Efficiently manage requests from more than 1000 employees counting only with 4 IT agents.
GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy.
Sansar supermarkets
Challenge
Efficiently manage requests from more than 1000 employees counting only with 4 IT agents.
Industry & background
Sansar supermarket which is the part of “Altan Joloo Trade” LLC was established in 1997 as one of the first self-serve style stores with over 2000 product variety choices. As of today the chain became one of the major chains in Mongolia specializing in wholesale and retail sales.
Requirments
Software to manage IT assets and requests/incidents from employees.
GLPI solution
From multiple locations we receive IT related requests and incidents. Before we started to use GLPI, it was impossible to manage 100 of requests/incidents weekly.
GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy.
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