GLPI has a hierarchical knowledgebase
- You can Write articles with the WYSIWYG editor integrated.
- Management of article’s translations
- Restriction to a number of participants (entity, group, user)
- Validate of articles
- Management of article’s revisions
- Comment on articles
- Link articles with inventory items and tickets
- Use in the Services Catalog of the Forms Plugin
An FAQ is also available, which is a subset of the knowledge base for end users.