by Polina Marishicheva | Jan 13, 2020 | функции
Что такое GLPI Agent?
GLPI Agent – приложение, используемое для инвентаризации программного и аппаратного обеспечения для телефонов на базе Android (на данный момент). Данные, собранные агентом GLPI, напрямую поступают в программное обеспечение ITSM GLPI через плагин FusionInventory.
Доступ к полному списку функций здесь: https://glpi-project.github.io/android-inventory-agent/
Какие функции вы можете ожидать в этом релизе:
- Новый дизайн интерфейса
- Ручной запуск и отправка инвентаризации
- Расписание задач для запуска и отправки инвентаризации
- Отправка инвентаризации на несколько серверов GLPI
- Показывать локальную инвентаризацию в приложении (приложение имеет функцию, которая позволяет пользователю просматривать данные, полученные из инвентаризации)
- Отправляйте локальную инвентаризацию (sms / mails / bluetooth и т. д.) – и делитесь им (файл xml / json) через общий доступ к Android
- Запускайте приложение при загрузке системы
- QR-код и управление Deeplink для предварительной конфигурации агента (требуется плагин, доступный только по подписке на GLPI)
Совместимость с мобильными девайсами Android:
- От Android 4 (Jelly Bean) до Android 9 (Pie)
GLPI/FusionInventory/Agent Config совместимость:
Распространение:
Где вы можете скачать GLPI Agent?
Вы можете скачать его на Google Play: click
Профессиональная поддержка GLPI Agent и GLPI доступна через сеть наших партнеров для клиентов, у которых есть подписка GLPI Network . Получите персональную профессиональную поддержку, связавшись с нами: click
Совместимость:
GLPI Agent работает с GLPI и плагином FusionInventory.
Используйте управление CMDB с правилами инвентаризации GLPI и FusionInventory, чтобы легко управлять своим мобильным парком на базе Android.
Плагин GLPI «Agent Config» позволяет легко настроить (частоту сервера и инвентаризации) агента с помощью QR-кода или DeepLink (доступно только по подписке на GLPI Network)
by Polina Marishicheva | Dec 12, 2019 | Non classé
Le plugin Formcreator pour GLPI vous permet de créer des formulaires personnalisés afin de recueillir au mieux les éléments nécessaires au traitement d’une demande ou d’un incident. Une prévisualisation est disponible pendant la phase de création. Quand le formulaire est validé, le plugin crée un ou plusieurs tickets ou demande de changement.
Exemple de formulaire d’arrivée d’un collaborateur avec menu déroulant, champs texte, liste de choix, cases à cocher…
Visibilité conditionnelle des champs:
> to do gif
Interface simplifiée au catalogue de services avec accès aux formulaires et articles de la base de connaissance:
Formcreator vous permet de créer vos formulaires métiers, clients afin de recueillir précisément les informations dont vous avez besoin dans les tickets pour vos agents.
Les objets de GLPI disponibles sont également sélectionnables dans le formulaire :
Une fois le formulaires prêt vous définissez les profils ayant accès au formulaire, la création d’un ou plusieurs tickets, une demande de changement, si les elements associés sont nouveaux ou ceux selectionnés dans la formulaire. Ainsi que la personne qui a rempli le formulaire ou une autre personne,
Téléchargez la toute dernière version sur GitHub: https://github.com/pluginsGLPI/formcreator/releases
by Polina Marishicheva | Feb 27, 2019 | Blog, News
Improve the approach and response from IT technicians to users in need with GLPI ITSM software! Manage requests, incidents, issues and changes easy and efficient with service management (service desk) feature.
A service desk is the single point of contact between the service provider (tech support specialists) and users seeking for help with routine questions. Many companies implementing service management software, because it provides great visibility and central control in dealing with IT issues to ensure the steady workflow.
The mechanism of this software is simple: users are creating “tickets”, usually it is a special form where they can describe the problem, attach images, documents, videos, etc. Once the form is completed, support agent is assigned to start working on resolving the described problem. Each stage of communication is displayed, so it is very easy to keep track of the problem solving.
Service Desk is a great tool for both tech specialists and users, for tech specialists it is easy and efficient way to manage and respond to users requests, for users it is a comfortable way of communication with tech support with ability to track the progress of the request.
Talking about Service Management, it impossible not to mention ITSM standards. ITSM standards is a the world’s most widely used framework of best practices for delivering IT services. The goal of this framework is to improve efficiency and achieve predictable service levels. The service assistance module of GLPI ITSM software meets these specific standards and is a perfect solution for companies of any size.
What are the main pluses of Service Desk tool?
1. Transparent communication
2.Effective time management
3.Shared expertise
4.Better user experience
5.Clear track of the workflow
Start automation of your business with GLPI ITSM software, which combines categorisation, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels, and the implementation of automatic workflows based on business policies. To learn more about service management features of GLPI, please, read our article “ITIL V2 COMPATIBLE SERVICE DESK”.
by Polina Marishicheva | Nov 6, 2018 | News, Unclassified
GLPI Network is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they come and allows you to take control over your company’s IT infrastructure.
“Meet the new tool that will become your control tower for all your IT Infrastructure!”
So, what makes GLPI Network so great? It is all-in-one ITSM solution which combines different tools for many IT challenges your company’s infrastructure might be facing.
Dynamic inventory with or without agent (GLPI inventory module ex Fusion)
If you have a bunch of devices all over the world and a strict security protocol, it can be pretty hard to take inventory of them. GLPI Network offers you a solution – a dynamic inventory with or without agent (GLPI inventory module ex Fusion)!
Instead of plugins GLPI Network connects to all your devices through Simple Network Management Protocol (SNMP). SNMP is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior. GLPI Network is also connected to VMWare Virtualization Inventory that allows companies to transform, manage and optimise their IT systems´ infrastructure through virtualisation.
Features for inventory and asset management.
Are you in charge of too many different devices? Not a problem! GLPI Network provides numerous advanced features for inventory and asset management. Get the full information about the state of: PCs and servers, printers, monitors, consumables and cartridges, IP phones, software, locations, switches, routers and etc.
GLPI Network gives a full report about all modifications made, localize assets by geographic area, track equipment lifecycle, – to sum up, handles the whole system.
Mobile device management plugin (Flyve MDM)
Do you have a lot of corporate mobile devices which you would like to have a total control over? GLPI Network provides you with a mobile device management plugin (via Flyve MDM). This smart plugin allows to evaluate all devices (iOS and Android based) to understand better where efficiency might be improved.
Meet Flyve MDM plugin, which combines the following functions:
- Mobile devices monitoring & management
- Mobile software monitoring & management
- Enforcing security and corporate policies
Deployment solutions.
Need to deploy applications? GLPI Network includes a package of deployment solutions on remote computers:
- teledeployment of Windows applications
- teledeployment of Linux applications
- teledeployment of iOS applications (via Flyve)
- teledeployment of Android applications (via Flyve)
Beautiful dashboard
Need clear and straight forward dashboard? You will absolutely like GLPI Network´s beautiful dashboard (Metabase plugin). Metabase is an easy way for everyone to ask questions and learn from data. Enjoy all its benefits installing the Metabase plugin for GLPI Network: learn, check, make reports and keep an eye on the performance of your network.
Service assistance module.
Looking for Service Desk which will meet ITIL standards? The service assistance module of GLPI Network meets the specified standards of ITIL v2, the most widely accepted best practice framework for service management software. Combines categorization, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels and the implementation of automatic workflows based on business policies.
Configure and use antivirus.
Last, but not least is a security question. With GLPI Network you can configure and use antivirus to protect your network. Armadito for GLPI provides a central management console for computers´ antivirus in your IT infrastructure. It could be used to manage various kind of antiviruses like Armadito, Kaspersky and ESET Nod32. With the addition of Fusioninventory project on your central GLPI, you can also check the deployment of antivirus updates.
As you can see, GLPI Network is a complex ITSM software that meets the specific needs of your company. Check the prices for subscription here: https://glpi-project.org/subscriptions/
CHECK THE PRICES
by Flavia Calonego | Jul 18, 2023 | News, Success cases
City of Košice: digital transformation. City of Košice embarked on an ambitious IT infrastructure transformation program, including the Service Desk project, to centralize and standardize IT operations based on ITIL best practices. This project aimed to integrate...
