GLPI NETWORK SUPPORT OPTIONS
GLPI is an open source software distributed under the GNU General Public License, which does not provide warranty for stable and secure workflow.
GLPI subscription is a subscription for the advanced (level 3) support, which also provides editor´s warranty.
It secures your GLPI infrastructure, includes the high class service from GLPI core tech team and guarantee stable and predictable performance.
*Starter Subscription was designed for individuals and freelancers exclusively.
Plugins provided under “Additional service” are exclusive plugins developed by Teclib´ and available only under subscription.
Before purchasing the subscription please consult the policy.
STARTER
120€per year
- 1 production instanceNumber of test and productions instances covered by subscription
- 4 tickets*Corrective maintenance only
5d/7
Response time: 2 Days
Workaround solution: 1 Week
Final solution: next community release
BASIC
1,200€per year
- Up to 500 assets or up to 10 users with a standard profilesThe total number of assets managed by GLPI & the number of users having at least one “Standard Interface” profile
- 1 production instance and 1 testing instanceNumber of test and productions instances covered by subscription
- Unlimited tickets*Corrective maintenance only
5d/7
Response time: 2 Days
Workaround solution: 1 Week
Final solution: next community release - 2 tickets/year (voucher for remote technical assistance from Teclib´)1 ticket = (1) hour of service
- Additional service:
- Configure GLPI Agent for Android via QR coder deeplink (plugin agentconfig)
- SSO oAuth2 connections to external identity providers : Google, Facebook, Github, Amazon, Azure Active Directory, Microsoft, Gitlab (plugin oauth2)
Handling notifications through collaborative tools : Mattermost, Microsoft Teams, Rocket.Chat, Slack, Telegram (plugin collaborativetools)
Customization of the GLPI logo and colors (plugin branding)
Automatic import of holidays and non-working day as calendar closed periods (plugin holiday, currently supports Yasumi library)
Split of the ticket’s categories list into several lists (plugin splicat)
Additional reports and dashboard for Metabase public plugin
HP Warranties retrieval script (need HP API key account)
Deploy GLPI on Amazon Web Services (Shared EC2 Instance Image) - Plugins:
- Dynamic Inventory (FusionInventory)
Injection of CSV files (Datainjection)
Ticket escalation and HelpDesk enhancements (Escalade)
Track credit vouchers consumptions with the Ticket form (Credit)
PDF printing (PDF)
IT Orders management (Order)
Creation of new forms (Formcreator)
Uninstallation of hardware (Uninstall)
Displaying messages to users (News)
Creation and attachment of tags (Tags)
Interconnecting with the Metabase reporting tool (metabase plugin)
STANDARD
3,600€per year
- Up to 5000 assets or up to 50 users with a standard profilesThe total number of assets managed by GLPI & the number of users having at least one “Standard Interface” profile
- 2 production instances and 2 testing instancesNumber of test and productions instances covered by subscription
- Unlimited tickets*Corrective maintenance only
5d/7
Response time: 2 Days
Workaround solution: 1 Week
Final solution: next community release - 8 tickets/year (voucher for remote technical assistance from Teclib´)1 ticket = (1) hour of service
- Additional service:
- Configure GLPI Agent for Android via QR coder deeplink (plugin agentconfig)
- SSO oAuth2 connections to external identity providers : Google, Facebook, Github, Amazon, Azure Active Directory, Microsoft, Gitlab (plugin oauth2)
Handling notifications through collaborative tools : Mattermost, Microsoft Teams, Rocket.Chat, Slack, Telegram (plugin collaborativetools)
Customization of the GLPI logo and colors (plugin branding)
Automatic import of holidays and non-working day as calendar closed periods (plugin holiday, currently supports Yasumi library)
Split of the ticket’s categories list into several lists (plugin splicat)
Additional reports and dashboard for Metabase public plugin
HP Warranties retrieval script (need HP API key account)
Deploy GLPI on Amazon Web Services (Shared EC2 Instance Image) - Plugins:
- Dynamic Inventory (FusionInventory)
Injection of CSV files (Datainjection)
Ticket escalation and HelpDesk enhancements (Escalade)
Track credit vouchers consumptions with the Ticket form (Credit)
PDF printing (PDF)
IT Orders management (Order)
Creation of new forms (Formcreator)
Uninstallation of hardware (Uninstall)
Displaying messages to users (News)
Creation and attachment of tags (Tags)
Interconnecting with the Metabase reporting tool (metabase plugin) - Support standard plugins:
- Creating your own inventory assets (GenericObject)
Creating your own custom fields (Fields)
FlyveMDM connector
ADVANCED
12,000€per year
- From 5000 assets or from 50 users with a standard profilesThe total number of assets managed by GLPI & the number of users having at least one “Standard Interface” profile
- 4 production instances and 4 testing instancesNumber of test and productions instances covered by subscription
- Unlimited tickets*Corrective maintenance only
5d/7
Response time: 2 Days
Workaround solution: 1 Week
Final solution: next community release - 20 tickets/year (voucher for remote technical assistance from Teclib´)1 ticket = (1) hour of service
- Additional service:
- Configure GLPI Agent for Android via QR coder deeplink (plugin agentconfig)
- SSO oAuth2 connections to external identity providers : Google, Facebook, Github, Amazon, Azure Active Directory, Microsoft, Gitlab (plugin oauth2)
Handling notifications through collaborative tools : Mattermost, Microsoft Teams, Rocket.Chat, Slack, Telegram (plugin collaborativetools)
Customization of the GLPI logo and colors (plugin branding)
Automatic import of holidays and non-working day as calendar closed periods (plugin holiday, currently supports Yasumi library)
Split of the ticket’s categories list into several lists (plugin splicat)
Additional reports and dashboard for Metabase public plugin
HP Warranties retrieval script (need HP API key account)
Deploy GLPI on Amazon Web Services (Shared EC2 Instance Image) - Plugins:
- Dynamic Inventory (FusionInventory)
Injection of CSV files (Datainjection)
Ticket escalation and HelpDesk enhancements (Escalade)
Track credit vouchers consumptions with the Ticket form (Credit)
PDF printing (PDF)
IT Orders management (Order)
Creation of new forms (Formcreator)
Uninstallation of hardware (Uninstall)
Displaying messages to users (News)
Creation and attachment of tags (Tags)
Interconnecting with the Metabase reporting tool (metabase plugin) - Support standard plugins:
- Creating your own inventory assets (GenericObject)
Creating your own custom fields (Fields)
FlyveMDM connector - Support advanced plugins:
- Microsoft SCCM import connector
