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GLPI NETWORK SUPPORT OPTIONS

GLPI is an open source software distributed under the GNU General Public License, which does not provide warranty for stable and secure workflow.

GLPI subscription is a subscription for the advanced (level 3) support, which also provides editor´s  warranty.

It secures your GLPI infrastructure, includes the high class service from GLPI core tech team and guarantee stable and predictable performance.

*Starter Subscription was designed for individuals and freelancers exclusively. 

Plugins provided under “Additional service” are exclusive plugins developed by Teclib´ and available only under subscription.

Before purchasing the subscription please consult the policy.

STARTER

120per year
  • 1 production instance
    Number of test and productions instances covered by subscription
  • 4 tickets*
    Corrective maintenance only
    5d/7
    Response time: 2 Days
    Workaround solution: 1 Week
    Final solution: next community release

BASIC

1,200per year
  • Up to 500 assets or up to 10 users with a standard profiles
    The total number of assets managed by GLPI & the number of users having at least one “Standard Interface” profile
  • 1 production instance and 1 testing instance
    Number of test and productions instances covered by subscription
  • Unlimited tickets*
    Corrective maintenance only
    5d/7
    Response time: 2 Days
    Workaround solution: 1 Week
    Final solution: next community release
  • 2 tickets/year (voucher for remote technical assistance from Teclib´)
    1 ticket = (1) hour of service
  • Additional service:
  • SSO oAuth2 connections to external identity providers : Google, Facebook, Github, Amazon, Azure Active Directory, Microsoft, Gitlab (plugin oauth2)

    Handling notifications through collaborative tools : Mattermost, Microsoft Teams, Rocket.Chat, Slack, Telegram (plugin collaborativetools)

    Customization of the GLPI logo and colors (plugin branding)

    Automatic import of holidays and non-working day as calendar closed periods (plugin holiday, currently supports Yasumi library)

    Split of the ticket’s categories list into several lists (plugin splicat)

    Additional reports and dashboard for Metabase public plugin

    HP Warranties retrieval script (need HP API key account)

    Deploy GLPI on Amazon Web Services (Shared EC2 Instance Image)
  • Plugins:
  • Dynamic Inventory of Computers (FusionInventory)

    Injection of CSV files (Datainjection)

    Ticket escalation and HelpDesk enhancements (Escalade)

    Track credit vouchers consumptions with the Ticket form (Credit)

    PDF printing (PDF)

    IT Orders management (Order)

    Creation of new forms (Formcreator)

    Uninstallation of hardware (Uninstall)

    Displaying messages to users (News)

    Creation and attachment of tags (Tags)

    Interconnecting with the Metabase reporting tool (metabase plugin)

STANDARD

3,600per year
  • Up to 5000 assets or up to 50 users with a standard profiles
    The total number of assets managed by GLPI & the number of users having at least one “Standard Interface” profile
  • 2 production instances and 2 testing instances
    Number of test and productions instances covered by subscription
  • Unlimited tickets*
    Corrective maintenance only
    5d/7
    Response time: 2 Days
    Workaround solution: 1 Week
    Final solution: next community release
  • 8 tickets/year (voucher for remote technical assistance from Teclib´)
    1 ticket = (1) hour of service
  • Additional service:
  • SSO oAuth2 connections to external identity providers : Google, Facebook, Github, Amazon, Azure Active Directory, Microsoft, Gitlab (plugin oauth2)

    Handling notifications through collaborative tools : Mattermost, Microsoft Teams, Rocket.Chat, Slack, Telegram (plugin collaborativetools)

    Customization of the GLPI logo and colors (plugin branding)

    Automatic import of holidays and non-working day as calendar closed periods (plugin holiday, currently supports Yasumi library)

    Split of the ticket’s categories list into several lists (plugin splicat)

    Additional reports and dashboard for Metabase public plugin

    HP Warranties retrieval script (need HP API key account)

    Deploy GLPI on Amazon Web Services (Shared EC2 Instance Image)
  • Plugins:
  • Dynamic Inventory of Computers (FusionInventory)

    Injection of CSV files (Datainjection)

    Ticket escalation and HelpDesk enhancements (Escalade)

    Track credit vouchers consumptions with the Ticket form (Credit)

    PDF printing (PDF)

    IT Orders management (Order)

    Creation of new forms (Formcreator)

    Uninstallation of hardware (Uninstall)

    Displaying messages to users (News)

    Creation and attachment of tags (Tags)

    Interconnecting with the Metabase reporting tool (metabase plugin)
  • Support standard plugins:
  • Creating your own inventory assets (GenericObject)

    Creating your own custom fields (Fields)

    FlyveMDM connector

ADVANCED

12,000per year
  • From 5000 assets or from 50 users with a standard profiles
    The total number of assets managed by GLPI & the number of users having at least one “Standard Interface” profile
  • 4 production instances and 4 testing instances
    Number of test and productions instances covered by subscription
  • Unlimited tickets*
    Corrective maintenance only
    5d/7
    Response time: 2 Days
    Workaround solution: 1 Week
    Final solution: next community release
  • 20 tickets/year (voucher for remote technical assistance from Teclib´)
    1 ticket = (1) hour of service
  • Additional service:
  • SSO oAuth2 connections to external identity providers : Google, Facebook, Github, Amazon, Azure Active Directory, Microsoft, Gitlab (plugin oauth2)

    Handling notifications through collaborative tools : Mattermost, Microsoft Teams, Rocket.Chat, Slack, Telegram (plugin collaborativetools)

    Customization of the GLPI logo and colors (plugin branding)

    Automatic import of holidays and non-working day as calendar closed periods (plugin holiday, currently supports Yasumi library)

    Split of the ticket’s categories list into several lists (plugin splicat)

    Additional reports and dashboard for Metabase public plugin

    HP Warranties retrieval script (need HP API key account)

    Deploy GLPI on Amazon Web Services (Shared EC2 Instance Image)
  • Plugins:
  • Dynamic Inventory of Computers (FusionInventory)

    Injection of CSV files (Datainjection)

    Ticket escalation and HelpDesk enhancements (Escalade)

    Track credit vouchers consumptions with the Ticket form (Credit)

    PDF printing (PDF)

    IT Orders management (Order)

    Creation of new forms (Formcreator)

    Uninstallation of hardware (Uninstall)

    Displaying messages to users (News)

    Creation and attachment of tags (Tags)

    Interconnecting with the Metabase reporting tool (metabase plugin)
  • Support standard plugins:
  • Creating your own inventory assets (GenericObject)

    Creating your own custom fields (Fields)

    FlyveMDM connector
  • Support advanced plugins:
  • Microsoft SCCM import connector

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