Provide support to companies or branch offices worldwide can be a big challenge if you need to comply with everyone to keep on just one language.
I used to be a language teacher and, myself, am not an English native speaker. It can be hard to express some ideas, feelings and describe issues or requirements when you’re not using your own language.
Translation tools happen to be some kind of best friends when you need support from companies around the world. Or even when you support companies or offices that keep sending you tickets in other languages that you can’t understand.
Communication is more than just convey a message. It’s about really understanding what you want to be perceived by your pairs.
With our new plugin called “Translate”, part of the job of copying and pasting texts to add tasks and follow-ups is gone.
With Translate you can add the ability to translate ticket timeline items like tasks and follow-ups.
GLPI is a multi-language ITSM tool, which means that you can provide system translation on menus, modules, notifications, categories taking into account the language that each user selects on their personal settings. The only missing piece of information that would not be translated were the written items. The ones that people provide to the system.
The plugin is available to all GLPI Network Basic Subscription and GLPI Network Cloud clients, and it is integrated with the Translation API from DeepL, a leading neural machine translation service that uses artificial intelligence to provide high-quality language translation.
Which means you will also have a DeepL account and registration on its Translation API — which has many plans, including a free tier.
Video content
00:00 - Multilingual support is hard
01:07 - Plugin Translate
01:48 - How to configure the plugin Translate
02:58 - Plugin Translate Demonstration
04:40 - Plugin Translate permissions
When we speak about IT asset management, ensuring the efficient tracking and management of your organization's hardware and software assets is paramount. The GLPI Agent, an essential component of the GLPI Inventory ecosystem, is your ally in achieving this. In this comprehensive guide, we'll explore the GLPI Agent, its importance, and a valuable toolbox plugin that allows administrators to manage tasks locally without the need to create them on the GLPI server.
This is especially valuable for complex networks where installing agents on every computer may not be feasible or when security and compliance reasons restrict server connections.
The GLPI Agent is a powerful tool developed to simplify the challenges associated with IT asset management. It facilitates the collection and transmission of vital data from connected devices to the central GLPI Server. This continuous flow of data empowers organizations to:
One of the standout features of the GLPI Agent is its toolbox plugin. This plugin allows administrators to manage tasks locally, directly from their computers, without the need to create tasks on the GLPI server. This feature is particularly valuable in scenarios where:
Since the version 1.6 some new and important features were added to the Toolbox plugin like:
To help you get started with the GLPI Toolbox Plugin, we've created a video tutorial. In this video, you'll learn step-by-step how to set up the toolbox plugin for local task management and also how to create a scheduled task. This visual guide will make the process easy to understand and implement, ensuring that you can efficiently manage your tasks without unnecessary server interactions.
Useful links
Video content
00:00 - Introduction to GLPI Agent Toolbox Plugin
02:15 - Installing the GLPI Agent on Windows
03:57 - How to activate the Toolbox plugin
07:27 - How to enable menus inside the GlPI Agent toolbox plugin
07:53 - How to create inventory tasks using the toolbox plugin on GLPI Agent
11:24 - How to import the inventory files to my GLPI Server
14:04 - How to convert an unmanaged device into a computer in GLPI
We are happy to announce our new Silver partner in Brazil: VoxData Technology.
Voxdata Technology offers its own or integrated solutions, as well as services for its customers' digital transformation journey. They offer comprehensive solutions across a wide range of market verticals and ITSM process modeling and improvement services, using the GLPI tool for implementation and support.Their software factory is CMMI and MPS.BR certified, ensuring quality and efficiency in their solutions.Voxdata Technology offers the following services:
Website: https://bit.ly/3QsNp8UWe are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We would like to share with you that our partner Initiativa in Italy is now a GOLD partner.
Initiativa is an Italian company providing system integration and software development services. They offer a mix of strong skills on enterprise platforms and technologies and a business-oriented approach so to support our clients letting them remaining focused on their business.Their services are:
Website: https://bit.ly/2YkQjkUWe are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new Silver partner in Malaysia: Intra Logyc SDN BHD.
INTRA LOGYC SDN BHD is based in Malaysia and focuses on looking for enterprise-grade solutions. INTRA LOGYS helps organizations to cut down their initial IT investments by offering robust solutions. The accent is on products and solutions; apart from being proprietary to INTRA LOGYC, they are rapidly becoming transformation tools with some existing customers.
INTRA LOGYC SDN BHD offer the following services:
Website: https://bit.ly/3MiVkmP
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
We are happy to announce our new Silver partner in Poland: Hawatel.
Hawatel, a company with a deeply rooted passion for technology, has been providing innovative solutions in IT infrastructure, programming, and consulting services for years. Specializing in comprehensive IT services, our team of experts is engaged in developing and implementing bespoke and efficient technological solutions to assist clients in achieving their business objectives.
With knowledge and experience in IT Service Management (ITSM), we also offer support in the realm of best practices and provide solutions that help organizations optimize their IT service management processes. Hawatel continuously merges tradition with innovation, delivering not only proven but also avant-garde solutions. We take pride in our ability to understand and anticipate the evolving needs of the market, enabling us to deliver the right solutions on time. Our goal is not only to meet but to exceed customer expectations by providing top-tier products and services, as well as actively participating in collectively shaping the future of information technology.
Hawatel offers the following services:
Website: https://bit.ly/3RYC41I
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Discover all benefits of being a partner here: https://glpi-project.org/partners/
Over the last three days, it-sa Nuremberg brought together the main players of the IT security industry, with approximately 800 exhibitors showcasing their expertise. At the event, GLPI, in collaboration with our partners from Würth Phoenix and Gravitate, took the spotlight as they presented their comprehensive monitoring solution, NetEye. This presentation captivated the attention of visitors, providing them with profound insights into how NetEye seamlessly integrates monitoring and surveillance across all components, including Asset Management, into a centralized solution. "At the end of the day, the primary goal for IT professionals remains constant: ensuring uninterrupted application availability for end-users. Downtimes are simply not an option; they underpin the very core of all business processes," eloquently summarizes Claus Huber, CEO of Gravitate, as he encapsulates the challenges faced by our valued customers.
NetEye, SIEM, and SOC – Seamless Synergy
The visitors showcase featured the application of NetEye with SIEM technology within Security Operations Centers (SOCs), alongside integrated asset management enhancements enabled by GLPI. "We resonated with a multitude of visitors through our presentation of NetEye and GLPI," notes Georg Kostner, Business Unit Manager and NetEye Mastermind at Würth Phoenix. "The positive response at our booth and the subsequent follow-up appointments further reinforce our commitment to in-house development, close partnerships, and platform expansion," Kostner emphasizes.
20 Years of Development with Visions that Became Reality
Two decades ago, Würth Phoenix embarked on a journey to develop a holistic solution for IT monitoring, including GLPI. This endeavor was inspired by the realization, gleaned from numerous Systems Management and Security projects, that existing singular solutions on the market catered to highly specific requirements, leaving a critical gap in comprehensive monitoring. No solution could seamlessly amalgamate all facets of information security and business-critical data into monitoring, thereby creating a real-time depiction of IT impact chains.
Cyberattacks are on the Rise – Path Attack Management with XM Cyber
Another highlight at our partners booth was the unveiling of XM Cyber's Path Management, harnessing the power of artificial intelligence. As an XM Cyber partner, Gravitate showed how Attack Management adopts the attacker's perspective, scrutinizing an entire company's IT landscape through the eyes of an intruder. It seeks to identify the quickest and easiest routes to access the 'crown jewels,' the most precious information within the organization. The analysis results inform the most efficient security enhancement measures. The considerable interest in XM Cyber is no coincidence. Data theft and digital espionage inflict an annual cost of €206 billion on the German economy, with the actual figure likely being much higher due to underreporting. Moreover, the threat of cyberattacks fueled by artificial intelligence has significantly intensified in recent times. XM Cyber addresses this critical gap in cybersecurity.
This version is compatible with GLPI 10.0.⚠️ This release requires some bugfixes in GLPI to work properly. These bugfixes are included in GLPI 10.0.9 or later. Please, ensure your GLPI is up to date to prevent useless bug reports.
Full changelog and download: click here
At Teclib', we believe that in life, it's important to chase your personal dreams. This helps you grow as a person, feel satisfied, and discover more about yourself. One of our employees at Teclib', Christian, had a dream: he wanted to participate in the Embrunman race.
Christian after finishing the EmbrunMan race.
On the 16th of August 2023 Christian completed the race, and we are really happy for him. After crossing the finish line and spending time with his friends and family, Christian shared his experience with us:"I want to tell you about the race – it was the happiest moment of my life so far!The stress started as soon as the signal went off for us to start swimming. I had to swim in the dark, without light, so I followed others until the sun came up. When I got out of the water, my time was 1 hour and 10 minutes – which was great! That was my goal – to swim fast and efficiently. I achieved it!Getting ready for the biking part, I realized it was going to be a very long day, at least 7 hours and 30 minutes of cycling before the marathon. I cycled for 8 hours with a 30-minute delay. I decided to be careful on the downhill parts to avoid accidents like the one I had three weeks ago. On the uphill sections, I kept my energy steady at 200 watts and managed the Izoard pass.Around kilometer 140, I had doubts, but my coach encouraged me. He said I was behind by 20 minutes, but I was strong where others were not, especially in the marathon. EmbrunMan is tough mentally, but I could do it. I knew it was going to be hard, and I signed up for it, so I kept going.Finishing the bike part was great, but the moment I looked forward to the most was the marathon. My coach gave me a strategy: run at 5 minutes and 10 seconds per kilometer for the first 14 kilometers, then at 5 minutes and 25 seconds per kilometer for the next 14 kilometers, and then just do my best for the last 14 kilometers.I followed his advice, sometimes even running faster than I expected. I kept my energy in check and maintained a steady pace. Gradually, I caught up with those who were ahead of me. I felt like I was floating, even though I was tired and dehydrated.
Christian running during the EmbrunMan race.
The last 14 kilometers felt never-ending, and I thought I might collapse. I saved my last energy gel until I felt like I was losing control at kilometer 39. Taking it gave me the strength to cross the finish line. I saw my Colombian flag held by a fellow athlete, and I proudly finished the race.I heard my mom's voice and the cheers from my fellow athletes from Les Sardines Club throughout the race. It took me 13 hours and 54 minutes, but I achieved my secondary goal of finishing in less than 14 hours. The main goal was to complete the marathon in less than 4 hours, and although I did it in 4 hours and 10 minutes, my friends called it "the comeback" because my coach said it was an impressive marathon.I finished feeling dizzy and dehydrated, but my triathlete friends assured me it was normal. They told me to rest a bit in the medical tent. That's how I ended the most anticipated day of 2023 and the most wonderful day of my life so far!My mom was a huge support before, during, and after the race. Seeing her along the course gave me energy and made me proud. Friends and other members of Les Sardines Club were there at different points along the 231-kilometer race. Without them, no one could finish a race like this. The medal I earned belongs to them too."
Christian's results after the EmbrunMan race
Teclib' is thrilled to sponsor and support Christian in his athletic journey. We believe in the values of determination, perseverance, and pushing boundaries, which Christian exemplifies through his participation in the Embrunman race. We are proud to stand behind him as he embodies these athletic ideals.
A new GLPI version is available.
This release fixes several security issues that have been recently discovered. Update is recommended!
You can download the GLPI 10.0.8 archive on GitHub.
You will find below the list of security issues fixed in this bugfixes version:
Also, here is a short list of main changes done in this version:
The full changelog is available for more details.
We would like to thank all people who contributed to this new version and all those who contributes regularly to the GLPI project!
