We were looking for a helpdesk and assets management (we manage more than 10000 assets) software.  

We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc.

GLPI SUCCESS CASES

Istek Schools

Challenge

We were looking for a helpdesk and assets management (we manage more than 10000 assets) software. We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc. 

Industry & background

İSTEK  foundation expanding its education chain from Kindergarten to University has a say in the future of Turkey with 22 Kindergartens,  22 Primary Schools, 22  Secondary Schools, 20 High Schools, 14 Science High Schools and Yeditepe University.   

Requirments

Software which offers both Helpdesk and assets management on one platform.  

GLPI solution

GLPI made possible to make automatically visible all our assets (see “Challenge”). 

We use GLPI Helpdesk to handle requests from employees, to make reservations of assets and report problems with office equipment. 

 

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