Baviera TI

Baviera TI

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents.

Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.

GLPI SUCCESS CASES

Baviera TI

About the company

 Baviera TI is a company that works with technology, support and productivity. Its main objective is to facilitate the lives of people and companies through the best application of technology.

Industry & background

IT Service Provider. From technological advice, technical support, elaboration and execution of infrastructure expansion projects, monitoring, maintenance and redesign of workflows, seeking to obtain the best that technology can do for people.

Requirments

It was hard to manage all the support tickets on e-mails. As soon as the client base started to get bigger, it got even harder. Now we can track asset state, ticketing state, the clients can have transparent support and nothing gets lost in the middle of a lot of information during the day. 

GLPI solution

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years. 

We handle Incidents and Requests with GLPI Helpdesk, warranty management keeps us updated on expiration dates, contracts are not expired without managers being noted, technical staff don’t lose due dates for not being aware of tickets, assets have their historic data of changes and communication always recorded. 

 

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De la Salle school St. Helens

De la Salle school St. Helens

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.  

In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends and alert staff to problem areas. The same features also allow us to spot if a particular device or software is causing issues.

GLPI SUCCESS CASES

De La Salle school St.Helens

Challenge

At a High School we needed a better asset register than the spreadsheet I had inherited. Preferably something web-based and accessible from any device. We also needed a better method of logging incidents and requests. Once we started to use GLPI the advantages of having all the jobs logged, being able to save solutions for future reference and add them to the knowledgebase became quickly apparent. The reporting and monitoring functions soon allowed us to spot issues with specific devices and locations and to inform management about emerging trends.

Industry & background

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council. 

On a single site we support 1400 staff and pupils on roughly 800 end user devices.  

Requirments

Our primary use of GLPI is as an asset database.  The ability not only to keep track of every IT asset but to log its connectivity to other devices, even down to which switch port it is connected to and what software is installed, makes a massive difference to the level of support we are able to offer. 

GLPI solution

Due to corporate requirements we have used a number of alternative and much more expensive helpdesk systems (Supportworks, ServiceNow).  None have offered the ease of use, or customisation we enjoy with GLPI (It also looks much better!).  We have always ended up using GLPI alongside the mandated system, as they have never met our management needs.  The organisation I work for manages several schools in the local area and is now looking into implementing GLPI for asset management in all schools to make up for the lack of functionality in their current paid service desk software. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

In schools, vandalism of equipment is a major issue.  The reporting features of GLPi allow us to quickly spot trends and alert staff to  problem areas.  The same features also allow us to spot if a particular device or software is causing issues. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

 

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Sansar supermarkets

Sansar supermarkets

Efficiently manage requests from more than 1000 employees counting only with 4 IT agents.  

GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy.  

GLPI SUCCESS CASES

Sansar supermarkets

Challenge

Efficiently manage requests from more than 1000 employees counting only with 4 IT agents.  

Industry & background

Sansar supermarket which is the part of “Altan Joloo Trade” LLC was established in 1997 as one of the first self-serve style stores with over 2000 product variety choices. As of today the chain became one of the major chains in Mongolia specializing in wholesale and retail sales.

Requirments

Software to manage IT assets and requests/incidents from employees. 
 
 

GLPI solution

From multiple locations we receive IT related requests and incidents. Before we started to use GLPI, it was impossible to manage 100 of requests/incidents weekly. 

GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy. 

 

 

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İSTEK Schools

İSTEK Schools

We were looking for a helpdesk and assets management (we manage more than 10000 assets) software.  

We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc.

GLPI SUCCESS CASES

Istek Schools

Challenge

We were looking for a helpdesk and assets management (we manage more than 10000 assets) software. We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc. 

Industry & background

İSTEK  foundation expanding its education chain from Kindergarten to University has a say in the future of Turkey with 22 Kindergartens,  22 Primary Schools, 22  Secondary Schools, 20 High Schools, 14 Science High Schools and Yeditepe University.   

Requirments

Software which offers both Helpdesk and assets management on one platform.  

GLPI solution

GLPI made possible to make automatically visible all our assets (see “Challenge”). 

We use GLPI Helpdesk to handle requests from employees, to make reservations of assets and report problems with office equipment. 

 

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Vasco Tech

Vasco Tech

“Great tool, very useful and friendly”, – Manel Bascuñana – IT manager. 

Top priority was to find a tool to manage user requests/incidents (helpdesk), orders and asset inventory. 

GLPI SUCCESS CASES

Vasco Tech

Challenge

Our main goal was to achieve better (transparent) integration between planning and Outlook. 

Industry & background

VASCO is a group of family origins founded in 1970 in Bilbao dedicated to transport, logistics, consultancy and innovation, with an international vision.

Requirments

Top priority was to find a tool to manage user requests/incidents (helpdesk), orders and asset inventory. .  

GLPI solution

As a medium-sized company we use GLPI as Helpdesk to handle requests from our users, alongside with  IT assets, software, license and order management features. 

“Great tool, very useful and friendly”, – Manel Bascuñana – IT manager.  

 

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CreditLogic

CreditLogic

Intuitive customer-oriented service portal with extremely robust enterprise ITIL features 

We needed a simple and intuitive service portal for our clients that was capable of managing multiple clients, SSO and full separation of data, but with excellent features and extensibility. 

GLPI SUCCESS CASES

CreditLogic

Challenge

We needed a simple and intuitive service portal for our clients that was capable of managing multiple clients, SSO and full separation of data, but with excellent features and extensibility. 

Industry & background

Fintech. A Lending as a Service platform enabling the instant transformation of end to end lending process.

Requirments

Intuitive customer-oriented service portal with extremely robust enterprise ITIL features  

GLPI solution

We use GLPI as Incidents, changes and service portal. 

So far our experience is fantastic – both the software itself and the services to manage it from GLPI partner – as a former openview, patrol and ServiceNOW customer I appreciated the speed and low TCO of the service without compromising on essential features.  

 

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