by Polina Marishicheva | Mar 7, 2019 | Annonce, Blog
Cette version est un correctif pour 2.7.0. Un de ces correctis requiert un saut vers 2.8.0
Le plugin est compatible avec GLPI 9.3 et 9.4.
Corrections de bugs:
* checkboxesfield: Prend en cahrge le cas où une seule option est cochée
* dropdownfield: Mauvaise restriction d’entité
* dropdownfield: Maivaise prise en charge de sous arbre pour les catégories ITIL
* form: Corrige l’envoi de fichiers de manière anonyme
* form: import d’entité et catégorie
* formanswer: Utilisation d’un champ inexistant pour le décompte
* glpiobject,dropdown: La réponse au formulaire doit afficher un nom, pas un ID
* install: Retire le renommage du plugin de l’upgrade vers 2.7
* install: Renomme le plugin en 2.8, pas en 2.7
* issue: Reconstruction de la table des demandes d’assistance
* question,section: Bug d’échappement à la duplication
* questionrange,questionregex: Mauvais noms de variables
* section: Echappement de questions à la duplication
* targetchange: Ajout d’utilisateurs depuis une question de type acteurs
* targetchange: Catégorie non assignée
* wizard: Compatibilité sur les versiosn de Font Awesome
* Renommage du plugin
Features:
* glpiselect: anout de projets dans la liste de types pris en charge
* issue: ajout d’un qtip sur les tickets
Télécharger: https://github.com/pluginsGLPI/formcreator/releases/tag/v2.8.0
by Polina Marishicheva | Mar 7, 2019 | Announcements, Blog
This version is a bugfix of 2.7.0. One of those fixes required a bump to 2.8.0.
It is compatible with GLPI 9.3 and 9.4.
Bug Fixes:
* checkboxesfield: handle case when one option is selected
* dropdownfield: bad entity restriction
* dropdownfield: bad subtree handling for ITIL category
* form: fix anonymous file upload
* form: import of entity and category
* formanswer: use of non-existent field for count
* glpiobject,dropdown: formanswer must display name, not the ID
* install: remove rename of the plugin from upgrade to 2.7
* install: rename of the plugin in 2.8, not 2.7
* issue: rebuild of issues table
* question,section: escaping bug on duplication
* questionrange,questionregex: bad var names
* section: escape questions to duplicate
* targetchange: add users from question of type actors
* targetchange: category not assigned
* wizard: compatibility across versions of the font awesome
* rename the plugin
Features:
* glpiselect: add Project in the supported list
* issue: add qtip for ticket types
Download: https://github.com/pluginsGLPI/formcreator/releases/tag/v2.8.0
by Polina Marishicheva | Mar 6, 2019 | Blog, News
Teclib’ continues on expansion strategy in Europe thanks to partnerships with companies known for their IT expertise experience and excellent reputation. We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.
Teclib´ is very happy to announce new company, which has joined our partnership network:
Initiativa is an Italian company providing system integration and software development services.
We do offer a mix of strong skills on enterprise platforms and technologies and a business-oriented approach so to support our clients letting them remaining focused on their business.
Composed only by seniors, with a strong knowledge of the opensource market, Initiativa offers solutions where the keyword is integration, security and compliance. Accustomed to work with big and multinational entities, we are able to deliver solutions that meet the complexity of such big organizations.
Website: http://www.initiativa.it/
We are proud of our large partnership network and always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: sales@teclib.com.
Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: sales@teclib.com.
Check the list of our partners: https://glpi-project.org/partners/
by Polina Marishicheva | Feb 27, 2019 | Blog, News
Improve the approach and response from IT technicians to users in need with GLPI ITSM software! Manage requests, incidents, issues and changes easy and efficient with service management (service desk) feature.
A service desk is the single point of contact between the service provider (tech support specialists) and users seeking for help with routine questions. Many companies implementing service management software, because it provides great visibility and central control in dealing with IT issues to ensure the steady workflow.
The mechanism of this software is simple: users are creating “tickets”, usually it is a special form where they can describe the problem, attach images, documents, videos, etc. Once the form is completed, support agent is assigned to start working on resolving the described problem. Each stage of communication is displayed, so it is very easy to keep track of the problem solving.
Service Desk is a great tool for both tech specialists and users, for tech specialists it is easy and efficient way to manage and respond to users requests, for users it is a comfortable way of communication with tech support with ability to track the progress of the request.
Talking about Service Management, it impossible not to mention ITSM standards. ITSM standards is a the world’s most widely used framework of best practices for delivering IT services. The goal of this framework is to improve efficiency and achieve predictable service levels. The service assistance module of GLPI ITSM software meets these specific standards and is a perfect solution for companies of any size.
What are the main pluses of Service Desk tool?
1. Transparent communication
2.Effective time management
3.Shared expertise
4.Better user experience
5.Clear track of the workflow
Start automation of your business with GLPI ITSM software, which combines categorisation, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels, and the implementation of automatic workflows based on business policies. To learn more about service management features of GLPI, please, read our article “ITIL V2 COMPATIBLE SERVICE DESK”.
by Polina Marishicheva | Feb 13, 2019 | Annonce, Blog
Formcreator est un plugin permettant la création de formulaires personnalisés simples d’accès aux utilisateurs aboutissant à la création d’un ou plusieurs tickets GLPI. Nous sommes heureux d’annoncer la sortie de la version 2.7.0!
FONCTIONNALITÉS:
1. Accès par menu direct en interface self-service
2.Mise en avant de formulaires en pages d’accueil
3.Accès des formulaires contrôlés : accès public, accès utilisateurs identifiés, accès restreint à certains profils
Des formulaires simples et personnalisables
4.Des formulaires organisés par catégories, par entités et par langues.
5.Des questions ouvertes ou fermées, de tout type de présentation : Champs textes, listes, LDAP, fichiers, etc.
6.Organisation des questions par sections. Choix de l’ordre d’affichage.
7.Possibilité de n’afficher une question que selon certains critères (réponse à une autre question)
8.Un contrôle pointu sur les réponses de formulaires : Texte, nombres, taille des champs, e-mail, champs obligatoires, expressions réguliaires, etc.
9.Création d’un ou plusieurs tickets ou changements à partir des réponses aux formulaires
10.Ajout de description par champs, par section de questions, par formulaires, par entités et langues.
11.Formatage du/des ticket(s) créé(s) : réponses aux questions à afficher, gabarits de tickets.
12.Prévisualisation du formulaire créé directement dans la configuration.
S’il vous plaît, téléchargez-le ici: https://github.com/pluginsGLPI/formcreator/releases/tag/v2.7.0
by Polina Marishicheva | Feb 13, 2019 | Announcements, Blog, News
FormCreator plugin for GLPI is a plugin which allows to create custom forms of easy access and also one or more tickets or changes when the form is filled. Today we are happy to announce the release of FormCreator plugin version 2.7.0.
If you have missed the previous article, here we put again the main features of this plugin:
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Direct access to forms self-service interface in main menu
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Highlighting forms in homepages
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Access to forms controlled: public access, identified user access, restricted access to some profiles
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Simple and customizable forms
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Forms organized by categories, entities and languages.
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Questions of any type of presentation: Textareas, lists, LDAP, files, etc.
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Questions organised in sections. Choice of the display order.
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Possibility to display a question based on certain criteria (response to a further question)
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A sharp control on responses from forms: text, numbers, size of fields, email, mandatory fields, regular expressions, etc.
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Creation of one or more tickets from form answers
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Adding a description per fields, per sections, per forms, entities or languages.
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Formatting the ticket set: answers to questions displayed, tickets templates.
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Preview form created directly in the configuration.
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An optional service catalog to browse for forms and FAQ in an unified interface.
You can download the new version here: https://github.com/pluginsGLPI/formcreator/releases/tag/v2.7.0
