GLPI has a hierarchical knowledgebase

  • You can Write articles with the WYSIWYG editor integrated.

  • Management of article’s translations
  • Restriction to a number of participants (entity, group, user)
  • Validate of articles
  • Management of article’s revisions

  • Comment on articles

  • Link articles with inventory items and tickets

  • Use in the Services Catalog of the Forms Plugin

An FAQ is also available, which is a subset of the knowledge base for end users.