GLPI NETWORK SUPPORT OPTIONS
GLPI Network is a subscription based on GLPI project with support from the editor and a network of local partners helping you to get the better of GLPI.
GLPI Network is a tier 3 support on a well packaged distribution of GLPI for professional usage. This service includes warranty and service level agreement between Teclib’, your IT integrator and your organization. Less time looking for the right setup, more for usage and high level services for your customers following ITIL and CMMI best practices.
STARTER
10€per month
- 4 tickets*Corrective maintenance only
5d/7
Response time: 2 Days
Workaround solution: 1 Week
Final solution: next community release - GLPI last major version
- 1 supported instanceNumber of test and productions instances covered by subscription
BASIC
100€per month
- Unlimited tickets*Corrective maintenance only
5d/7
Response time: 2 Days
Workaround solution: 1 Week
Final solution: next community release - GLPI last major version
- 1 supported instanceNumber of test and productions instances covered by subscription
- Additional service:
- Oauth connections to external identity providers (Office 365, Azure, Google, Amazon, Github, Facebook, etc.)
Split of the tickets´ categories list into several lists (one per level)
Additional reports for Metabase integration
HP Warranties retrieval script
Deploy GLPI on Amazon Web Services Instance - Plugins:
- FusionInventory. Inventory and automatic deployment
Datainjection. CSV files injection
Ticket escalation and Helpdesk enhancements (Escalade)
PDF. PDF printing
Order. Order management
Reports, Mreporting. Additional reports
Formcreator. New form creation
Unistall. Assets uninstall
STANDARD
300€per month
- Unlimited tickets*Corrective maintenance only
5d/7
Response time: 2 Days
Workaround solution: 1 Week
Final solution: next community release - GLPI last major version
- 2 supported instancesNumber of test and productions instances covered by subscription
- Additional service:
- Oauth connections to external identity providers (Office 365, Azure, Google, Amazon, Github, Facebook, etc.)
Split of the tickets´ categories list into several lists (one per level)
Additional reports for Metabase integration
HP Warranties retrieval script
Deploy GLPI on Amazon Web Services Instance - Plugins:
- FusionInventory. Inventory and automatic deployment
Datainjection. CSV files injection
Ticket escalation and Helpdesk enhancements (Escalade)
PDF. PDF printing
Order. Order management
Reports, Mreporting. Additional reports
Formcreator. New form creation
Unistall. Assets uninstall - Support standard plugins:
- Create your own inventory assets (Generic Object)
Microsoft SCCM link
Interconnection with FLYVE MDM
Interconnection with XIVO
Interconnection with reporting tool Metabase
ADVANCED
1,000€per month
- Unlimited tickets*Corrective maintenance only
5d/7
Response time: 2 Days
Workaround solution: 1 Week
Final solution: next community release - GLPI last major version
- 4 supported instancesNumber of test and productions instances covered by subscription
- Additional service:
- Oauth connections to external identity providers (Office 365, Azure, Google, Amazon, Github, Facebook, etc.)
Split of the tickets´ categories list into several lists (one per level)
Additional reports for Metabase integration
HP Warranties retrieval script
Deploy GLPI on Amazon Web Services Instance - Plugins:
- FusionInventory. Inventory and automatic deployment
Datainjection. CSV files injection
Ticket escalation and Helpdesk enhancements (Escalade)
PDF. PDF printing
Order. Order management
Reports, Mreporting. Additional reports
Formcreator. New form creation
Unistall. Assets uninstall - Support standard plugins:
- Create your own inventory assets (Generic Object)
Microsoft SCCM link
Interconnection with FLYVE MDM
Interconnection with XIVO
Interconnection with reporting tool Metabase - Support advanced plugins:
- Interconnection with iTOP software
Automatic inventory from MDM tool airwatch
