GLPI Release 10.0.15

A new GLPI version is available.

This release fixes a few security issues that have been recently discovered. Update is recommended!

You can download the GLPI 10.0.15 archive on GitHub.

You will find below the list of security issues fixed in this bugfixes version:

  • Authenticated SQL injection from map search (CVE-2024-31456)
  • Account takeover via SQL Injection in saved searches feature (CVE-2024-29889)

Also, here is a short list of main changes done in this version:

  • Fix used right by reservation form.
  • Do not rely on input to apply rules rights.
  • Always store updated SMTP Oauth refresh token.
  • Upgrade tinymce.

The full changelog is available for more details.

We would like to thank all people who contributed to this new version and all those who contributes regularly to the GLPI project!

Regards.

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Streamlining Asset Management: automating transfers in GLPI

In the dynamic world of IT asset management, maintaining accurate and efficient control over asset allocation is crucial. GLPI, an open-source IT Asset Management system, provides a powerful and comprehensive solution to manage a vast array of assets. From hardware to software inventories to networking equipment.

When looking for efficiency, an effortless and reliable asset management process is crucial for maintaining operational data up-to date, laying the foundation for strategic planning.

The Challenge of Manual Asset Transfers

Manual asset transfers and update are one of the most faced challenges within an organization that starts the CMDB processes. The process, inherently prone to human error, can lead to inaccuracies in data, misallocations, and administrative overhead. It means costs and less perception of value to the company. Not to mention the time consumed from the people responsible to assure the inventory is correctly updated.

Automating Asset Transfers with GLPI

Automating asset transfer in GLPI not only saves time but also ensures a more efficient and error-free management process. By leveraging business rules, you can ensure that computers, software licenses, and monitors are always optimally allocated, improving overall productivity and resource utilization.

Benefits and Best Practices for Automated Asset Management

  • Choosing the correct criteria
    • Name – beginning, ending
    • IP – ranges, or fixed ones
    • Serial number – if it’s a lot
    • Inventory numbers
    • GLPI Inventory Agent tags
  • Standardize those rules in real life decisions
    • Make operations team understand that naming devices, VLAN, selecting IP addresses, impact directly into the documentation scenario.
    • Create documents to let everyone knows the new standards and the why’s.
  • Keep records of every asset and where they are in the organization.

Extra resources

05:50 – Remote Inventory Toolbox video card – https://www.youtube.com/watch?v=mM45fIim-SY

Shownotes

GLPI Rules – https://faq.teclib.com/02_FAQ/Rules/

GLPI Agent Toolbox – https://www.youtube.com/watch?v=xNfqKTp9LN8

What’s the difference between GLPI Inventory, the plugin and the toolbox – https://www.youtube.com/watch?v=5qohDUvhCAI

Timestamps

00:00 – Why and when should I transfer assets between entities on GLPI?

01:30 – Manual transferring of assets between entities

02:47 – Rules for assigning an item to an entity

05:44 – Automatic transferring of assets between entities

07:34 – Extra tips for asset management

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New silver partner in Mexico: Innovación Móvil

Congratulations ! We are happy to announce our new Silver GLPI Network partner in Mexico: Innovación Móvil

Company founded in April 2016, Innovación Movil en Tecnologías de la Información SA de CV, has managed to generate an offer of business services and solutions with a single focus: Solve the needs for the transformation of companies by integrating technologies. It has a extensive inventory of business partners in various key sectors and diverse business models, which is why it can address problems from MSME companies to large corporations, business groups and government organizations thanks to the fact that it has professionals with extensive experience in key areas such as:

  • Business process consulting,
  • Information Security and Cybersecurity.
  • Automation and control systems.
  • Technical assistance, support and technological maintenance.
  • Implementation of highly complex solutions.
  • Design and architecture of enterprise technological solutions.
  • Web/mobile application development factory.
  • On-premise infrastructure services / Cloud of computing, data and communications units.

Website: https://bit.ly/3UrkjbZ

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

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New exclusive GLPI plugin: GLPI-AI

We would like to announce a new exclusive GLPI Network plugin — GLPI-AI — Available at https://plugins.glpi-project.org/#/plugin/glpiai. It is now available for clients with a GLPI Network subscription (Basic, Standard, Advanced) and PHP version >= 8.1, and starting from April 22nd for all GLPI Cloud instances.

This plugin adds the ability to summarize the timeline items of tickets using the Open AI API. 

Find the documentation here: https://services.glpi-network.com/documentation/1864/file/README.md

View our brochure to find out more : https://glpi-project.org/wp-content/uploads/EN.pdf

GLPI AI is building on OpenAI

New Silver partner in Brazil: TIQUI Soluções em Tecnologia

Congratulations ! We are happy to announce our new Silver GLPI Network partner in Brazil: TIQUI Soluções em Tecnologia.

partner silver Tiqui

Tiqui stands out as a company specialized in technology, consolidating more than a decade of expertise in integrating innovative solutions across various business segments.

As experts in ITSM, they employ GLPI, an advanced and efficient tool, to go beyond process improvement. Their work with GLPI allows them to optimize productivity and foster a culture of efficiency across sectors, transforming the way companies manage their IT services.

Through this expertise, Tiqui offers not only an improvement in IT operations, but also a true evolution in organizational culture, ensuring that their customers are always ahead in their respective markets.

Website: https://bit.ly/43Pz9Mu

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

GLPI Agent: Release 1.7.3

GLPI Agent 1.7.3 has been released.

You can download it on the GLPI Agent github project: https://github.com/glpi-project/glpi-agent/releases/tag/1.7.3

This version essentially fixes a regression introduced in the MSI packaging for Windows in the 1.7.2 version:

  • the LOCAL parameter was forced to the agent installation folder when not used. After that, local inventory was also generated even if this wasn’t required. This LOCAL configuration will be removed during this update.
  • CVE-2024-28241 patch was modified to not be enabled if the installation folder and (if used) the LOCAL parameter remain under the default system folder as there’s not security issue in that case.

These updates only impact Windows installation performed with MSI packaging.

We invite you to upgrade your agents on Windows as soon as possible.

You don’t need to upgrade to 1.7.3 GLPI Agents that were not installed on Windows and which are at least in 1.7 version.

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