New version Formcreator 2.12.7 has been released

This version is compatible with GLPI 9.5.5 or later only. Users of GLPI 10 must use Formcreator 2.13 or later. Support of GLPI 9.5.4 and earlier has been dropped, see notes of version 2.11.3 to know the reason.

⚠️ Version 2.12.6 had missing files for LDAP questions. This release address this problem.

Help / Contribution needed

  • Locales updates: Some languages don’t have maintainer, or are late (many untranslated content). Please contribute on Transifex.
  • documentation review and updates

Bug Fixes

New version Formcreator 2.13.3 has been released

This version is compatible with GLPI 10.0.

Upgrade from 2.13.0 or later

A database sanity check is done before running the upgrade. If the tables of the plugin have a difference with the expected schema the upgrade will fail with a message similar to the following:

The database schema is not consistent with the installed Formcreator 2.13.0. 
To see the logs enable the plugin and run the command bin/console glpi:database:check_schema_integrity -p formcreator

It is required to fix the database, using the diff produced by the CLI command given in the message. Once done, try again to upgrade.

ℹ️ If you know what you are doing you may bypass the sanity check from CLI with the following command.

bin/console glpi:plugin:install formcreator -f -p skip-db-check

Possible encoding problems in tickets created in GLPI 9.5 or older

⚠️ GLPI 10.0 encodes rich text content in a different way compared to GLPI 9.5. This revealed some bugs in the plugin in previous versions and GLPI may display old tickets with HTML tags. A CLI tool is available to fix 3 types of inconsistencies. You should test the command in a testing environment or do a backup first.

bin/console glpi:plugins:formcreator:clean_tickets

Bug Fixes

  • abstractitiltarget: copy may generate unwanted ouput to navigator (8792ed3dc)
  • abstracttarget: support for sla and ola from question (e4c6ffeb6)
  • category: do not access page if the plugin is not active (a959839c7)
  • category: don’t activate plugin to access categories (4cd4f600e)
  • checkboxesfield: back to BR (c8908f265)
  • checkboxesfield: back to BR (56d1e7e94)
  • checkboxesfield, radiosfield: checkboxes and radios backslashes (#3050) (47da0ea0a)
  • common: captcha check (b2b7efc89)
  • dashboard: fix dashboard height (712bdc8ad)
  • datefield: change event and comparison (9da947783)
  • filefield: do not assume index of files (a02a9c7ce)
  • form: delete question does not reset preview tab (ad87ddc87)
  • form: prevent SQL error (17aa94309)
  • form: prevent sending two csrf tokens (c04c71bab)
  • form: tab name must obey ‘show count’ setting (b89232eb3)
  • form_language: call to undefined method (137a66047)
  • formanswer: page switching loose filter (14d3ed7ac)
  • install: bad command in error message (f357d9ca4)
  • install: handle possible null while changing fields (0a847af4c)
  • issue: access to saved searches from service catalog (b7481825a)
  • issue: default joint for issue (631888e47)
  • issue: show save button for followup edit (810c854f1)
  • issue: sync issue fails when a ticket has several validators (3f51fbdd9)
  • issue: useless criteria nesting (369fdb57b)
  • selectfield: too many unescaping (706b70faa)
  • targetticket: set request source if no rule specified (2e04680eb)
  • textareadifield: error when deduplicating uploads (666d81395)
  • wizard: consistent breadcrumb on several pages (6639cda03)

Features

New silver partner: C&A Systems

We are happy to announce our new silver partner in the Mexico – C&A Systems.

C&A Systems is an innovative, avant-garde and proudly Mexican company, in the IT sector and digital development.

They are characterized for having extensive experience in the development of technological services for the public and private market, backed by more than 17 years of experience and international quality standards such as ISO 27001 and ISO 20000.

They firmly believe in technological evolution, and are a company committed to offering high quality solutions for any market need.

Among many solutions, C&A Systems offers:

  • Business transformation;
  • Business Solutions;
  • Operation and IT Security;
  • Digital Services and Marketing;
  • Project development;
  • Human development.

Website: https://www.casystem.com.mx/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

Success Story: Laboratorios La Santé

We met with José Melendez, an infrastructure specialist at Laboratorios La Santé, a company located in Venezuela. The La Santé Business Unit produces and markets generic prescription and over-the-counter medicines.


They currently have more than 30 international bioequivalence and pharmaceutical equivalence studies that support the effectiveness and safety of their medicines. In this interview you will discover what GLPI tools José uses in his day-to-day life and how he improves his work and that of his team.