Improve the approach and response from IT technicians to users in need with GLPI ITSM software! Manage requests, incidents, issues and changes easy and efficient with service management (service desk) feature.
A service desk is the single point of contact between the service provider (tech support specialists) and users seeking for help with routine questions. Many companies implementing service management software, because it provides great visibility and central control in dealing with IT issues to ensure the steady workflow.
The mechanism of this software is simple: users are creating “tickets”, usually it is a special form where they can describe the problem, attach images, documents, videos, etc. Once the form is completed, support agent is assigned to start working on resolving the described problem. Each stage of communication is displayed, so it is very easy to keep track of the problem solving.
Service Desk is a great tool for both tech specialists and users, for tech specialists it is easy and efficient way to manage and respond to users requests, for users it is a comfortable way of communication with tech support with ability to track the progress of the request.
Talking about Service Management, it impossible not to mention ITSM standards. ITSM standards is a the world’s most widely used framework of best practices for delivering IT services. The goal of this framework is to improve efficiency and achieve predictable service levels. The service assistance module of GLPI ITSM software meets these specific standards and is a perfect solution for companies of any size.
What are the main pluses of Service Desk tool?
1. Transparent communication 2.Effective time management 3.Shared expertise 4.Better user experience 5.Clear track of the workflow
Start automation of your business with GLPI ITSM software, which combines categorisation, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels, and the implementation of automatic workflows based on business policies. To learn more about service management features of GLPI, please, read our article “ITIL V2 COMPATIBLE SERVICE DESK”.
GLPI Network is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they come and allows you to take control over your company’s IT infrastructure.
“Meet the new tool that will become your control tower for all your IT Infrastructure!”
So, what makes GLPI Network so great? It is all-in-one ITSM solution which combines different tools for many IT challenges your company’s infrastructure might be facing.
Dynamic inventorywith or without agent (GLPI inventory module ex Fusion)
If you have a bunch of devices all over the world and a strict security protocol, it can be pretty hard to take inventory of them. GLPI Network offers you a solution – a dynamic inventorywith or without agent (GLPI inventory module ex Fusion)!
Instead of plugins GLPI Network connects to all your devices through Simple Network Management Protocol (SNMP). SNMP is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior. GLPI Network is also connected to VMWare Virtualization Inventory that allows companies to transform, manage and optimise their IT systems´ infrastructure through virtualisation.
Features for inventory and asset management.
Are you in charge of too many different devices? Not a problem! GLPI Network provides numerous advanced features for inventory and asset management. Get the full information about the state of: PCs and servers, printers, monitors, consumables and cartridges, IP phones, software, locations, switches, routers and etc.
GLPI Network gives a full report about all modifications made, localize assets by geographic area, track equipment lifecycle, – to sum up, handles the whole system.
Mobile device management plugin (Flyve MDM)
Do you have a lot of corporate mobile devices which you would like to have a total control over? GLPI Network provides you with a mobile device management plugin (via Flyve MDM). This smart plugin allows to evaluate all devices (iOS and Android based) to understand better where efficiency might be improved.
Meet Flyve MDM plugin, which combines the following functions:
Mobile devices monitoring & management
Mobile software monitoring & management
Enforcing security and corporate policies
Deployment solutions.
Need to deploy applications? GLPI Network includes a package of deployment solutions on remote computers:
teledeployment of Windows applications
teledeployment of Linux applications
teledeployment of iOS applications (via Flyve)
teledeployment of Android applications (via Flyve)
Beautiful dashboard
Need clear and straight forward dashboard? You will absolutely like GLPI Network´s beautiful dashboard (Metabase plugin). Metabase is an easy way for everyone to ask questions and learn from data. Enjoy all its benefits installing the Metabase plugin for GLPI Network: learn, check, make reports and keep an eye on the performance of your network.
Service assistance module.
Looking for Service Desk which will meet ITIL standards? The service assistance module of GLPI Network meets the specified standards of ITIL v2, the most widely accepted best practice framework for service management software. Combines categorization, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels and the implementation of automatic workflows based on business policies.
Configure and use antivirus.
Last, but not least is a security question. With GLPI Network you can configure and use antivirus to protect your network. Armadito for GLPI provides a central management console for computers´ antivirus in your IT infrastructure. It could be used to manage various kind of antiviruses like Armadito, Kaspersky and ESET Nod32. With the addition of Fusioninventory project on your central GLPI, you can also check the deployment of antivirus updates.
As you can see, GLPI Network is a complex ITSM software that meets the specific needs of your company. Check the prices for subscription here: https://glpi-project.org/subscriptions/
City of Košice: digital transformation. City of Košice embarked on an ambitious IT infrastructure transformation program, including the Service Desk project, to centralize and standardize IT operations based on ITIL best practices. This project aimed to integrate...
On Thursday, June 1, 2023, all Teclib’ employees gathered for the half-yearly corporate event.
Our colleagues have traveled from different parts of France and Europe to come and spend time talking about current and future projects.
The Teclib’ Day brings us together and strengthens our bonds, making us a tightly-knit team.
The agenda of the Teclib’ Day:
The day begins at 9 a.m. with a breakfast to welcome everyone and provide an opportunity for casual conversation before the presentations commence.
Each Business Unit of the company presents its strategies, developments, objectives, and future visions.
The session kicks off with Pascal Aubry (CEO) taking the lead.
Buy The Way: https://www.buy-the-way.com/ : Chloé Robin presented the agency’s latest updates, including the acquisition of new clients, the evolution of turnover, projections for the current and upcoming years, and their goals.
Franck Pâtissier presented their visions and expectations, expressing their commitment to further contribute to the success of the Odoo project. They also discussed their prospects for the end of 2023.
Edition : GLPI takes great pride in celebrating its 20th anniversary and extends heartfelt gratitude to all the contributors and the entire community who follow, support, and utilize our tool.
François Legastelois, the edition director, is keen to emphasize the total involvement of his team, including R&D, core-team, the Cloud team, Administrative, Marketing, Professional Services, our sales representatives, and Legal.
We would like to highlight the remarkable achievement of our work-study developer, Marie Bressy, who has created a plugin that seamlessly integrates Centreon and GLPI. This integration allows users to access key data of their monitored machines in Centreon, directly within the GLPI interface. Through a new tab available on the respective computers, users can view not only general host information but also the services installed on it.
During the presentation, our trainees on the development team were recognized for their significant contributions to the advancement of GLPI.
For instance, Samuel developed a Cloud Inventory plugin. This plugin retrieves information from machines hosted by various Cloud providers and effectively inventories them. Samuel achieved this by utilizing the APIs provided by different providers such as OVHcloud, AWS, Scaleway, Azure, Google, and more. Using this data, the plugin creates or updates machine records within the inventory. Additionally, the plugin functions as a GLPI agent, providing supplementary information on machine backups and backup details. It runs automatically once a day, but can also be executed manually.
Teclib’ not only trains its interns but also seeks to retain them through work-study programs. We are always on the lookout for fresh talent! Please, contact us if you wish to work with us: jobs@teclib.com
GLPI highlights in 2022/2023:
The release of version 10 (UI/native inventory), click here
Following the presentations, it was time to enjoy a delightful lunch at the Domaine du Tronchay, basking under the beautiful June sun.
After that there were formed cross-functional working groups, bringing together teams from different sectors to brainstorm and propose areas for improvement across various domains, as well as generate fresh ideas.
To conclude the day, we indulged in apero accompanied by live music. The evening continued with a BBQ and party!
Thank you all for coming to share this Teclib’ Day 2023, we look forward to seeing you next time!
GLPI Documentation On this page you can find all GLPI documentation GLPI Administrator Install & Update Command line tools Timezones Advanced configuration Website GLPI User First Steps with GLPI Overview of all modules Configuration & Administration Plugins...
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