Webinar: GLPI Native inventory

On June 22nd at 11.00 AM (Paris time) we are launching a webinar to talk about:

  • Native inventory
  • New types of inventoried objects
  • Partial inventory
  • Third-party connectors
  • Transition Plugin
  • Android agent
  • New GLPI agent
  • Packaging
  • Installation script
  • Remote inventory
  • HTTP interface (toolbox) & plugins
  • Mid-term roadmap
  • Q/A session

Speaker: Alexandre Delaunay, head of GLPI of Development team

Registration link: https://us02web.zoom.us/webinar/register/WN_LcEA0DzaT0m3vWasVbq8fQ

Drogarias Retiro

Drogarias Retiro

Italo Menezes, IT Analyst:

“Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access”.

GLPI SUCCESS CASES

Drogarias Retiro

About the company

Pharmaceutical. Founded in 1974, Drogaria Retiro is a chain of pharmacies which has been serving with care and dedication for 47 years.

Today they have more than 60 stores and more than 1,000 employees, being in the commerce area one of the companies that most employs in the South Fluminense region.

Challenge

Get the control of the tickets.

Requirments

We use GLPI Helpdesk to handle with the tickets of our customers, and schedule maintenance on their sites.

GLPI solution

Italo Menezes, IT Analyst: “Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access.

My GLPI experience has been so much productive, associated with the plugins Formcreator and Behavior, we can now have a better view of the issues in our Company. With some time spend in the knowledge of Plugins work, we customize totally for our use”.

 

Try all features on GLPI Network Cloud

Any questions? Get in touch with us!

Formcreator 2.13.0-rc.1

This version is compatible with GLPI 10 only, and is a Release candidate version. Use it only for testing and bug report purpose.

Starting from this version, tags format will change. Previous tags were prefixed with v. This prefix is dropped. See #2376

Upgrade from a previous 2.13.0-Alpha or Beta version
⚠️ The following steps are necessary only when upgrading from a previous development, alpha or beta version. When upgrading from a old release to 2.13.0, you shall not do them.

1 removing the mini_dashboard for Formcreator (counters)
The counters has been changed. You must delete the mini dashboard installed by previous alpha versions of Formcreator. If you’re upgrading from 2.13.0-beta.1 you may skip this step.

Execute the following SQL requests:

DELETE
FROM glpi_dashboards_items
WHERE dashboards_dashboards_id = (
SELECT id
FROM glpi_dashboards_dashboards
WHERE key=‘plugin_formcreator_issue_counters’
);

DELETE FROM glpi_dashboards_dashboards WHERE key=‘plugin_formcreator_issue_counters’;
then proceed with the next step (forced upgrade). It will build the new version of the mini dashboard. If you miss this step, the previous dashboard will show empty cards. see #2727

2 Forced upgrade
If you want to upgrade from an older 2.13.0-alpha or 2.13.0-beta version, you should do a forced upgtrade from command line. It will run the upgtrade from the previous minor version (2.12.0) to the current version, update the possible differences of schema in the tables of the plugin. Run the following in CLI : php bin/console glpi:plugin:install formcreator -u glpi -f -p force-upgrade This command exists specifically for development purpose or for active testers.

Rename of anonymous forms to public forms
Some users of the plugin have been confused with the anonymous forms. Anonymous form are not a way to create tickets preventing technicians to identify requesters or authors. They are accessible by users without being logged in GLPI. Because of this confusion, anonymous forms are renamed public forms.

Help / Contribution needed
Locales updates: Some languages don’t have maintainer, or are late (many untranslated content). Please contribute on Transifex.
documentation review and updates

Check the changelog & downloadhttps://github.com/pluginsGLPI/formcreator/releases/tag/2.13.0-rc.1

GLPI 10.0.1

Here is the first bugfixes release for GLPI 10.
You can download the archive on GitHub.

A lot of issues have been fixed since the first GLPI 10 version.
Below you will find a short list of key points of this release:

  • Several fixes on inventory rules
  • Several fixes for reservation feature
  • Fix status change in assistance objects when modifying actors
  • Fix preselection as requester in assistance object
  • Add global locks management for inventory
  • Re-implementation of the document addition action in assistance object
  • Impersonate feature now displays hints if unavailable
  • Updates with GLPI console can now check integrity of the database
  • The GANTT feature has been moved to a plugin
  • The GLPI licence has been moved to GPLv3+

The full changelog is available for more details.

We would like to thank all people who contributed to this new version and all those who contribute regularly to the GLPI project!

Regards.

New Platinum Partner: ITSM Factory

We are very proud to announce that our partner ITSM Factory has become Platinum! At Teclib we are looking forward to continue the collaboration on this new level.

ITSM Factory supports customers in their process of continuous improvement of the quality of their services while respecting their business and regulatory constraints.

ITSM Factory’s experts master the standards of good practice such as ITIL and the standards applicable to IT (ISO 20000, 27001, etc.). They manage to simplify daily management of customer’s IT services.

Our GLPI consultants offer support at each stage of the project; from auditing to training users while going through integration and specific development.

Their expertises are:

  • IT Process;
  • Good practices;
  • Safety and regulations.

Website: https://itsm-factory.com/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

GLPI Network Cloud

What is GLPI cloud?

GLPI Network Cloud is a world-loved open source IT service management software offered as a SaaS. With GLPI on Cloud you can:

  • Plan and manage Helpdesk (tickets/problems/changes),
  • Track assets with native inventory;
  • Keep control of your finance and projects;
  • Manage users and Knowledge Base; etc.

Our hosting service allows you to use the application anywhere: at any time and from any device.

In addition to that, it is hosted by Europe’s leading web hosting providers (OVH), so your data is safe and backed up every day.

New version updates are also included, upon request in your customer area.

Technical support can be requested through a dedicated tool in your customer area.

What can you do on GLPI Network Cloud?

  • Manage Helpdesk: Organize your support easily with GLPI: manage incidents/requests, create forms, define SLAs, deliver the best experience to your customers.
  • Run inventory: Manage hardware, software and data centers. Link Asset inventory to Helpdesk and get 360° control of your IT and business infrastructure.
  • Manage users: Take control over users: define entities, create profiles and restrict access to information. With GLPI rules you can define roles of each member of directory and setup workflow for Helpdesk and Inventory.
  • Track finances: Discover the full potential of GLPI: track your expenses, contracts and suppliers, create new inventory objects, manage user database and make reports. Check the complete features description to learn more.
  • Customize GLPI: Explore setup features to add logo of your brands, select the palette of colors and configure plugins. In this section you can also manage SLAs and notifications.

For who is our offer?

GLPI Network Cloud is a perfect solution for the company of any size. Unlike many ITSM software programs on the market, we do not sell the modules separately, so you can enjoy all-in-one platform for single price.

GLPI is a popular choice among retail, public, educational, manufacturing and services companies in all over the world.

On top of everything we offer the complete freedom in terms of payment: you can manage the number of users any time (decrease or increase) with no permanency obligation.

What services are included?

In the version on cLoud, backups, updates, free data migration, support L.3 unlimited are all included, unlike GLPI on-premise.

Here you can check the differences between Public Cloud, Private Basic and Private Advanced.

What plugins are included?

One of the advantages of GLPI Network Cloud is that you can try & use all exclusive plugins. Check the full list on the website: https://www.glpi-network.cloud/

Ready to try? Learn how to create an account

To create an account and enjoy GLPI Network Cloud:

  1. Enter to : https://www.glpi-network.cloud/home.php?l=en
  2. Then click in “Test it for 45 days for free.”
  3. You will be taken to this website: https://myaccount.glpi-network.cloud/register.php
  4. Complete the form with your personal data.
  5. Click in “Sign me up”.
  6. Done! You now have a free 45-day access to the GLPI cloud platform.
  7. After this trial, you can continue to use it by saving your payment information.

New Silver Partner in New Caledonia: Ikigai

We are happy to announce our new silver partner in New Caledonia – Ikigai.

Ikigai’s purpose is to support organizations in their development by building and maintaining a healthy
and stable environment in accordance with your needs and expectations.

They propose pragmatic and realistic solutions (organizational, technical) consistent
with the size of the organization, its context and its challenges.

Their experts have been integrating and operating the ITSM GLPI solution, associated with the inventory and other components for more than 10 years.

They rely on ITIL and ISO standards and on their personal experience of operating an information system associated with an in-depth knowledge of IT hygiene measures.

They operate in the following fields:

  • Management, coordination and definition of projects
  • Definition of IT master plans
  • Definition of the Information Systems strategy
  • Design and implementation of IS solutions
  • Security regulation and control functions (CI, RSSI, DPO)
  • Regulatory projects (RGPD, PCI-DSS, ISO22/27XXXX, …)
  • Design and implementation of organizational processes
  • Quality, compliance and security audit
  • Website: https://www.ikigai.business/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.


Discover all benefits of being a partner here: https://glpi-project.org/partners/

Teclib day: cheerful reunion.

On Friday the 13th all Teclib Group employees gathered together at the picturesque Le Tronchay farm (where one of the offices is located) to celebrate all the work has been done last year and discuss future plans.

Employees travelled from different parts of Europe to see each other after a long break (due to the COVID restrictions) and share this unique moment.

Teclib Day

The event started with a warm coffee and croissants welcome for everyone and continued by the CEO of Teclib Group – Pascal Aubry – talking about Teclib’s history, global review of the company and new challeges and strategy.

After that Chloé Robin from Buy the Way agency and Franck Patissier from Hodei (Gold partner-integrator of Odoo) took the floor and presented their strategy for the 2022 and shared some business insights.

After a short break (BBQ for lunch!) Loïc le Für (sales director at Teclib Edition) spoke about GLPI strategy for next year and business development, followed by Alexandre Delaunay (head of GLPI development team) who presented the new version of GLPI: GLPI v. 10.

The official part ended with François Legastelois (Teclib Edition business unit director) speech and Kimios new version presentation (by Thomas Lornet)

At Teclib Group we know not only how to work hard, but also how to party (for this part we should specially thank SerenIT team)! After all the presentations it was famous aperó time – time to chat, discuss and have fun.

Thank you all for coming and share one more Teclib Day all together.

New Silver Partner in Poland: Sokół IT

We are happy to announce our new silver partner in Poland – Sokół IT.

Sokół IT is a polish company providing, since 1998, fully professional and complex IT assistance. Their motto – integrity and commitment – guides their every action. They strive to meet all their clients needs by providing holistic IT support. Sokół IT provides their services for over 200 companies in central and southern Poland.

Their offer has been successfully addressed to companies and institutions as well as private individuals who have been entrusting us with service support for their IT systems, computer networks, computers and peripheral equipment.

They provide full support in the proper selection of hardware, configuration and servicing of all equipment and software. They provide wide range of desktops and laptops, printers, scanners and other peripherals as well as all necessary consumables. They conduct employee training and support in the use of hardware and wide range of software including server systems (Windows, Linux), ERP and sales systems (SAGE, Insert, Comarch, InSoft), backup systems (VEEAM, Ferro). They advise on how to safely use the benefits of the Internet and information technologies, they provide antivirus software, configure firewalls, they help securely obtain remote access to company resources using secure encrypted communication channels.

They offer advice, service and a new approach in the computing world, operating in the following fields:

  • Assortment;
  • Configuration;
  • Servicing of hardware and software.

Website: https://www.sokol-it.pl/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

About GLPI license

GLPI v.10 includes since its latest release the native inventory feature (including GLPI agents also released during the year).
Inspired by previous project: FusionInventory and OCS (and using their XML format), – it aims to be a unified entry point for the inventory (by adding greater compatibility of all GLPI objects).

A complete rewrite directive had been one of the stated objectives (without code recovery) at the beginning of the development of the project.

Recently (after the release of the stable 10.0 version), it appeared that this functionality within GLPI included pieces of code from FusionInventory. As a development team we have been patently negligent about the copyrights of the previous project.
Moreover, there is an incompatibility between the license of GLPI (GPL-2.0-or-later) and FusionInventory (AGPL-3.0-or-later).

We apologize to the FusionInventory community for this situation. Teclib’ and its developers are also contributors to the project and are therefore included in this notion of copyright (mainly to the agent but also in part of the plugin).

Upcoming fixes.

A few changes will be made to address the situation:

The copyright of the Fusion Inventory project will be added to the source files concerned,
GLPI license (and source file headers) will be changed to GPL-3.0-or-later.
On this last point, it is possible because previous license contained “or later”. It allows us to switch from the current version 2 to later versions.
Compatibility between GPL-3.0 and AGPL-3.0 (Affero) is explicitly provided in the text of both licenses.

In addition to this change, we took the opportunity to check current uses in terms of libraries.
We have replaced some to resolve any incompatibilities following the switch to GPL-3.0-or-later.

DHTMLX/gantt was impossible to replace and the entire Gantt functionality was taken out of GLPI to be integrated into a dedicated plugin. There is normally no functional loss, you will simply need to install the plugin (via the Marketplace or manually) to recover previous displays.

These changes will come in effect in the next version of GLPI, which will be in a few weeks.

What is the impact of the new license?

A quick summary of the impact of these changes:

GLPI is, and will remain, completely free and open source, its code is always accessible and adaptable by everyone.
All projects wishing to share or re-use GLPI code must now do so with the GPL-3.0 or compatible license.

The mention “or later” of the news makes it possible to foresee the case where a version 4 of the GPL would become available.
If you are a GLPI user, the impact is probably zero.

We promise to be more vigilant in the future towards the compatibility of our code and the libraries that we use.