An average person spends about 28% of their workweek managing emails. That’s nearly a full day each week lost in the chaos of inboxes and try to reach the so-called “inbox zero”. While email is a powerful communication tool, relying on in for managing tickets (IT, HR, Facilities or any other support department) may lead to significant challenges.
Effective ticket management is crucial for maintaining operational efficiency and improving client satisfaction. However, many organizations still rely on email to manage their tickets, which can lead to a big number of issues on daily-routine.
The chaos of email management
Managing IT tickets via email may seem convenient at first, but it often results in chaos. Multiple threads, lost messages, unclear priorities, forgotten information, and even unwanted spam messages, lead support teams to overwhelming routines. According to industry studies, over 60% of SLA violations can be traced back to poor handling of tickets, now imagine if this information is fragmented.
Common problems with E-mail based ticket management
Lost requests
Miscommunication
Delayed Responses
Transitioning to an ITSM Tool like GLPI you can transform how your organization manages service requests. Here’s how:
Centralized Communication with followups and tasks available to all members of departments
Improved Tracking with all actions related to a ticket in just one tool
Enhanced Collaboration using GLPI as your unique point of contact
Managing IT tickets via email seems like a simple and effective approach, and it works for a variety of organizations for some time and with a limited number of agents and daily service requests. The question is: Is it worthy the risk, stress and complexity of handling with the downsides of this practice while having better ways to do so?
By transitioning to GLPI, you can integrate your ticket management process, improve your team’s communication, and finally enhance customer satisfaction.
Don’t let the chaos be the rule and hold your team back. Embrace a more efficient way to manage your tickets.
Congratulations! We are happy to announce our new Silver GLPI Network partner in Poland: DNR Group
Specialists in IT support, server administration, and cybersecurity. They will provide you with their knowledge, experience, dedicated solutions, and full support. They will help your company streamline processes within your IT infrastructure, ensure data security, and optimize operations while helping to reduce costs. DNR Group is a family-owned company; they know how to listen and respond to the needs of others. They treat their clients as partners because trust is key. Let them get to know your business, and they will propose the best and most optimal solutions.
The DNR Group team is a leader in responsiveness. For years, they have been using and enhancing GLPI for their own needs, creating solutions that not only allow for quick responses to reported issues but also enable agile management of the entire IT environment!
They provide professional IT infrastructure monitoring and a dedicated center for data security management. Their solutions allow you to anticipate, prevent, and solve internal and external problems! Your infrastructure will be not only more secure, efficient, and effective but also optimally utilized!
As specialists with many years of experience, they offer IT consulting services, a range of employee training, solutions for remote work, as well as installation work during network modernization. Their service range is vast, as is their pool of satisfied clients. The solutions they offer ensure the highest level of security, high availability, and maximum efficiency.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Congratulations ! We are happy to announce our new Silver GLPI Network partner in Mexico: Innovación Móvil
Company founded in April 2016, Innovación Movil en Tecnologías de la Información SA de CV, has managed to generate an offer of business services and solutions with a single focus: Solve the needs for the transformation of companies by integrating technologies. It has a extensive inventory of business partners in various key sectors and diverse business models, which is why it can address problems from MSME companies to large corporations, business groups and government organizations thanks to the fact that it has professionals with extensive experience in key areas such as:
Business process consulting,
Information Security and Cybersecurity.
Automation and control systems.
Technical assistance, support and technological maintenance.
Implementation of highly complex solutions.
Design and architecture of enterprise technological solutions.
Web/mobile application development factory.
On-premise infrastructure services / Cloud of computing, data and communications units.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
We would like to announce a new plugin — Centreon— available to all GLPI Network Cloud customers and for everyone with a marketplace registered (free tiers) !
The plugin use the Centreon API to retrieve informations about hosts and display them in corresponding computers (matching the name).
The tab shows services informations with their statuses, and a timeline of events.
You can also send a few actions to the distant server like:
Force a refresh
Set a downtime
Acknowledge an alert
This is the first version of the plugin and we will continue to work on it and deliver more features (metrics, widgets for our dashboards, listing of all services, etc) soon.
Teclib’ continues on expansion strategy in Brazil thanks to 2 partnerships with companies known for their IT expertise experience and excellent reputation. We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool –your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.
Teclib is very happy to announce new companies, which have joined our partnership network:
GOLD level
ORIONTECH
“Oriontech is specialized in IT Service Management, Monitoring Systems and Analytics Tools. We have many experience in Consulting Services, System Integrations and Professional Services and use best practices to help organizations of any size improve their service management and service delivery capabilities by aligning, process, people and technology. Our services include IT and business processes design, implementation, support and training. We are passionate about making our customer’s project successful”.
“We are a Brazilian company, founded in 2001 in the capital of the state of Pernambuco, Recife.
Shaped with a goal of developing products, specialized in processes and services in the area of Information Technology (IT), supporting companies of various sectors, including other IT companies, to achieve their strategic objectives and to improve their business by using their structure and investments more efficiently”.
We are proud of our large partnership network and always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: sales@teclib.com.
Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: sales@teclib.com.
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