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GLPI NETWORK SUPPORT OPTIONS

GLPI Network is a subscription based on GLPI project with support from the editor and a network of local partners helping you to get the better of GLPI.

GLPI Network is a tier 3 support on a well packaged distribution of GLPI for professional usage. This service includes warranty and service level agreement between Teclib’, your IT integrator and your organization. Less time looking for the right setup, more for usage and high level services for your customers following ITIL and CMMI best practices.

STARTER

10per month
  • 4 tickets*
    Corrective maintenance only
    5d/7
    Response time: 2 Days
    Workaround solution: 1 Week
    Final solution: next community release
  • GLPI last major version
  • 1 supported instance
    Number of test and productions instances covered by subscription

BASIC

100per month
  • Unlimited tickets*
    Corrective maintenance only
    5d/7
    Response time: 2 Days
    Workaround solution: 1 Week
    Final solution: next community release
  • GLPI last major version
  • 1 supported instance
    Number of test and productions instances covered by subscription
  • Additional service:
  • Oauth connections to external identity providers (Office 365, Azure, Google, Amazon, Github, Facebook, etc.)
    Split of the tickets´ categories list into several lists (one per level)
    Additional reports for Metabase integration
    HP Warranties retrieval script
    Deploy GLPI on Amazon Web Services Instance
  • Plugins:
  • FusionInventory. Inventory and automatic deployment
    Datainjection. CSV files injection
    Ticket escalation and Helpdesk enhancements (Escalade)
    PDF. PDF printing
    Order. Order management
    Reports, Mreporting. Additional reports
    Formcreator. New form creation
    Unistall. Assets uninstall

STANDARD

300per month
  • Unlimited tickets*
    Corrective maintenance only
    5d/7
    Response time: 2 Days
    Workaround solution: 1 Week
    Final solution: next community release
  • GLPI last major version
  • 2 supported instances
    Number of test and productions instances covered by subscription
  • Additional service:
  • Oauth connections to external identity providers (Office 365, Azure, Google, Amazon, Github, Facebook, etc.)
    Split of the tickets´ categories list into several lists (one per level)
    Additional reports for Metabase integration
    HP Warranties retrieval script
    Deploy GLPI on Amazon Web Services Instance
  • Plugins:
  • FusionInventory. Inventory and automatic deployment
    Datainjection. CSV files injection
    Ticket escalation and Helpdesk enhancements (Escalade)
    PDF. PDF printing
    Order. Order management
    Reports, Mreporting. Additional reports
    Formcreator. New form creation
    Unistall. Assets uninstall
  • Support standard plugins:
  • Create your own inventory assets (Generic Object)
    Microsoft SCCM link
    Interconnection with FLYVE MDM
    Interconnection with XIVO
    Interconnection with reporting tool Metabase

ADVANCED

1,000per month
  • Unlimited tickets*
    Corrective maintenance only
    5d/7
    Response time: 2 Days
    Workaround solution: 1 Week
    Final solution: next community release
  • GLPI last major version
  • 4 supported instances
    Number of test and productions instances covered by subscription
  • Additional service:
  • Oauth connections to external identity providers (Office 365, Azure, Google, Amazon, Github, Facebook, etc.)
    Split of the tickets´ categories list into several lists (one per level)
    Additional reports for Metabase integration
    HP Warranties retrieval script
    Deploy GLPI on Amazon Web Services Instance
  • Plugins:
  • FusionInventory. Inventory and automatic deployment
    Datainjection. CSV files injection
    Ticket escalation and Helpdesk enhancements (Escalade)
    PDF. PDF printing
    Order. Order management
    Reports, Mreporting. Additional reports
    Formcreator. New form creation
    Unistall. Assets uninstall
  • Support standard plugins:
  • Create your own inventory assets (Generic Object)
    Microsoft SCCM link
    Interconnection with FLYVE MDM
    Interconnection with XIVO
    Interconnection with reporting tool Metabase
  • Support advanced plugins:
  • Interconnection with iTOP software
    Automatic inventory from MDM tool airwatch

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