Android Inventory Agent 1.6.1

by | Dec 19, 2024 | News

Fix 

EMM

Fix managed confguration when EMM return null value

INVENTORY

Fix an error with <OFFSET> defined with 3 digits instead of 4

Enhancement

Library

Update Inventory library to version 1.6.1

Compatibility

Android

EMM / MDM compatibility implies a change in the minimum Android version supported by the android app.

From now on, you’ll need a device running at least Android 5 Lollipop (Sdk 21), and the agent is compatible up to Android 14 Upside Down Cake (Sdk 34).

GLPI environment

Android Inventory Agent1.3.01.4.01.5.01.6.0
GLPI10.0+10.0+10.0+10.0+
Plugin GLPI Agent Config1.2.01.2.11.2.11.2.1

Distribution

Google Play -> https://play.google.com/store/apps/details?id=org.glpi.inventory.agent

Github → https://github.com/glpi-project/android-inventory-agent/releases

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eXo Platform and Teclib Partnership: Delivering a More Integrated Digital Workplace Experience

by | Dec 10, 2024 | News

Paris, December 10, 2024 – eXo Platform, the leading provider of open-source intranet and digital workplace solutions, and Teclib, provider of GLPI, the leading open-source IT service and support management solution, announce a strategic partnership. The collaboration aims to enable the native integration of GLPI into the eXo Platform digital workplace through a dedicated connector, providing full management of IT services and support directly within the eXo environment.

This collaboration addresses the growing needs of organizations to centralize their tools while reducing costs associated with proprietary licenses. Thanks to this connector, users can track the status of their requests (status, comments) and open the GLPI tickets in a single click, without leaving their work environment, thus reinforcing the efficiency and smoothness of internal processes.

City of Lunel: A Key Player in Co-Development

Lunel, a city located in the south of France with 506 employees, played a significant role in co-developing this connector to improve its IT service and support management. By integrating GLPI into its digital workplace, Lunel advances its digital transformation journey, committing to scalable, accessible, and open-source digital tools.

A partnership for Open-Source users

“We’re delighted with this partnership with Teclib, which aligns perfectly with our vision of providing an open-source, comprehensive, modular and interoperable digital workplace. Thanks to this integration of GLPI solution, our users can manage their IT services and support more efficiently without leaving their work environment”, explained Veronika Mazour Mestrallet, CEO of eXo Platform.

François Legastelois, Director of Teclib Edition, added: “This collaboration with eXo Platform is a significant step in making GLPI more accessible, particularly for local authorities and companies looking for alternatives to proprietary solutions. The integration into an open-source digital workplace meets a growing demand for tool harmonization, and we are proud to have co-developed this connector with Lunel’s support.

Already Deployed in Lunel and Beyond

The city of Lunel took part in the new connector co-building. Its setting up, effective since a few weeks on the local authority’s platform, is helping to improve the efficiency of its IT asset management and support services.

“We chose open-source solutions for their transparency, scalability, and cost optimization. Integrating GLPI into our eXo digital workplace improves incident tracking and enhances user experience with a unified work environment”, explained Mustapha Chilah, Deputy Director of IT Systems for Lunel city. “eXo Platform’s teams listened to our needs, and we worked closely to develop the GLPI connector. The results are highly satisfactory and bring significant value”.

Indeed, the GLPI connector meets a real need among eXo Platform customers, and several local authorities have already deployed it, such as the cities of Chelles and Rumilly.

About eXo Platform

Leading provider of open-source collaborative software for over 20 years, eXo Platform is a specialist in intranet and digital workplace solutions. eXo helps its customers building their digital workplaces by providing an easy to use, fully-featured and secure platform for employee experience.

eXo Platform serves more than a million users and is successfully deployed at many public and private organizations worldwide, including the Elysée Presidency, the French Army, the US Department of Defense and NATO.

🌐 Website: https://www.exoplatform.com/

About Teclib

Founded in 2009 as an Open Source solutions integrator, Teclib became the official provider of GLPI in 2015. GLPI is a 100% Open Source ITSM solution, available both on-premise and in the cloud, with a vast network of partners worldwide.
🌐 Website: https://glpi-project.org

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New Silver GLPI Partner in USA and UK: Business Data Quality Limited

by | Dec 4, 2024 | News

Congratulations! We are happy to announce our new Silver GLPI Network partner in USA and UK: Business Data Quality Limited

We’re excited to collaborate with a versatile and expert IT service provider capable of delivering tailored solutions to meet diverse needs. Here’s an overview of their key specialties:

  1. Implementation of ITSM/ITAM solutions: They assist organizations in designing and deploying IT service and asset management systems that align perfectly with specific business objectives.
  2. Flexible project delivery: Their approach adapts to various budgets and requirements, offering options from fixed-price engagements to fully customized solutions.
  3. Managed services: They provide comprehensive managed services, allowing businesses to focus on their core activities while ensuring the seamless operation of their IT environment.
  4. Offshore development expertise: Their offshore team delivers advanced, robust, and innovative technical solutions with great efficiency.
  5. Certified ITIL expertise: With ITIL-certified professionals, they offer complete ITSM support, including workshops, process analyses, and tailored system configurations.
  6. Customized hosting solutions: They host licensed IT products tailored to unique client needs, including specific locations and configurations.

This partner combines certified expertise, a customer-focused approach, and flexible delivery models to help businesses optimize their IT infrastructure and processes.

🌐 Website: https://bit.ly/3BcdRyS

We are excited to see GLPI ITSM expanding internationally and helping more clients through our GLPI Network offering, whether it’s on-premise or in Cloud. Our new partners play a key role in making these services more accessible and ensuring high-quality support.

Being a partner means:

  • Enjoying special discounts
  • Accessing official support
  • Having a privileged contact with a Channel Manager to acquire more clients and boost your reputation in the Open Source ITSM market

If you would like to represent and deploy GLPI in your country, contact us: https://glpi-project.org/contact_us/

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Discover new horizons with GLPI Cloud: now available in the United States!

by | Dec 2, 2024 | News

We’re excited to announce a major milestone for GLPI Cloud! 🌍 GLPI Cloud services are now hosted on servers in the United States, offering new deployment options on both the East Coast and the West Coast. This expansion, powered by our trusted provider OVH Cloud, brings numerous benefits directly to you, our valued community of users and clients.

Choose your ideal hosting region

Whether you’re signing up for the GLPI Public Cloud or the GLPI Private Cloud, selecting your preferred hosting region has never been easier:

  • For Public Cloud users: you can now specify the deployment region directly in the registration form.
  • For Private Cloud users: we’ve added a dedicated option in the declaration form on our support platform.

Why this matters to you

By hosting your GLPI Cloud instance in the United States, you gain access to several key advantages:

  • Enhanced speed and performance:

Deploying your GLPI Cloud closer to your operations ensures reduced latency and faster response times, delivering a seamless user experience for you and your team.

  • Compliance with U.S. regulations:

Our U.S.-based hosting complies with the Patriot Act, ensuring that your data aligns with local regulations—a critical requirement for many industries.

  • Adherence to local laws and obligations:

For high-risk or sensitive organizations, such as government administrations, compliance with regional laws is essential. Hosting in the U.S. ensures you’re meeting these crucial requirements.

What’s next?

This is just the beginning! Based on demand, we’re prepared to further expand our infrastructure with additional servers in the United States. Looking ahead, we’re also exploring the possibility of opening new hosting zones in regions like South America (LATAM) and Asia.

Take advantage of this opportunity

Now is the perfect time to enhance your GLPI Cloud experience by choosing the hosting region that best suits your needs. With improved performance, compliance, and flexibility, GLPI Cloud continues to evolve to meet your expectations.

Start optimizing your GLPI Cloud setup today and join us as we expand into exciting new territories!

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Teclib’ presents GLPI at SMWorld in Orlando: A first step into the US Market!

Teclib’ presents GLPI at SMWorld in Orlando: A first step into the US Market!

by | Nov 27, 2024 | News

Teclib’ is thrilled to have participated in the SMWorld event in Orlando! This prestigious event organized by HDI was a unique opportunity for us to introduce GLPI, our open-source IT service management solution, to an American audience.

Photo of part of the Teclib' team at SMWorld

A first experience full of valuable exchanges

Our debut on the American market was marked by enriching encounters with industry leaders, IT experts, and decision-makers. We also had the privilege of engaging with potential partners who share our vision of agile and accessible IT management.

GLPI: an Open-Source solution gaining attention

SMWorld gave us the chance to showcase the strengths of GLPI to a new audience. Open-source, versatile, and powerful, our tool continues to attract interest for its ability to meet the needs of modern IT departments, whether in asset management, ticketing, or global IT service management.

What’s next?

This first step into the American market is a significant milestone for Teclib’. We are eager to build on this momentum with exciting projects that are coming to life soon. Stay tuned for more updates!

Thank you!

A big thank you to everyone who connected with us at SMWorld. Your interest and feedback motivate us to keep innovating and advancing our mission: to make IT service management simpler, more efficient, and accessible. If you want to learn more about GLPI or discuss potential collaborations, feel free to reach out!

See you next year?

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