New silver partner in Poland: Hawatel

We are happy to announce our new Silver partner in Poland: Hawatel.

Hawatel, a company with a deeply rooted passion for technology, has been providing innovative solutions in IT infrastructure, programming, and consulting services for years. Specializing in comprehensive IT services, our team of experts is engaged in developing and implementing bespoke and efficient technological solutions to assist clients in achieving their business objectives.

With knowledge and experience in IT Service Management (ITSM), we also offer support in the realm of best practices and provide solutions that help organizations optimize their IT service management processes. Hawatel continuously merges tradition with innovation, delivering not only proven but also avant-garde solutions. We take pride in our ability to understand and anticipate the evolving needs of the market, enabling us to deliver the right solutions on time. Our goal is not only to meet but to exceed customer expectations by providing top-tier products and services, as well as actively participating in collectively shaping the future of information technology. 

Hawatel offers the following services:

  • Programming services;
  • Infrastructure management;
  • Consulting and outsourcing.

Website: https://bit.ly/3RYC41I

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

 

NetEye and GLPI at the it-sa 2023 in Nuremberg: A holistic Approach to IT Systems Management

Over the last three days, it-sa Nuremberg brought together the main players of the IT security industry, with approximately 800 exhibitors showcasing their expertise. At the event, GLPI, in collaboration with our partners from Würth Phoenix and Gravitate, took the spotlight as they presented their comprehensive monitoring solution, NetEye. This presentation captivated the attention of visitors, providing them with profound insights into how NetEye seamlessly integrates monitoring and surveillance across all components, including Asset Management, into a centralized solution.  “At the end of the day, the primary goal for IT professionals remains constant: ensuring uninterrupted application availability for end-users. Downtimes are simply not an option; they underpin the very core of all business processes,” eloquently summarizes Claus Huber, CEO of Gravitate, as he encapsulates the challenges faced by our valued customers.

NetEye, SIEM, and SOC – Seamless Synergy

The visitors showcase featured the application of NetEye with SIEM technology within Security Operations Centers (SOCs), alongside integrated asset management enhancements enabled by GLPI.  “We resonated with a multitude of visitors through our presentation of NetEye and GLPI,” notes Georg Kostner, Business Unit Manager and NetEye Mastermind at Würth Phoenix. “The positive response at our booth and the subsequent follow-up appointments further reinforce our commitment to in-house development, close partnerships, and platform expansion,” Kostner emphasizes.

20 Years of Development with Visions that Became Reality

Two decades ago, Würth Phoenix embarked on a journey to develop a holistic solution for IT monitoring, including GLPI. This endeavor was inspired by the realization, gleaned from numerous Systems Management and Security projects, that existing singular solutions on the market catered to highly specific requirements, leaving a critical gap in comprehensive monitoring. No solution could seamlessly amalgamate all facets of information security and business-critical data into monitoring, thereby creating a real-time depiction of IT impact chains.

Cyberattacks are on the Rise – Path Attack Management with XM Cyber

Another highlight at our partners booth was the unveiling of XM Cyber’s Path Management, harnessing the power of artificial intelligence. As an XM Cyber partner, Gravitate showed how Attack Management adopts the attacker’s perspective, scrutinizing an entire company’s IT landscape through the eyes of an intruder. It seeks to identify the quickest and easiest routes to access the ‘crown jewels,’ the most precious information within the organization. The analysis results inform the most efficient security enhancement measures. The considerable interest in XM Cyber is no coincidence. Data theft and digital espionage inflict an annual cost of €206 billion on the German economy, with the actual figure likely being much higher due to underreporting. Moreover, the threat of cyberattacks fueled by artificial intelligence has significantly intensified in recent times. XM Cyber addresses this critical gap in cybersecurity.


Together with our partners from Würth Phoenix an GLPI we look forward to your visit on October 22-24, 2024, at Hall 7, Booth 547. See you next year!!

Formcreator 2.13.7

This version is compatible with GLPI 10.0.

 

⚠️ This release requires some bugfixes in GLPI to work properly. These bugfixes are included in GLPI 10.0.9 or later. Please, ensure your GLPI is up to date to prevent useless bug reports.

 

Bug Fixes

 

  • Adding READ right for display reservations menu tab (03e6281e)
  • bad lcoale in en_US (db9986f1)
  • resize dashboard to match GLPI’s core (#3306) (9272cda3)
  • TargetChange: use RichText instead of plaintext (8845b888)
  • checkboxesfield,radiosfield,selectfield: add missing error messages (66585193)
  • datefield, datetimefield: comparison against empty string (be4831c7)
  • dropdownfield: SQL error for GLPI objects / tickets and some specific rights (2539e366)
  • dropdownfield: handle specific case with Entity itemtype (bd25e7d1)
  • dropdownfield: missing entity restriction setting (54543cb3)
  • dropdownfield: prevent language switching and log error (49f8fc07)
  • fieldsfield: restore mandatory field as read only (52a9fc2b)
  • form,category: obey show count on tabs parameter (f4ebf9e5)
  • form_language: obey show counter in tab setting (9dfc3b8d)
  • formanswer: php warning (ce078990)
  • formanswer: prevent silent rejection of answers (d630302d)
  • formanswer: redirect to login if session expired (eb0acb65)
  • glpiselectfield: fix namespace (#3287) (613e0fad)
  • install: missing row in sql query, causing PHP warning (0c47776a)
  • issue: php warnings when anonymisation enabled (f6f01d7d)
  • issue: prevent fatal error in tooltip (3419affc)
  • question,section: duplicate a question or section must duplicate inner conditions (22597832)
  • section: cannot rename section twice (7bbb9b81)
  • section: condition rule loss after duplicate / import (883a1227)
  • section: duplicate form may lead to bad question id in condition (a6f9c41c)
  • section: rename section impacts display of inner questions (c4277d8c)
  • selectfield,multiselectfield: fix possible encoding problem (8aaec8ac)
  • targetchange,targetproblem: folow method call signature for fields plugin (016696ab)
  • textfield: Unescaped HTML when displaying a form answer (6ce71f95)
  • textfield: exception while displaying counters (0a857d7f)
  • textfield: target ticket title need html encoding (1b71d652)

 

Full changelog and downloadclick here

Christian finishes the EmbrunMan race 2023!

At Teclib’, we believe that in life, it’s important to chase your personal dreams. This helps you grow as a person, feel satisfied, and discover more about yourself. One of our employees at Teclib’, Christian, had a dream: he wanted to participate in the Embrunman race.

Christian after finishing the EmbrunMan race.

On the 16th of August 2023 Christian completed the race, and we are really happy for him. After crossing the finish line and spending time with his friends and family, Christian shared his experience with us:

“I want to tell you about the race – it was the happiest moment of my life so far!

The stress started as soon as the signal went off for us to start swimming. I had to swim in the dark, without light, so I followed others until the sun came up. When I got out of the water, my time was 1 hour and 10 minutes – which was great! That was my goal – to swim fast and efficiently. I achieved it!

Getting ready for the biking part, I realized it was going to be a very long day, at least 7 hours and 30 minutes of cycling before the marathon. I cycled for 8 hours with a 30-minute delay. I decided to be careful on the downhill parts to avoid accidents like the one I had three weeks ago. On the uphill sections, I kept my energy steady at 200 watts and managed the Izoard pass.

Around kilometer 140, I had doubts, but my coach encouraged me. He said I was behind by 20 minutes, but I was strong where others were not, especially in the marathon. EmbrunMan is tough mentally, but I could do it. I knew it was going to be hard, and I signed up for it, so I kept going.

Finishing the bike part was great, but the moment I looked forward to the most was the marathon. My coach gave me a strategy: run at 5 minutes and 10 seconds per kilometer for the first 14 kilometers, then at 5 minutes and 25 seconds per kilometer for the next 14 kilometers, and then just do my best for the last 14 kilometers.

I followed his advice, sometimes even running faster than I expected. I kept my energy in check and maintained a steady pace. Gradually, I caught up with those who were ahead of me. I felt like I was floating, even though I was tired and dehydrated.

Christian running during the EmbrunMan race.

The last 14 kilometers felt never-ending, and I thought I might collapse. I saved my last energy gel until I felt like I was losing control at kilometer 39. Taking it gave me the strength to cross the finish line. I saw my Colombian flag held by a fellow athlete, and I proudly finished the race.

I heard my mom’s voice and the cheers from my fellow athletes from Les Sardines Club throughout the race. It took me 13 hours and 54 minutes, but I achieved my secondary goal of finishing in less than 14 hours. The main goal was to complete the marathon in less than 4 hours, and although I did it in 4 hours and 10 minutes, my friends called it “the comeback” because my coach said it was an impressive marathon.

I finished feeling dizzy and dehydrated, but my triathlete friends assured me it was normal. They told me to rest a bit in the medical tent. That’s how I ended the most anticipated day of 2023 and the most wonderful day of my life so far!

My mom was a huge support before, during, and after the race. Seeing her along the course gave me energy and made me proud. Friends and other members of Les Sardines Club were there at different points along the 231-kilometer race. Without them, no one could finish a race like this. The medal I earned belongs to them too.

Christian’s results after the EmbrunMan race.

Teclib’ is thrilled to sponsor and support Christian in his athletic journey. We believe in the values of determination, perseverance, and pushing boundaries, which Christian exemplifies through his participation in the Embrunman race. We are proud to stand behind him as he embodies these athletic ideals.

New silver partner in Burkina Faso: CVP

We are happy to announce our new Silver partner in Burkina Faso: CVP.

CVP is a Digital Services Company (ESN), offering for more than 18 years solutions related to business information systems (outsourcing, systems integration, systems and networks, IT audit).

As part of the partnership established with us, CVP’s teams support customers in the success of their projects to set up a service management solution with GLPI.

They are with you at all stages of the project: initiation, planning, execution, control and closure.

They offer the following services:

  • Outsourcing;
  • Internet services;
  • Trainings;
  • Audit and advice;
  • Software and hardware sales;
  • System and network;
  • Software engineering;
  • Energy and telecommunications.

Website: https://bit.ly/45inMwi

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/