by Polina Marishicheva | Jun 11, 2021 | Blog, GLPI Network Cloud, News
Using GLPI on-premises? Do you want to try GLPI with all exclusive plugins and support package included? We offer free data migration, so you can test the platform in a production mode.
Here is why you have to give it a try:
Security:
All GLPI Network Cloud instances includes Support L.3 and covered by Teclib guarantee.
Speed of implementation:
You do not have to make the initial installation, GLPI Network Cloud is already setup, just create your account and start parameterization.
Service:
Updates and backups are included to our offer, no need to worry about data loss anymore!
Functionality:
Use all exclusive GLPI plugins to enhance your experience: Branding to customize your instance, AdvancedDashboards to build your own reports, Oauthsso to login via third party providers like Facebook or Azure, etc.
Scalability:
Your team is growing? With monthly payments you can add as many agents as you need. Our payment system aslo allows to end service any time you want. Consult our Privacy Policy here: https://www.glpi-network.cloud/privacy-policies.php
Start your free trial here: click
by Polina Marishicheva | Jul 22, 2020 | Blog, GLPI Network Cloud, News
GLPI team is happy to announce that the latest major version 9.5 is available on GLPI Network Cloud!
Our hosting service GLPI Network Cloud allows you to use the application everywhere: at any time and from any device.
Hosted on the most important web hosting providers in Europe (OVH), your data is safe and backed up every day.
Upgrades of new versions are also included and available upon request from your customer´s account, as well as technical support from our team.
What is included to the Cloud offer?
* Last major GLPI 9.5 version (all modules)
* 17 included Plugins
* Corrective support (bugfixes)
* GLPI updates included (on-demand)
* Daily backups
* No commitment duration
* Disk : 5 Gb (extra storage cost: +50Gb = 29€ or +100Gb = 49€ / month. excl. tax.)
Available plugins – try exclusive plugins developed by Teclib:
* FusionInventory
* Datainjection
* Escalade
* PDF
* Order
* Fomrcreator
* Uninstall
* Tags
* Oauth2
* Collaborativetools
* Branding
* Holiday
* Splicat
* Credit
* News
* Metabase
* Agent config
Start your 45 days free trial today! Consult the prices after the trial period here: https://glpi-network.cloud/pricing.php
START YOUR 45 DAYS FREE TRIAL!
by Polina Marishicheva | Jan 13, 2020 | функции
Что такое GLPI Agent?
GLPI Agent – приложение, используемое для инвентаризации программного и аппаратного обеспечения для телефонов на базе Android (на данный момент). Данные, собранные агентом GLPI, напрямую поступают в программное обеспечение ITSM GLPI через плагин FusionInventory.
Доступ к полному списку функций здесь: https://glpi-project.github.io/android-inventory-agent/
Какие функции вы можете ожидать в этом релизе:
- Новый дизайн интерфейса
- Ручной запуск и отправка инвентаризации
- Расписание задач для запуска и отправки инвентаризации
- Отправка инвентаризации на несколько серверов GLPI
- Показывать локальную инвентаризацию в приложении (приложение имеет функцию, которая позволяет пользователю просматривать данные, полученные из инвентаризации)
- Отправляйте локальную инвентаризацию (sms / mails / bluetooth и т. д.) – и делитесь им (файл xml / json) через общий доступ к Android
- Запускайте приложение при загрузке системы
- QR-код и управление Deeplink для предварительной конфигурации агента (требуется плагин, доступный только по подписке на GLPI)
Совместимость с мобильными девайсами Android:
- От Android 4 (Jelly Bean) до Android 9 (Pie)
GLPI/FusionInventory/Agent Config совместимость:
Распространение:
Где вы можете скачать GLPI Agent?
Вы можете скачать его на Google Play: click
Профессиональная поддержка GLPI Agent и GLPI доступна через сеть наших партнеров для клиентов, у которых есть подписка GLPI Network . Получите персональную профессиональную поддержку, связавшись с нами: click
Совместимость:
GLPI Agent работает с GLPI и плагином FusionInventory.
Используйте управление CMDB с правилами инвентаризации GLPI и FusionInventory, чтобы легко управлять своим мобильным парком на базе Android.
Плагин GLPI «Agent Config» позволяет легко настроить (частоту сервера и инвентаризации) агента с помощью QR-кода или DeepLink (доступно только по подписке на GLPI Network)
by Polina Marishicheva | Dec 12, 2019 | Non classé
Le plugin Formcreator pour GLPI vous permet de créer des formulaires personnalisés afin de recueillir au mieux les éléments nécessaires au traitement d’une demande ou d’un incident. Une prévisualisation est disponible pendant la phase de création. Quand le formulaire est validé, le plugin crée un ou plusieurs tickets ou demande de changement.
Exemple de formulaire d’arrivée d’un collaborateur avec menu déroulant, champs texte, liste de choix, cases à cocher…
Visibilité conditionnelle des champs:
> to do gif
Interface simplifiée au catalogue de services avec accès aux formulaires et articles de la base de connaissance:
Formcreator vous permet de créer vos formulaires métiers, clients afin de recueillir précisément les informations dont vous avez besoin dans les tickets pour vos agents.
Les objets de GLPI disponibles sont également sélectionnables dans le formulaire :
Une fois le formulaires prêt vous définissez les profils ayant accès au formulaire, la création d’un ou plusieurs tickets, une demande de changement, si les elements associés sont nouveaux ou ceux selectionnés dans la formulaire. Ainsi que la personne qui a rempli le formulaire ou une autre personne,
Téléchargez la toute dernière version sur GitHub: https://github.com/pluginsGLPI/formcreator/releases
by Polina Marishicheva | Feb 27, 2019 | Blog, News
Improve the approach and response from IT technicians to users in need with GLPI ITSM software! Manage requests, incidents, issues and changes easy and efficient with service management (service desk) feature.
A service desk is the single point of contact between the service provider (tech support specialists) and users seeking for help with routine questions. Many companies implementing service management software, because it provides great visibility and central control in dealing with IT issues to ensure the steady workflow.
The mechanism of this software is simple: users are creating “tickets”, usually it is a special form where they can describe the problem, attach images, documents, videos, etc. Once the form is completed, support agent is assigned to start working on resolving the described problem. Each stage of communication is displayed, so it is very easy to keep track of the problem solving.
Service Desk is a great tool for both tech specialists and users, for tech specialists it is easy and efficient way to manage and respond to users requests, for users it is a comfortable way of communication with tech support with ability to track the progress of the request.
Talking about Service Management, it impossible not to mention ITSM standards. ITSM standards is a the world’s most widely used framework of best practices for delivering IT services. The goal of this framework is to improve efficiency and achieve predictable service levels. The service assistance module of GLPI ITSM software meets these specific standards and is a perfect solution for companies of any size.
What are the main pluses of Service Desk tool?
1. Transparent communication
2.Effective time management
3.Shared expertise
4.Better user experience
5.Clear track of the workflow
Start automation of your business with GLPI ITSM software, which combines categorisation, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels, and the implementation of automatic workflows based on business policies. To learn more about service management features of GLPI, please, read our article “ITIL V2 COMPATIBLE SERVICE DESK”.
