by Polina Marishicheva | Apr 21, 2020 | Blog, News
We focus on the Management of Technology Services, as well as the optimization of their delivery, operation and costs, providing tangible results that allow the IT area to be gradually seen as a Strategic Asset.
We consolidate an agile offer that provides short-term results, delivering valuable information for timely decision-making, in addition to simplifying and improving the IT operation, exploiting different tools in models: On-premise, Cloud and Hybrids.
Website: https://www.opti.com.mx/
We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: click here.
Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: click here.
Check the list of our partners: https://www.teclib-edition.com/en/partners/find-a-partner/
by Polina Marishicheva | Mar 17, 2020 | Blog, News
Founded in 2002, Securnet is a well-recognized Portuguese technology company. It provides specialized solutions for infrastructures projects, within computing, storage, networking and cybersecurity areas. Securnet is also a support and integration services provider with a motivated and customer oriented team, recognized for their great support and managed services. It´s customer focus and high quality services has been rewarded with long term relationships and confidence of more than two hundred of private companies and public organizations.
Website: https://www.securnet.pt/
We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: click here.
Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: click here.
Check the list of our partners: https://www.teclib-edition.com/en/partners/find-a-partner/
by Polina Marishicheva | Feb 5, 2020 | Blog, News
At Teclib´ we have just released Formcreator version 2.10.0 – beta 1.0. If you wish to discover Formcreator plugin, please, read our blog post: https://glpi-project.org/formcreator-plugin-how-does-it-work/
Formcreator is also available on our GLPI Network Cloud platform. Your customers can test this platform 45 days for free: https://glpi-network.cloud/
Features of version 2.10.0 – beta 1.0:
*form:* condition for “submit” button. This feature allows you to set up the rules for form´s answers fields to control the visibility of “submit” button. This feature can help to prevent the submission of incorrectly filled form.
*targetticket:* set type for question. Currently tickets can have 2 types: request or incident. This release allows to set this type directly from Formcreator. Before this release users had to use a ticket template and associate the template to the target ticket.
*glpiselectfield:* access to appliances of “appliances” plugin. The GLPI selects field shows the items for a given type ob objects from GLPI. It now supports the Appliance objects provided by the plugin Appliance.
*targetticket,targetchange:* assign a group from an object. The target ticket can be assigned to group (requester, observer or assign) from an asset associated to a technician group.
*targetticket,targetchange:* assign a group from an object. The target ticket can be assigned to group (requester, observer or assign) from an asset associated to a group.
Download the release for TESTS and feedback:
https://github.com/pluginsGLPI/formcreator/releases/tag/v2.10.0-beta.1
Please, consult the complete list of bugfixes here: https://github.com/pluginsGLPI/formcreator
by Polina Marishicheva | Jan 3, 2020 | Blog, News
Always attentive to detail, we strive every day to ensure that our GLPI solution perfectly meets the expectations of our customers. Today, it is with pleasure that we present to you our new Gold partner: ITSM Factory.
« ITSM Factory supports you in your process of continuous improvement of the quality of your services, while respecting your business and regulatory constraints. Our Experts master the standards of good practice such as ITIL and the standards applicable to IT (ISO 20000, 27001, etc.). They will give you the keys to simplify the daily management of your IT services. Our GLPi Consultants support you at each stage of your project; from auditing, to training your users while going through integration and specific development. »
Website: https://itsm-factory.com/
We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: click here.
Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: click here.
Check the list of our partners: https://www.teclib-edition.com/en/partners/find-a-partner/
by Polina Marishicheva | Dec 18, 2019 | Blog, News
After several weeks, Teclib’ is happy to announce the release of GLPI 9.4.5.
You can download the GLPI 9.4.5 archive on GitHub.
You’ll find below the changes of this bug fixes version:
- add link PDU to tickets,
- fix several issues on search queries,
- fix LDAP group import,
- fix linking of ITIL objects depending on status
- fix case issues synchronising Active Directory emails
- and more!
The full changelog is available for more details.
We would like to thank all people who contributed to this new version and all those who contributes regularly to the GLPI project.
We have recently launched GLPI Network Cloud platform.
If you need a free personal demonstration or an online instance with GLPI Network supported plugins, please, visit glpi-network.cloud. You can test it 45 days for free.
by Polina Marishicheva | Dec 16, 2019 | Blog, News
At Teclib’ we are excited to announce the release of GLPI Agent for Android.
What is GLPI Agent?
GLPI Agent is an application used for software and hardware inventory for Android-based phones (for the moment).
The data collected by GLPI Agent directly goes to the ITSM GLPI software via the FusionInventory plugin.
Access the full features list here: https://glpi-project.github.io/android-inventory-agent/
What features you can expect in this release:
- New design of the interface
- Manual run and send the inventory
- Schedule tasks to run and send the inventory
- Send inventory to multiple GLPI servers
- Show local inventory under the app (app has a feature which allows user to look at the data retrieved by the inventory)
- Share local inventory (sms / mails / bluetooth etc …) – share it (an xml / json file) via native Android sharing
- Start app on a system boot
- QR code and Deeplink management to pre-fill agent configuration (requires a plugin available only in the GLPI Network subscription)
Android mobile devices compatibility:
- From Android 4 (Jelly Bean) to Android 9 (Pie)
GLPI/FusionInventory/Agent Config compatibility:
Distribution
How you can get GLPI Android Inventory Agent?
You can download it on Google Play: click
The professional support for GLPI Android Inventory Agent and GLPI is available through our Partners´ Network for the customers covered by GLPI Network Subscription. Obtain a personalised professional support by contacting us: click
Interconnection
GLPI Android Inventory Agent is interconnected with GLPI and FusionInventory plugin.
Use CMDB management with GLPI and FusionInventory inventory rules to manage easily your Android-based mobile fleet.
GLPI plugin “Agent Config” allows you to easily configure (server and inventory frequency) the agent via QR Code or DeepLink (only available under GLPI Network subscription)
