).
Reservations
This module allows you to consult on the material to be reserved and to make reservations. It show equipment available for booking.
Reports
GLPI authorizes the generation of reports related to your equipment, financial data, etc. We offer built-in Dashboards for this purpose, as well as Metabase and SQLdashboards plugins.
Saved search
GLPI with its search engine allows you to save your search. It has private and public modes.
Alerts
A GLPI “alert” is the combination of four concepts: Saved search; Alert configured for this search; Automatic action triggering the alert; Notification.
Administration
Take control over users: define entities, create profiles and restrict access to information. With GLPI rules you can define roles of each member of directory and setup workflow for Helpdesk and Inventory.
- GLPI rules
- Access & restrictions
- Profiles
- Groups
- Entities
- Log history
Users
GLPI offers 8 types of profiles and 2 types of interfaces (Standard and Self-service). Self-service interface is dedicated to end users and is free of charge*.
Groups
In GLPI you can merge identical elements (e.g. “users”) of different entities within parent entity.
Entities
Entities in GLPI allow to isolate hierarchically organized groups in a single instance of GLPI (a single installation of GLPI). Can be used to created different departments, offices, etc.
Rules
GLPI has a rules engine which allows a number of actions and associations to be performed automatically (can be applied for tickets, assets, etc.).
Dictionaries
Dictionaries allow you to modify the data that is entered or already exists in GLPI. They are based on the rules engine and are available for certain inventory data (software, manufacturers, titles).
Profiles
GLPI offers 8 types of profiles: Admin, Hotliner, Observer, Read-only, Self-service (simplified), Super-admin, Supervisor, Technician.
Notification queue
Notification queue allows you to monitor the processing of notifications: from emails, browser, webhook (using collaborative tools plugin: mattermost, slack).
Logs
In Logs you can access the system events: user login, user action, etc.
Configuration
Customize GLPI: explore setup features to add logo of your brans, select the palette of colors and configure plugins. In this section you can also manage SLAs and notifications.
- SLA
- GLPI branding
- Plugins
- Notifications
- Authentication
- Dropdowns
Dropdowns
Allow you to modify a certain number of titles related to the inventory (types and models of objects, operating system as well as version and service pack).
Components
Computer components (batteries, driver, memory, etc.) can be added to a computer listed in Assets section.
Notifications
GLPI has a notifications feature. It allows you to receive messages for certain pre-defined actions.
SLA
In GLPI you can configure SLAs for tickets. An SLA (Service Level Agreement) is the formalization of a contract negotiated between Servicedesk and the customer defining the expected level of service.
General
Set the default values, apply branding (logo & colors), configure the presets for Assets and Assistance. Customize GLPI general settings.
Fields unicity
This feature makes it impossible to add or update an inventory item if another one already has the same value. This mechanism applies to manual additions, but also to import from an external source as well as from an inventory tool.
Automatic actions
It is possible to configure Automatic actions in GLPI. For each action, it is possible to configure: frequency of execution; status, execution mode, etc.
Authentication
The following external authentication sources are supported by GLPI: LDAP directory, mail server, CAS server, x509 certificate, authentication delegated to the web server.
Receivers
Receiver allows you to import an email from a mailbox, and transform it into a ticket in GLPI. A routing mechanism allows this to be assigned to the destination entity
External links
Some elements of GLPI can be associated with a set of links to external applications. You can find it in the “Links” tab of the different files.