YK Pao School 

YK Pao School 

Colin Chen, Director of Technology:

“One of the handy function I found with GLPI is that the asset association with users, it’s very useful when users can connect with their own device when they try to submit a ticket”.

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YK Pao School

About the company

YK Pao School is a pioneering international Chinese school. The school is a private non-profit institution founded in 2007, in memory of shipping magnate Sir Yue-Kong Pao, the renowned Chinese businessman, statesman and philanthropist.

With around 1600 students from China and overseas, the school offers a unique Year 1-12 educational programme that integrates elements of Shanghai and international curricula, culminating with the IGCSE and IB Diploma programmes, both of which are complemented by core components of the Shanghai curriculum.

Challenge

GLPI helped us to quickly build up the IT Asset management system and the out-of-box solution for ticket management. The highlight function of AD integration is very important if you want to quickly build a solution for everyone in the organization. One of the handy function I found with GLPI is that the asset association with users, it’s very useful when users can connect with their own device when they try to submit a ticket.

Requirments

We use Asset Management the most, it has been super helpful since 0.85 with the Dashboard plugin. We also use the Helpdesk/Change – Problem Management feature. Financial management was integrated with Asset management, this is also important when you want to develop a long-term strategy for your asset management.

GLPI solution

Colin Chen, Director of Technology: “It was way back when I was at university, I was interesting in open source solutions and GLPI was the leading platform for IT Asset and Ticket management.

The first version I tried I guess should be 0.7x. At YK Pao School GLPI helped us to quickly build up the IT Asset management system and the out-of-box solution for ticket management.

The highlight function of AD integration is very important if you want to quickly build a solution for everyone in the organization. One of the handy function I found with GLPI is that the asset association with users, it’s very useful when users can connect with their own device when they try to submit a ticket”.

 

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Drogarias Retiro

Drogarias Retiro

Italo Menezes, IT Analyst:

“Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access”.

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Drogarias Retiro

About the company

Pharmaceutical. Founded in 1974, Drogaria Retiro is a chain of pharmacies which has been serving with care and dedication for 47 years.

Today they have more than 60 stores and more than 1,000 employees, being in the commerce area one of the companies that most employs in the South Fluminense region.

Challenge

Get the control of the tickets.

Requirments

We use GLPI Helpdesk to handle with the tickets of our customers, and schedule maintenance on their sites.

GLPI solution

Italo Menezes, IT Analyst: “Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access.

My GLPI experience has been so much productive, associated with the plugins Formcreator and Behavior, we can now have a better view of the issues in our Company. With some time spend in the knowledge of Plugins work, we customize totally for our use”.

 

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Baviera TI

Baviera TI

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents.

Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.

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Baviera TI

About the company

 Baviera TI is a company that works with technology, support and productivity. Its main objective is to facilitate the lives of people and companies through the best application of technology.

Industry & background

IT Service Provider. From technological advice, technical support, elaboration and execution of infrastructure expansion projects, monitoring, maintenance and redesign of workflows, seeking to obtain the best that technology can do for people.

Requirments

It was hard to manage all the support tickets on e-mails. As soon as the client base started to get bigger, it got even harder. Now we can track asset state, ticketing state, the clients can have transparent support and nothing gets lost in the middle of a lot of information during the day. 

GLPI solution

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years. 

We handle Incidents and Requests with GLPI Helpdesk, warranty management keeps us updated on expiration dates, contracts are not expired without managers being noted, technical staff don’t lose due dates for not being aware of tickets, assets have their historic data of changes and communication always recorded. 

 

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De la Salle school St. Helens

De la Salle school St. Helens

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.  

In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends and alert staff to problem areas. The same features also allow us to spot if a particular device or software is causing issues.

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De La Salle school St.Helens

Challenge

At a High School we needed a better asset register than the spreadsheet I had inherited. Preferably something web-based and accessible from any device. We also needed a better method of logging incidents and requests. Once we started to use GLPI the advantages of having all the jobs logged, being able to save solutions for future reference and add them to the knowledgebase became quickly apparent. The reporting and monitoring functions soon allowed us to spot issues with specific devices and locations and to inform management about emerging trends.

Industry & background

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council. 

On a single site we support 1400 staff and pupils on roughly 800 end user devices.  

Requirments

Our primary use of GLPI is as an asset database.  The ability not only to keep track of every IT asset but to log its connectivity to other devices, even down to which switch port it is connected to and what software is installed, makes a massive difference to the level of support we are able to offer. 

GLPI solution

Due to corporate requirements we have used a number of alternative and much more expensive helpdesk systems (Supportworks, ServiceNow).  None have offered the ease of use, or customisation we enjoy with GLPI (It also looks much better!).  We have always ended up using GLPI alongside the mandated system, as they have never met our management needs.  The organisation I work for manages several schools in the local area and is now looking into implementing GLPI for asset management in all schools to make up for the lack of functionality in their current paid service desk software. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

In schools, vandalism of equipment is a major issue.  The reporting features of GLPi allow us to quickly spot trends and alert staff to  problem areas.  The same features also allow us to spot if a particular device or software is causing issues. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

 

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Sansar supermarkets

Sansar supermarkets

Efficiently manage requests from more than 1000 employees counting only with 4 IT agents.  

GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy.  

GLPI SUCCESS CASES

Sansar supermarkets

Challenge

Efficiently manage requests from more than 1000 employees counting only with 4 IT agents.  

Industry & background

Sansar supermarket which is the part of “Altan Joloo Trade” LLC was established in 1997 as one of the first self-serve style stores with over 2000 product variety choices. As of today the chain became one of the major chains in Mongolia specializing in wholesale and retail sales.

Requirments

Software to manage IT assets and requests/incidents from employees. 
 
 

GLPI solution

From multiple locations we receive IT related requests and incidents. Before we started to use GLPI, it was impossible to manage 100 of requests/incidents weekly. 

GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy. 

 

 

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İSTEK Schools

İSTEK Schools

We were looking for a helpdesk and assets management (we manage more than 10000 assets) software.  

We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc.

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Istek Schools

Challenge

We were looking for a helpdesk and assets management (we manage more than 10000 assets) software. We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc. 

Industry & background

İSTEK  foundation expanding its education chain from Kindergarten to University has a say in the future of Turkey with 22 Kindergartens,  22 Primary Schools, 22  Secondary Schools, 20 High Schools, 14 Science High Schools and Yeditepe University.   

Requirments

Software which offers both Helpdesk and assets management on one platform.  

GLPI solution

GLPI made possible to make automatically visible all our assets (see “Challenge”). 

We use GLPI Helpdesk to handle requests from employees, to make reservations of assets and report problems with office equipment. 

 

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