De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.
In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends and alert staff to problem areas. The same features also allow us to spot if a particular device or software is causing issues.
De La Salle school St.Helens
Challenge
At a High School we needed a better asset register than the spreadsheet I had inherited. Preferably something web-based and accessible from any device. We also needed a better method of logging incidents and requests. Once we started to use GLPI the advantages of having all the jobs logged, being able to save solutions for future reference and add them to the knowledgebase became quickly apparent. The reporting and monitoring functions soon allowed us to spot issues with specific devices and locations and to inform management about emerging trends.
Industry & background
On a single site we support 1400 staff and pupils on roughly 800 end user devices.
Requirments
Our primary use of GLPI is as an asset database. The ability not only to keep track of every IT asset but to log its connectivity to other devices, even down to which switch port it is connected to and what software is installed, makes a massive difference to the level of support we are able to offer.
GLPI solution
Due to corporate requirements we have used a number of alternative and much more expensive helpdesk systems (Supportworks, ServiceNow). None have offered the ease of use, or customisation we enjoy with GLPI (It also looks much better!). We have always ended up using GLPI alongside the mandated system, as they have never met our management needs. The organisation I work for manages several schools in the local area and is now looking into implementing GLPI for asset management in all schools to make up for the lack of functionality in their current paid service desk software.
Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested.
In schools, vandalism of equipment is a major issue. The reporting features of GLPi allow us to quickly spot trends and alert staff to problem areas. The same features also allow us to spot if a particular device or software is causing issues.
Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested.
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