Congratulations! We are happy to announce our new Silver GLPI Network partner in Colombia: LIBRESOFTSOLUTIONS SAS
Initially created five years ago under the name GLPICOLOMBIA SAS, their company LIBRESOFTSOLUTIONS SAS is driven by a passion for technology and a firm commitment to the principles of free software. Their team is made up of highly skilled IT and security professionals dedicated to advancing the cause of Open Source software. They firmly believe that free software is fundamental to fostering a more open, collaborative and secure world. Their mission is to support and streamline the adoption of Open Source software solutions.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
This version comes first with few fixes for the MSI packaging for Windows:
A regression in the installation of OpenSSL support could prevent communication with servers via the SSL protocol.
the FULL_INVENTORY_POSTPONE option of MSI installer was not normally managed.
Few fixes and enhancements for inventory was integrated:
a regression of the partial inventory involved a problem in the integration of softwares into GLPI, in particular with the new full-inventory-postpone option.
the detection of network ports type has been enhanced on MacOSX.
the MSSQL databases inventory on Windows has been enhanced to detect all the installed instances.
the serialnumber detection of recent disks has been enhanced on Windows.
A new snmp-retries has been introduced to enhance network inventory when networks devices not always respond in time.
The use of user notifications of the Deploy task could involve a service crash on Windows.
The ToolBox plugin now accepts some special characters inside passwords of credentials for remote inventory.
GLPI has categories, types, and other kinds of options to categorize and split related objects into groups. Imagine you could gather different objects that have any relation. Be it a project, a client, a group of clients, a status, or even expand the possibilities of categorizing objects inside their already created categorization.
That’s what the plugin Tags does.
The Tags plugin provides an extra ability to group objects in GLPI.
Be it to improve workflows or just find objects that are related.
It is available for everyone using a free Marketplace key or installing it directly from the official repository
It is exactly as, in a physical environment, labeling things to make sure that on a first look, we know that this object is part of something else.
Key features and benefits
Business rules integration: one of the standout features of the tag management plugin is its ability to integrate tags with business rules for tickets. This means that tags can be added to tickets based on pre-defined criteria.
Permission controls: to prevent an overload of unnecessary tags, the plugin offers essential permission settings. These settings ensure that only authorized personnel, typically administrators, can create and manage tags. This level of control helps maintain a clean and orderly tag system, preventing misuse and clutter that could complicate asset and ticket management.
Administrative control: the focus on administrative control within the tag management system ensures that tags are created in a structured and thoughtful manner. By centralizing tag creation and management, GLPI ensures that the tagging system remains an effective tool for organization and doesn’t become a source of confusion. There is also the ability to add colors to tags, so it becomes easier to find groups at first sight.
Practical applications in GLPI
The practicality of the tag management plugin shines across various applications within GLPI. Here are a few examples:
Asset Management: tags can categorize equipment by groups of equipments, projects, impact to the company, legacy hardware, making it easier to manage inventories and track asset lifecycles.
Ticket Management: applying tags to tickets can help categorize issues by urgency, type of problem, or affected kind of client – level of subscription, for example since it is possible to tag an entity and use the view of entity tags across other lists -, streamlining the support process and improving response times.
These applications demonstrate the versatility and utility of the tag management system in everyday scenarios, making it an essential tool for any GLPI user.
There are also some unusual ways of using the Tags plugin. The administrator’s creativity is the limit.
Tag positive and negative feedbacks inside tickets
Tag if a user needs some training
The product team may be looking for negative feedbacks to target changes for the next releases and may use the team tagging negative feedbacks for that.
Maybe the writers can look for a tag “needs doc” to find new articles to write
The Tags plugin is a powerful extra resource to GLPI, offering significant improvements in efficiency and organization. By utilizing this tool, service departments may ensure that their resources are used effectively, and that information is always at their fingertips, and with fewer clicks.
Have you discovered any unique uses for tags in your environment?
This version comes with a lot of changes and enhancements for the MSI packaging for Windows:
first of all, a huge work has been done to provide the windows installer with Perl 5.38.2 using latest essential libraries version for more security, like OpenSSL 3.2.1 and libssh2 1.11.0.
the patch for the CVE-2024-28240 security advisory is now based on a DLL library.
only 64 bits packaging for windows is provided.
the “Typical” installation no more includes Deploy and Collect tasks.
7-zip provided command is now v23.01 version.
GLPI-AgentMonitor tool is provided in 1.3.0 version and now the installer supports AGENTMONITOR_NEWTICKET_URLto configure the GLPI url for the open new ticket option.
On the inventory side, a new feature will help you reduce the carbon footprint of your GLPI system: the full inventory postpone
now, by default, and if your server is a GLPI 10, GLPI Agent can decide to postpone the upload of a full inventory up to 14 times, so about 2 weeks using the default configuration. Until then, the agent will upload partial inventories only containing detected changes.
full-inventory-postpone is a new configuration parameter which value is 14 by default. Setting it to 0, it is still possible to disable this feature coming back to previous normal running.
glpi-agent script is also supporting --full option to temporary disable the feature.
The MacOSX package only activates Inventory task by default now. You’ll have to explicitly activate any other tasks you need in a dedicated configuration file.
A lot of fixes and enhancement have also been included. Inventory, RemoteInventory, NetworkDiscovery et NetInventory tasks, but also Proxy and ToolBox plugins, are concerned. We encourage you to check all changes details in the official online Changelog available here: https://github.com/glpi-project/glpi-agent/blob/1.8/Changes
We encourage you to update your agents as soon as possible to take advantage of these improvements.
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In the dynamic world of IT asset management, maintaining accurate and efficient control over asset allocation is crucial. GLPI, an open-source IT Asset Management system, provides a powerful and comprehensive solution to manage a vast array of assets. From hardware to software inventories to networking equipment.
When looking for efficiency, an effortless and reliable asset management process is crucial for maintaining operational data up-to date, laying the foundation for strategic planning.
The Challenge of Manual Asset Transfers
Manual asset transfers and update are one of the most faced challenges within an organization that starts the CMDB processes. The process, inherently prone to human error, can lead to inaccuracies in data, misallocations, and administrative overhead. It means costs and less perception of value to the company. Not to mention the time consumed from the people responsible to assure the inventory is correctly updated.
Automating Asset Transfers with GLPI
Automating asset transfer in GLPI not only saves time but also ensures a more efficient and error-free management process. By leveraging business rules, you can ensure that computers, software licenses, and monitors are always optimally allocated, improving overall productivity and resource utilization.
Benefits and Best Practices for Automated Asset Management
Choosing the correct criteria
Name – beginning, ending
IP – ranges, or fixed ones
Serial number – if it’s a lot
Inventory numbers
GLPI Inventory Agent tags
Standardize those rules in real life decisions
Make operations team understand that naming devices, VLAN, selecting IP addresses, impact directly into the documentation scenario.
Create documents to let everyone knows the new standards and the why’s.
Keep records of every asset and where they are in the organization.
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