Rationality for Data Quality Control

by Alexandre Delaunay | Mar 17, 2018 | Features

AVOID DUPLICATED DATA

GLPI has native mechanisms to control the quality of the inventory data, improve the work of the fleet manager, as well as the accuracy of the statistics.

The administrator declares the rules to control that the goods are unique, the system refuses the insertion or updating of duplicate data.

DICTIONARY

Dictionaries are rule engines for rationalize inventory data imported into GLPI.

Example with the Adobe manufacturer without setting up dictionaries:

Example after setting up the dictionary:

Asset management and automatic inventory

by Alexandre Delaunay | Mar 17, 2018 | Features

Key features

GLPI provides numerous advanced features for inventory and asset management:

• Asset inventory: computers, screens, printers, network equipments, devices and phones
• Detailed view of assets, with their connections and network ports

• Complete historical for each asset modification
• Operating system management (name, version, edition, kernel, license, etc)

• Installed software management
• Internal components management

• Network components inventory, remote port connection (IP address, MAC address, VLAN, network outlet, etc)

• Asset lifecycle management (from stock to withdraw)

• Virtualization (host to vm relation, operating system, software)
• Datacenters management (rooms, enclosures, racks, PDUs)

• Inventory of printers, cartridges and consumables
• Certificates management
• Telephony management: lines, phones, simcards
• Assets reservation
• Network discovery and local inventory using FusionInventory or OCS Inventory plugins

ITIL v2 compatible Service Desk

by Alexandre Delaunay | Mar 16, 2018 | Features

The service assistance module of GLPI meet the specified standards of ITIL v2, the most widely accepted best practice framework for service management software. Combines categorization, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels, and the implementation of automatic workflows based on business policies.DOCUMENTATION OF INCIDENTS AND SERVICE REQUEST (TICKETS)

• A simplified user interface or a service-oriented interface (requires a plugin)
• Timeline for ticket processing

• See the life cycle of an incident or service request (assignment, planning, validation, tasks, follow-ups, solution, etc.)

• Create and update tickets via e-mail, GLPI IMAP / POP fetching media
• Valuable data of your assets: Total cost of ownership, hardware failures monitoring, etc.
• Predefined ticket templates for incidents, service requests, solutions, and pre-filled tasks.
• Support availability management (opening and closing hours)
  Knowledgebase linked to tickets that can automatically escalate problems, changes or projects
• Customized forms generator
• Automatic workflow engine based on complex business rules
• Management of Service Level Agreement (SLA), Service Level Targets (SLT) and Operational Level Agreement (OLA)
• Satisfaction surveys after closing the ticket

PROBLEM MANAGEMENT

• Problem creation from multiple sources: form, incident, change, park asset
• Problem impact analysis, evaluate symptoms and find their causes
• Follow the progress until a final valid solution
• Feed the knowledgebase with valuable data of known errors
• Cost traceability for schedules and materials

CHANGE MANAGEMENT

• Create changes from incidents, requests, or problems
• Analysis, planning, solution
• Link changes with the knowledgebase
• Link changes to inventory items
• Expense Management