The year 2023 is coming to a close! This year has been marked by numerous exciting developments for Teclib’ and GLPI, and we’re thrilled to share the highlights with you.
Every year, we offer you a recap of GLPI. Our E-Report 2023 is now available, and you can download it today.
What will you find in this Annual Report?
Celebration of GLPI’s 20th anniversary;
Overview of GLPI 2023: global partnerships, new users, downloads, cloud instances, new plugins;
Users about GLPI (discover what they appreciate!);
The 1.7.1 version specifically fixes SSL connections problems introduced with 1.7 version update for windows and MacOSX agents but only when you’re using windows keystore or macosx keychain to publish the ssl chain validation for your GLPI server.
You don’t need to update to 1.7.1 after updating to 1.7 if you’re not in that case.
Here is a summary of the most important changes of the 1.7 version:
some important fixes have been made on ToolBox plugin in relation with NetDiscovery and RemoteInventory tasks:
the defined timeout will only apply on connection tries during discovery where the agent backend-collect-timeout configuration will apply on the inventory
a possible locking issue while running the discovery has been fixed
we updated the way we define the “Agent Folder” local target in inventory tasks configuration to have a more appropriate sens when the agent is running as a service
an issue blocking the submission of JSON remote inventory was fixed
for NetDiscovery and NetInventory tasks, we also have:
an enhanced support of Toshiba printers
a fix related to the support of LLDP connection datas analysis
for ToolBox plugin, we also fixed the export button on the results page
the RemoteInventory task also includes:
a fix for the inventory of softwares from a windows remote with a windows agent
a fix for computer FQDN and domain inventory
an update to support timezone inventory
an update to support printer inventory via ssh using perl mode
a fix for an error preventing ssh inventory because of a wrong option in the “ssh” mode
the ESX task has been fixed to work as expected with the GlpiInventory plugin without living the job in a “ko” status with just “n/a” as description while the inventory is still normally integrated
the Inventory task has received few improvements:
the support of SentinelOne antivirus on linux. It was implemented by a community contributor, many thanks to him !
the assetname-support option has been updated to authorize forcing the asset name with its FQDN on linux. Also that option also changes the computing of the agent name in the same way.
a fix related to the inventory of network cards on linux
an update to find the wifi card network speed on linux
the MacOSX package has been udpated to use OpenSSL 3.2.0
the Apple AppID for the MacOSX package has been updated
the 1.6 and 1.6.1 linux perl installers had a problem generating an error during agent update and this is now fixed
to optimize the running time while using a server url with SSL support, we decided to no more try to export the ssl key store if any of the options providing SSL server certificate authentication is still used
About the MSI windows installer, it appears the used perl version is now completely outdated and requires a very big update. This essentially concerns the OpenSSL and libssh2 libraries, the last been used for remote inventory. As we use StrawberryPerl and this project decided to no more support the 32 bits perl version, we decided the 1.7 version will be the last to provide GLPI Agent in 32 bits. This perl update will be the main goal of the next 1.8 version.
This plugin helps you to keep track of unread messages while you were offline and don’t want to miss ant messages that could have be sent, and you should be aware of.
Notification bell
The plugin adds a new notification bell in the top right corner so you can keep track of everything you need to. This notification bell list all your unread messages.
Timeline indicator
The timeline indicator adds a line below the last item you have read on THE tickets’ timeline. So now it’s possible to come back to work knowing exactly where you stopped before.
List indicator
When you open the ticket list, all the tickets with unread messages are highlighted, and you can choose the one you want to know more about.
Provide support to companies or branch offices worldwide can be a big challenge if you need to comply with everyone to keep on just one language.
I used to be a language teacher and, myself, am not an English native speaker. It can be hard to express some ideas, feelings and describe issues or requirements when you’re not using your own language.
Translation tools happen to be some kind of best friends when you need support from companies around the world. Or even when you support companies or offices that keep sending you tickets in other languages that you can’t understand.
Communication is more than just convey a message. It’s about really understanding what you want to be perceived by your pairs.
With our new plugin called “Translate”, part of the job of copying and pasting texts to add tasks and follow-ups is gone.
With Translate you can add the ability to translate ticket timeline items like tasks and follow-ups.
GLPI is a multi-language ITSM tool, which means that you can provide system translation on menus, modules, notifications, categories taking into account the language that each user selects on their personal settings. The only missing piece of information that would not be translated were the written items. The ones that people provide to the system.
Requirements
The plugin is available to all GLPI Network Basic Subscription and GLPI Network Cloud clients, and it is integrated with the Translation API from DeepL, a leading neural machine translation service that uses artificial intelligence to provide high-quality language translation.
Which means you will also have a DeepL account and registration on its Translation API — which has many plans, including a free tier.
You will find below the list of security issues fixed in this bugfixes version:
Authenticated SQL Injection (CVE-2023-43813)
SQL injection through inventory agent request (CVE-2023-46727)
Remote code execution from LDAP server configuration form on PHP 7.4 (CVE-2023-46726)
On this last point, we wanted to recall the 7.4 version of PHP is very outdated and not supported anymore by the developers! You should upgrade on a recent version, at least 8.2 (8.0 will be outdated at the end of the year and 8.1 will be only with security fixes).
Also, here is a short list of main changes done in this version:
Enhance pending reasons display
various LDAP fixes (timeout, location import, deletion/restoration scenarios)
several inventory fixes (unmanaged assets reconciliation, rules for phones, rules logs for discovery, Cisco stacks, removal of remote management)
several performance enhancements (defer entity tree loading, strong enhancement on actors loading, all assets query execution time, web cron removal, dual ajax call for tab loading)
highlights of security requirements on install/update page. Some options like PHP versions, web folder setup are suggested with a strong visual.
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