GLPI NETWORK SUPPORT OPTIONS
GLPI is an open source software distributed under the GNU General Public License, which does not provide warranty for stable and secure workflow.
GLPI subscription is a subscription for the advanced (level 3) support, which also provides editor´s warranty.
It secures your GLPI infrastructure, includes the high class service from GLPI core tech team and guarantee stable and predictable performance.
*Starter Subscription was designed for individuals and freelancers exclusively.
Plugins provided under “Additional service” are exclusive plugins developed by Teclib´ and available only under subscription.
What do GLPI Network Subscriptions include?
Editor´s guarantee
Support level 3
Exclusive plugins by Teclib´
Access to partners-integrators network
Before purchasing the GLPI Network Subscription, please, consult the policy.
Tickets of support 3 included Number of instances Number of IT assets Number of IT agents Remote technical assistance from Teclib Provide GLPI Network as a package (for Debian / RHEL / Fedora / CentOS) Exclusive plugins GLPI Network
Configure GLPI Agent for Android via QR coder deeplink (plugin agentconfig) SSO oAuth2 connections to external identity providers : Google, Facebook, Github, Amazon, Azure Active Directory, Microsoft, Gitlab (plugin oauth2) Handling notifications through collaborative tools : Mattermost, Microsoft Teams, Rocket.Chat, Slack, Telegram (plugin collaborativetools) Customization of the GLPI logo and colors (plugin branding) Data anonymization in GLPI (anonymization plugin) Automatic import of holidays and non-working day as calendar closed periods (plugin holiday, currently supports Yasumi library) Split of the ticket’s categories list into several lists (plugin splicat) Community plugins
Dynamic Inventory (FusionInventory Injection of CSV files (Datainjection) Ticket escalation and HelpDesk enhancements Track credit vouchers consumptions with the Ticket form (Credit) PDF printing (PDF) IT Orders management (Order) Creation of new forms (Formcreator) Uninstallation of hardware (Uninstall) Displaying messages to users (News) Creation and attachment of tags (Tags) Interconnecting with the Metabase reporting tool (Metabase plugin) Standard plugins
Creating your own inventory assets (GenericObject) Creating your own custom fields (Fields) FlyveMDM connector ApprovalByMail Advanced plugins
Microsoft SCCM import connector
STARTER
4 tickets* 1 production instance up to 50 1 - ✘
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BASIC
Unlimited 1 production instance and 1 testing instance up to 500 up to 10 2 tickets/year - ✘
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STANDARD
Unlimited 2 production instances and 2 testing instances up to 5000 up to 50 8 tickets/year - ✘
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ADVANCED
Unlimited 4 production instances and 4 testing instances from 5001 from 51 20 tickets/year ✔
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