Colin Chen, Director of Technology:
“One of the handy function I found with GLPI is that the asset association with users, it’s very useful when users can connect with their own device when they try to submit a ticket”.
YK Pao School
About the company
With around 1600 students from China and overseas, the school offers a unique Year 1-12 educational programme that integrates elements of Shanghai and international curricula, culminating with the IGCSE and IB Diploma programmes, both of which are complemented by core components of the Shanghai curriculum.
Challenge
GLPI helped us to quickly build up the IT Asset management system and the out-of-box solution for ticket management. The highlight function of AD integration is very important if you want to quickly build a solution for everyone in the organization. One of the handy function I found with GLPI is that the asset association with users, it’s very useful when users can connect with their own device when they try to submit a ticket.
Requirments
We use Asset Management the most, it has been super helpful since 0.85 with the Dashboard plugin. We also use the Helpdesk/Change – Problem Management feature. Financial management was integrated with Asset management, this is also important when you want to develop a long-term strategy for your asset management.
GLPI solution
Colin Chen, Director of Technology: “It was way back when I was at university, I was interesting in open source solutions and GLPI was the leading platform for IT Asset and Ticket management.
The first version I tried I guess should be 0.7x. At YK Pao School GLPI helped us to quickly build up the IT Asset management system and the out-of-box solution for ticket management.
The highlight function of AD integration is very important if you want to quickly build a solution for everyone in the organization. One of the handy function I found with GLPI is that the asset association with users, it’s very useful when users can connect with their own device when they try to submit a ticket”.
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