by Flavia Calonego | Jan 21, 2025 | News
We’re thrilled to announce a major expansion for GLPI Cloud: new servers are now available in Asia, hosted in India and Singapore 🇮🇳🇸🇬 through our trusted partner, OVH Cloud. This update comes after the success of our initial servers in the USA, bringing even more flexibility and performance to our users worldwide.
Why this matters for you?
- Enhanced speed and performance
Hosting your GLPI Cloud instance closer to your operations means reduced latency, faster response times, and a seamless experience for your users.
- Compliance with local laws
For sensitive sectors like government administrations or highly regulated industries, hosting in a local region ensures adherence to country-specific legal and data privacy requirements.
- Greater flexibility
With more server options, you can customize your deployment to meet your organization’s unique needs.
How to choose your region?
- GLPI Public Cloud: Select your preferred deployment region when signing up for GLPI Cloud.
- GLPI Private Cloud: Indicate your region of choice via the support form.
Looking ahead
This is just the beginning! Based on demand, we’re ready to increase the number of servers and expand to new locations, including Europe and North America.
Take advantage of this new opportunity today and elevate your GLPI Cloud experience!
👉 Register now
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by Flavia Calonego | Jan 17, 2025 | News
An average person spends about 28% of their workweek managing emails. That’s nearly a full day each week lost in the chaos of inboxes and try to reach the so-called “inbox zero”. While email is a powerful communication tool, relying on in for managing tickets (IT, HR, Facilities or any other support department) may lead to significant challenges.
Effective ticket management is crucial for maintaining operational efficiency and improving client satisfaction. However, many organizations still rely on email to manage their tickets, which can lead to a big number of issues on daily-routine.
The chaos of email management
Managing IT tickets via email may seem convenient at first, but it often results in chaos. Multiple threads, lost messages, unclear priorities, forgotten information, and even unwanted spam messages, lead support teams to overwhelming routines. According to industry studies, over 60% of SLA violations can be traced back to poor handling of tickets, now imagine if this information is fragmented.
Common problems with E-mail based ticket management
- Lost requests
- Miscommunication
- Delayed Responses
Transitioning to an ITSM Tool like GLPI you can transform how your organization manages service requests. Here’s how:
- Centralized Communication with followups and tasks available to all members of departments
- Improved Tracking with all actions related to a ticket in just one tool
- Enhanced Collaboration using GLPI as your unique point of contact
Managing IT tickets via email seems like a simple and effective approach, and it works for a variety of organizations for some time and with a limited number of agents and daily service requests. The question is: Is it worthy the risk, stress and complexity of handling with the downsides of this practice while having better ways to do so?
By transitioning to GLPI, you can integrate your ticket management process, improve your team’s communication, and finally enhance customer satisfaction.
Don’t let the chaos be the rule and hold your team back. Embrace a more efficient way to manage your tickets.
Ready to take control of your ticket management? Learn more about GLPI and how it can transform your workflow!
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by Flavia Calonego | Jan 6, 2025 | News
Congratulations! We are happy to announce our new Silver GLPI Network partner in France, Belgium, New Caledonia and French Polynesia: Exodata
Founded 12 years ago, Exodata is the only French IT services company offering 24/7 availability with a “Follow-The-Sun” model (the sun never sets on Exodata), all while operating under 100% French legal jurisdiction (#DigitalSovereignty). They support private and public organizations with hosting (#cloud #onpremise), monitoring (#monitoring), securing (#cybersecurity #cyberdefense), and optimizing (#DevSecOPS) their business data.
In 2024, Exodata boasts over 450 clients, €15 million in revenue, 165 employees, and 8 locations worldwide 🌍 (France, Réunion, Mayotte and Antilles (Martinique, Guadeloupe, Guyane), Belgium, New Caledonia and French Polynesia)
🌐 Website: https://bit.ly/40hE3Sl
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
- Get special discounts;
- Access official support,
- Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Discover all benefits of being a partner here: https://glpi-project.org/partners/
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by Flavia Calonego | Jan 2, 2025 | News
We are happy to announce our new GLPI Network Platinum Partner in Spain: Ticgal 🇪🇸. At Teclib’, we are thrilled to see Ticgal’s remarkable growth! Already a trusted Gold partner, they have now achieved Platinum status—a true testament to their dedication and expertise.
TICGAL is a company deeply rooted in the GLPI ecosystem. In just a few years, they’ve supported over 200 clients by implementing the standard solution or customizing it to meet specific needs with tailored integrations.
Their expertise goes beyond GLPI’s ITSM and ITAM capabilities, adapting the platform into a powerful CMMS or ESM tool. Additionally, they’ve developed a highly successful multi-platform mobile solution featuring geolocation functionality—bringing GLPI to the next level.
🌐 Website: https://bit.ly/2YnzFkG
We are excited to see GLPI ITSM expanding internationally and helping more clients through our GLPI Network offering, whether it’s on-premise or in Cloud. Our new partners play a key role in making these services more accessible and ensuring high-quality support.
Being a partner means:
- Enjoying special discounts
- Accessing official support
- Having a privileged contact with a Channel Manager to acquire more clients and boost your reputation in the Open Source ITSM market
If you would like to represent and deploy GLPI in your country, contact us: https://glpi-project.org/contact_us/
Stay connected! Follow us on our social media platforms!
by Flavia Calonego | Dec 20, 2024 | News
Congratulations! We are happy to announce our new Silver GLPI Network partner in Ivory Coast: VIPNET BUSINESS SERVICES
VIPNET BUSINESS SERVICES (VBS), a subsidiary of VIPNET Group, offers services as well as software and hardware solutions. Its young, dynamic, and experienced team of engineers and technicians supports trusted partners and clients not only in Ivory Coast but across the entire African continent. VBS places a strong emphasis on rigor, quality, and responsiveness, leveraging technology convergence to tackle the challenges it faces.
🌐 Website: https://bit.ly/4gDfRiK
We are excited to see GLPI ITSM expanding internationally and helping more clients through our GLPI Networkoffering, whether it’s on-premise or in Cloud. Our new partners play a key role in making these services more accessible and ensuring high-quality support.
Being a partner means:
- Enjoying special discounts
- Accessing official support
- Having a privileged contact with a Channel Manager to acquire more clients and boost your reputation in the Open Source ITSM market
If you would like to represent and deploy GLPI in your country, contact us: https://glpi-project.org/contact_us/
Stay connected! Follow us on our social media platforms!
