Italo Menezes, IT Analyst:
“Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access”.
GLPI SUCCESS CASES
Drogarias Retiro
About the company
Pharmaceutical. Founded in 1974, Drogaria Retiro is a chain of pharmacies which has been serving with care and dedication for 47 years.
Today they have more than 60 stores and more than 1,000 employees, being in the commerce area one of the companies that most employs in the South Fluminense region.
Challenge
Get the control of the tickets.
Requirments
We use GLPI Helpdesk to handle with the tickets of our customers, and schedule maintenance on their sites.
GLPI solution
Italo Menezes, IT Analyst: “Now we can manage our own problems, providing for our customer the forms created on the platform and help them to fix their problems, by local or by remote access.
My GLPI experience has been so much productive, associated with the plugins Formcreator and Behavior, we can now have a better view of the issues in our Company. With some time spend in the knowledge of Plugins work, we customize totally for our use”.