This version is compatible with GLPI 10.0.10 or later.
⚠️ The plugin allows you to use GLPI 10.0.6 or older, but there are known incompatibilities, including fatal errors (due to some bugfixes / improvements). If you use an out of date maintenance release, update it first !
Bug Fixes
restoring ticket may create inconsistency in DB (3cf3e4ebd)
abstractitiltarget: itil category from template shall not take precedence (8f8d9a7c4)
category: translation feature of dropdowns not handled (6287f1b34)
GLPI Partner’s Day event, held on October 27th in Paris, was a global gathering that brought together over 60 partners representatives from 18 different countries. This event served as a platform for networking, collaboration, and the exchange of ideas among our valued partners, demonstrating the strength and diversity of our international network.
The event took place on the “River Palace” boat, which cruised along the Seine River for 2.5 hours, providing an elegant backdrop for discussions and collaboration. The guests engaged in productive conversations while enjoying panoramic views of Paris’s iconic landmarks during the cruise, enhancing the overall Partner’s Day experience.
The agenda began with a warm welcome, followed by an opening presentation by our CEO, Pascal Aubry.
This presentation set the tone for the event, highlighting Teclib’s vision and the significance of our global network. Mr. Aubry highlighted the importance of the open-source business model, which relies on financial support from customers purchasing GLPI Network support or using GLPI Network Cloud. These financial resources are vital for ongoing product development and the addition of new features, fostering collaboration between Teclib, partners, and customers to ensure the continuous improvement of GLPI.
Next, our guests had the opportunity to get to know the Teclib sales team and meet our channel managers. It was a unique chance to put faces to the voices they collaborate with daily.
Loïc Le Fur, Sales Director, expressed his sincere gratitude to each of the invited members for their presence and dedication to GLPI. He then handed over the mic to the channel managers, starting with Anna Kostrzewska, based in Poland, and Samra Mola, operating from Italy. Both shared crucial data related to our global partnership network, including the number of partners, the worldwide GLPI user count, and the various partner offerings (Silver, Gold, and Platinum levels).
Following that, Polina Marishicheva, Marketing & Communication Manager, took the floor to share some revealing data about the traffic on the following websites:
She also discussed the visibility Teclib offers to partners to expand GLPI support effectively.
Teclib´ Platinum partner EORIS, presented by Alexandre Tur, Sales Director, shared a significant success case of GLPI implementation in a major French engineering company which aimed to standardize its processes across all its French subsidiaries. They approached EORIS to see if GLPI could meet this need, and once again, GLPI proved to be the ideal tool for the job.
Teclib Gold partner, OMNICOM, presented (by CEO Miroslav Hlohovsky) their GLPI project “City of Košice“. This project came with several challenges due to its extensive scope. One of the most significant challenges was the need to include all existing IT technician teams from 12 municipal organizations. Additionally, all IT users in the city of Košice, totaling 1,500 users, needed to be integrated. The goal was to centralize all IT requirements into one system, making it easier for users to request services and for technicians to manage them.
These real-users testimonials explain the vital link between Teclib and our partners.
GLPI, one of the most widely deployed ITSM software globally, plays a crucial role in the evolution of both the software and our partnerships.
The day continued with a presentation by Alexandre Delaunay, Head of GLPI Development, who shared the GLPI roadmap, the latest news, including new plugin features and updates, and engaged in constructive discussions with event participants.
The time came for the cocktail reception, followed by a two-and-a-half-hour cruise on the Seine. Our guests had the opportunity to enjoy exceptional views of Paris’s iconic landmarks, including the Eiffel Tower, while relaxing on the boat’s deck.
The GLPI Partners’ Day 2023 was a resounding success, strengthening the bonds that unite us worldwide. This event not only presented the Teclib team but also underscored our commitment to our partners. We look forward to continuing this journey together and exploring new opportunities for the future.
We want to extend our warm thanks to all our partners who made this celebration possible. It’s their trust and collaboration that continue to fuel Teclib’s growth and prosperity. The Teclib Partners’ Day 2023 will remain memorable in our company’s history, and we await the next steps in this fantastic adventure.
We are happy to announce our new Silver partner in Mexico: Leigtre
We are a team of visionary business professionals with over 15 years of specialized experience in integrating innovative solutions that deliver exceptional value to our customers and business partners.
Our commitment is to carry out our mission and vision, grounded in strong values, through cutting-edge Information Technology.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Meet Ali Burak, the co-founder of DDOSOFT, a dynamic software development company. Ali’s journey with GLPI began a couple of years ago when his team was facing the challenge of expensive agents in their ticket management software, Jira. Seeking an open source solution, Ali discovered GLPI while browsing the internet:
Ali’s Journey with GLPI: Streamlining Business with Open Source
“It was a couple of years ago. I was working with the Jira software and the agents were getting expensive, so we were looking for an open source solution. I came across GLPI on the internet. I think the first version I tried was 9.3.”
At DDOSOFT, they opted to use GLPI on-premise, managing it through their own virtual data center where they’ve set up Linux and Windows servers. For their business, Asset Management and Assistance features proved to be crucial:
“When I was looking for a ticket management software, I saw GLPI that apart from being a ticket management software could also take care of the assets and assistance. So I said “let’s give it a try”. And, I have installed it and am still using it. We have seen the effects both in Asset management and Assistance. We are now aware of how many devices we actually have in real numbers, and can monitor if something is installed on the computer or if any assets appear. And for Assistance, we have lots of phone calls and now we have control over them. We have a history of what we have done and a knowledge base that we have created to use it if we came across similar issues”.
Ali explains that initially, they were seeking a ticket management software, but GLPI’s versatility caught their attention. Not only could it handle tickets efficiently, but it also provided a robust system for asset management and assistance. Intrigued, they decided to give it a try, and the decision paid off. With GLPI, they gained better visibility into their actual device count and could easily track software installations or changes in assets.
Assistance also saw a major boost. DDOSOFT now had a structured approach to handling phone calls and queries. With a well-organized history of actions and a growing knowledge base, they efficiently tackled similar issues that cropped up over time.
One of their favorite GLPI plugins is the inventory plugin, particularly useful due to their extensive inventory of devices like tablets, computers, and networking equipment. The plugin helps them maintain a clear picture of software installations and device counts across their infrastructure.
When asked about the best GLPI feature, Ali highlights Assistance and Helpdesk, citing their ticket and document management capabilities as game-changers. He appreciates the user-friendly interface of the software’s newer version, emphasizing its enhanced responsiveness and ease of use.
For Ali, the open source nature of GLPI and the strong community support it enjoys are crucial factors. In an industry where pricing matters, having a trustworthy open source community backing the software is invaluable. Ali and his team were able to leverage their technical expertise to install and use GLPI on-premise with confidence:
“Yes, because for companies price is a very important thing. But the most important thing is the open source community. We can trust it. Actually, in commercial versions of some softwares I cannot trust. We had the technical knowledge so we could easily install it and use it on premise”.
Summing up his experience with GLPI, Ali underscores its substantial impact on their business organization. From version nine to the present, GLPI’s Assistant and Asset Management modules have played a pivotal role in helping them maintain order and stay on top of their assets. In Ali’s own words, GLPI has significantly contributed to the improvement of their business operations.
How can you try GLPI?
If you have not tried GLPI yet, you can start a free 45 day trial on GLPI Network Cloud (no credit card needed!): https://glpi-network.cloud/
If you want to download GLPI on-premise and need assistance, our partners-integrators can support you (you will need to have a valid GLPI Network Subscription).
Do you use GLPI and want to share your experience?
We are proud to state that our solution is used by millions of people worldwide. If you are one of them and you want to contribute the promotion, we invite you to leave your contact details.
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