by Daniela Buxo | Mar 2, 2023 | News
We are happy to announce our new Silver partner in Perú – IT Green.
IT Green is a company specialized in information technology, composed of experienced and highly trained professionals. They have strategic alliances that complement their services and aligned to good practices, ensure a fast and efficient service, always customer oriented with a high level of quality and cordiality.
Its mission is to generate efficiencies through integral services and solutions, seeking to create and strengthen solid and lasting business relationships that will allow mutual business development as well as the professional and personal growth of its people.
Among many solutions, IT Green offers:
- Outsourcing;
- Specialized technical support;
- Cabling, structured cabling and networking;
- Technology consulting.
Website: https://bit.ly/3SCUZNI
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
- Having an a direct access to the Teclib´s tech expertise;
- Get special discounts;
- Access official support,
- Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Discover all benefits of being a partner here: https://glpi-project.org/partners/
by Daniela Buxo | Feb 27, 2023 | News
Dear GLPI Community!
We would like to announce that official support for GLPI 9.5.x will be discontinued on 30.06.2023. Starting from the 1st of July 2023 (3 years after the first launch of this version) we will have to say goodbye – there will be no new releases 9.5.x.
It is mandatory to migrate to GLPI 10.0.x in order to be covered by official support.
How-to MIGRATE:
—OPTION 1: You can do the migration via official partners-integrators (if you have a valid GLPI Network Subscription); or
—OPTION 2: If you choose GLPI Network Cloud, we offer a free data migration from on-premise for everyone.
We ask you to communicate the upcoming changes to your customers and finish migrations before 30.06.2023.
Thank you!
by Flavia Calonego | Feb 16, 2023 | News
We are happy to announce our new Silver partner in Argentina – Open Computación S.A.
Open Computación S.A. is a company with more than 20 years in the IT field, dedicated to generating value to its customers through its services such as: server administration, hosting, helpdesk, virtualization, technical service.
It also offers management services through tools such as GLPI, being able to adapt it to the needs of its customers.
Website: https://www.opensa.com.ar/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact
Being a partner means:
- Having an a direct access to the Teclib´s tech expertise;
- Get special discounts;
- Access official support,
- Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
- Discover all benefits of being a partner here: https://glpi-project.org/partners/
by Daniela Buxo | Jan 26, 2023 | News
We are happy to announce our gold partner in France – SCC Technology Solutions Provider.
SCC Technology Solutions Provider helps clients succeed through IT transformation and exceptional customer experiences. That’s their purpose and the reason they exist.
SCC Technology Solutions Provider brings together technology and expertise enabling end-users to seamlessly collaborate and work together, wherever work needs to happen.
Among many solutions, SCC Technology Solutions Provider offers:
- Distributed Cloud;
- Workplace productivity;
- Networks and Communications;
- Security;
- Business Process Outsourcing;
- Innovation;
- Software;
- Marketplaces services.
Website: https://www.scc.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://portal.glpi-network.com/marketplace/formcreator/front/formdisplay.php?id=15
Being a partner means:
- Having an a direct access to the Teclib´s tech expertise;
- Get special discounts;
- Access official support;
- Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Discover all benefits of being a partner here: https://glpi-project.org/partners/
by Flavia Calonego | Jan 25, 2023 | News
This version is compatible with GLPI 10.0.
Upgrade from 2.13.0 or later
A database sanity check is done before running the upgrade. If the tables of the plugin have a difference with the expected schema the upgrade will fail with a message similar to the following:
The database schema is not consistent with the installed Formcreator 2.13.0.
To see the logs enable the plugin and run the command bin/console glpi:database:check_schema_integrity -p formcreator
It is required to fix the database, using the diff produced by the CLI command given in the message. Once done, try again to upgrade.
ℹ️ If you know what you are doing you may bypass the sanity check from CLI with the following command.
bin/console glpi:plugin:install formcreator -f -p skip-db-check
Bug Fixes
- handle undefined setting for service catalog homepage (411ae3597)
- typo in french locale (f61ded17a)
- abstractitiltarget: multiple tag questions set but not displayed in designer (90f2a95d8)
- checkboxesfield,multiselectfield: default value not displayed (8f36ab726)
- composite: ignore link to non existing ticket (8502d4b16)
- condition: allow longer texts (eecdf8a2a)
- condition: display of tested question shows wrong item (5d34da8b4)
- condition: width of question dropdown (ce0389efd)
- dropdownfield: empty SQL IN statement when restricted tickets rights (5c5244a85)
- form: image upload handling in header field (5dc66a5ef)
- formanswer: default search filter hides legit access (2dc9f8e3f)
- formanswer: malformed search option (5339b7912)
- formanswer: missing newline between sections of fullform tag (61122bc93)
- formanswer: temporary disable debug mode (e9e8da484)
- formanswer, textfield, textareafield: escaping (3e0666d4d)
- glpiselectfield: cannot set empty value by default for entity question (fe2130bbe)
- glpiselectfield: restore entity restriction for users (e525b3a82)
- helpdesk: better handling of users that can’t see tickets (a93f03126)
- install: add empty schema for new version (817a9ec7e)
- install: resync not needed in upgrade to 2.13.4 (d66a12017)
- install: typo in method name (eac5d77ac)
- issue: follow entity change on ticket transfer (434bd3572)
- issues: Tooltip consistency with core (c45d21550)
- question: subtype plural and appliance in bad group (1f780370a)
- tagfield: php warning (cc4b673a8)
- targetticket: allow more itemtypes to associated elements (#3155) (cee504c24)
- textfield: useless HTML entity encode (c3d03b51e)
Features
- drop support for GLPI 10.1 (a99a8bcb2)
- dropdownfield: always show ticket id (0190adac9)
- issue: access tickets from service catalog (a6b4f19d0)
- question: add support for database sub itemtype (45126012d)
- wizard: selectable home page in service catalog (95103fe54)
by Flavia Calonego | Jan 24, 2023 | News
A new GLPI version is available.
This release fixes several security issues that have been recently discovered. Update is recommended!
You can download the GLPI 10.0.6 archive on GitHub.
We still maintain maintain the 9.5 branch for security fixes and we also release a new version for it: GLPI 9.5.12 archive
You will find below the list of security issues fixed in this bugfixes version:
- Unauthorized access to inventory files (CVE-2023-22500)
- XSS on browse views (CVE-2023-22722)
- XSS on external links (CVE-2023-22725)
- XSS in RSS Description Link (CVE-2023-22724)
- Unauthorized access to data export (CVE-2023-23610)
- Stored XSS inside Standard Interface Help Link href attribute (CVE-2022-41941)
Also, here is a short list of main changes done in this version:
- Unmanaged devices can be handled like a real asset.
- Handle more actions for stale inventory agents.
- Added new dictionnary rules for OS.
- Removed
glpi: prefix on console commands. - PHP 8.2 support.
- Many fixes and improvements on native inventory.
- Reservation display on self-service profile.
- Mail collector issues with emails sent from Outlook.
- Dashboard issues on “All” tab.
- Ticket input is restored when submitted form is not complete.
- Notification was not sent when ticket status was set to “pending”.
The full changelog is available for more details.
We would like to thank all people who contributed to this new version and all those who contributes regularly to the GLPI project!
Regards.
