GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents.

Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.

GLPI SUCCESS CASES

Baviera TI

About the company

 Baviera TI is a company that works with technology, support and productivity. Its main objective is to facilitate the lives of people and companies through the best application of technology.

Industry & background

IT Service Provider. From technological advice, technical support, elaboration and execution of infrastructure expansion projects, monitoring, maintenance and redesign of workflows, seeking to obtain the best that technology can do for people.

Requirments

It was hard to manage all the support tickets on e-mails. As soon as the client base started to get bigger, it got even harder. Now we can track asset state, ticketing state, the clients can have transparent support and nothing gets lost in the middle of a lot of information during the day. 

GLPI solution

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years. 

We handle Incidents and Requests with GLPI Helpdesk, warranty management keeps us updated on expiration dates, contracts are not expired without managers being noted, technical staff don’t lose due dates for not being aware of tickets, assets have their historic data of changes and communication always recorded. 

 

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