We met with Alejandro Rodríguez Girbés, who leads the IT department of the company Neocos Laboratorios, located in Valencia, Spain.
The company manufactures hair dyes and hair care products for companies such as Mercadona. In this interview you will discover what GLPI tools Alejandro uses in his day to day life and how he improves his work and that of his team.
Interview:
– Hi Alejandro, thank you very much for joining us today. Please could you tell us your name and position
– My name is Alejandro Rodriguez, I work in Neocos Laboratorios as IT responsible for the IT of the company. We are dedicated to make hair dyes for Mercadona, I have more than 100 users, about 150.
-How did you hear about GLPI? What was the first version you tried?
– I have been using GLPI for maybe 5 years now. We implemented it in the company and it is a tool that being free is very easy to introduce to management and learn how to use it and then as soon as the users see how easy it is to put tickets it is very easy to implement in the company.
– How did you find out about GLPI?
I don’t remember how I found out about it. I think I was searching the internet looking for tools that would allow me to implement ITIL standards and one day I came across GLPI and since that day I have implemented it in this and other companies I have been in.
-What version are you currently using? – I am currently starting to use the latest version 10.0.3 since the last two weeks. And my idea, is, once I finish implementing it well, to go to the Cloud version for convenience.
– What GLPI functions do you use? Helpdesk, Asset Management, Problem Management, Change Management, Financial Management, Reporting, User Management, Knowledge Base, etc.? – I have always used it for inventorying all my IT equipment and for ticketing but then the ticketing part also has associated internal management of recurring cases and so on and in this version 10, which is already integrated the issue of inventorying more comfortable, in fact the documentation I found it right away and I inventoried all my part. Now with this version 10 I am also inventorying the terminals that before I did not do it and now it is very simple and I am even with the management of contracts, budgets and projects. I think I use everything or almost everything! It is very comfortable for me!
– Do you use any GLPI network plugins? If yes, which ones? – Not at the moment. I did install the IPs plugin and so on, but I didn’t have time.
– How does GLPI help you in your work? What were your requirements for the software and what business/IT problems were you willing to solve with GLPI? – Starting with ticketing, it is very convenient for me to keep a record of the day to day quantified in numbers, then, it is very useful to keep the inventory of all the park I have, in that sense it is very comfortable because I can draw statistics and then take action based on that, and keep a budget item for the issue of hardware, software. Likewise, it is easier to keep a record of each year’s investment than to look at it folder by folder.
– What is the best feature of GLPI for you? – Of the whole package, the best is the inventory, having integrated it natively into the tool. For me it has been a very attractive solution.
– Can you give an overall assessment of GLPI (summarize your experience with GLPI)? – The ease of implementation and the ease of starting to use it. If I have a need, I just look where it is and that’s it. For example, with the issue of recording internal invoicing, it is very convenient for me, the issue of getting a report on the age of the hardware, it is very easy to work with the tool.
– Great, very good. Thank you very much for all your answers, very clear.
We are happy to announce our new silver partner in the Dominican Republic – HarPer Srl.
HarPer Srl is an IT company primarily engaged in providing cybersecurity technological solutions to their customers.
They provide support of businesses throughout their life cycles from installment of new infrastructure, development of new systems, secure their data or even their physical locations. Also, they provide guidance or recommendations for business continuity.
Among many solutions, HarPer Srl offers:
Pentesting, hardening access control, vulnerability Assessment, implementation of information security improvements.
Implementation and troubleshooting of networks and infrastructure.
Development of desktop, web and mobile applications.
IT, network and security trainings|Project Management, Agile (Scrum, Kanban, etc.).
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
We are happy to announce our new silver partner in Costa Rica – ANC Technology Services S.A (Amvix).
ANC Technology Services S.A (Amvix) is a company with more than 14 years of experience in the market. They are specialized in OpenSource technologies for the implementation of network, security, Internet and CRM solutions.
They provide support in preventive management, consulting and infrastructure scaling. They approach the business opportunities offered by new computing technologies.
Among many solutions, ANC Technology Services S.A (Amvix) offers:
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
In a few weeks we will launch the first beta version of GLPI 10. We are working on the last technical elements and preparing the release of compatible plugins on the Marketplace.
One of the biggest news of this version is a major overhaul of the interface and the user experience. The latest redesign since version 0.90 was done in October 2015.
The integration of these standard libraries will make it easier to develop new interfaces and above all brings a “responsive” display mode that is easier to maintain.
Here are some screenshots to give you an overview of the upcoming changes.
Beyond the change in design, we are making a number of user experience improvements, here is the list of key points:
Vertical menu
As you have noticed on the previous screenshots, GLPI now offers by default a layout with a vertical menu. It is still possible to switch to a layout similar to previous versions (named Horizontal) in user settings.
In the new layout it is possible to collapse the menu to have a compact display.
Button “Go to…”
Available since version 9.2 the “Go to” feature which allows a quick search of a menu is now highlighted and can be discovered on top of the menu.
The park equipment now has a panel on their right side where you can click on the images attached.
“Saved search” panel
The “saved search” panel now integrated into GLPI design. You can set it floating, or pinned to pages (to be kept permanently (even after browsing)).
Pinning is done page by page, e.g. a panel pinned to “tickets” will not be pinned to computers.
Note that now you can find it in the first tab, the saved searches corresponding to the type of object: list of tickets will be displayed according to priority of saved searches.
Second tab lists all other searches concerning other types of objects.
As the panel is now contextual to the type of object presented, you can access it via an icon named “Lists” placed next to the breadcrumb trail.
Invisible search engine
It is now possible to deactivate the display of the search engine.
You can navigate in GLPI only using saved searches!
Dynamic loading of search results
The search engine display is now launched in “AJAX” mode. A loading icon is displayed when a search is launched, page changes or sorting is in process. Once new results are available, only the content is replaced and not the entire page.
Multi-sorting of results
With a “ctrl” you can add several sorting modes to the columns of your search results.
Example: sort by “Name” and by “Modification date”.
Page of park elements.
The main element form now displays a panel on the right displaying the images associated with the corresponding model. These images could be previously accessed only in the display part of data center racks, now they are available everywhere.
Redesign of ITIL objects
Display and use of ITIL objects (Tickets, Problems and Changes) are thoroughly reviewed.
Many changes were made:
The order of messages in the “timeline” now goes from the oldest to the most recent, starting from top to bottom, following a usual reading order. New answer now placed below the last one.
A side panel contains the additional information of tickets (dates, priority matrix, actors, etc.). This panel can be temporarily enlarged. We also group by these changes the main tabs and “timeline” within the same view.
Documents added to the timeline are now displayed below the parent object (tracker, task) in a contextual way for easier reading.
Each of the types of actors (requesters, observer and assigned) are now displayed in a single field. Previously, several clicks were required to select a group or a user and then choose the final actor. It is now a single drop-down list unifying all possible objects (differentiating them with an icon) and providing autocompletion.
A button at the bottom of the main view allows you to switch to a “TODO list” view displaying the tasks and validation requests in an interactive vertical list, allowing you to follow the progress of a ticket (or another ITIL object)
New colors
With the arrival of new libraries tabler and Bootstrap 5, it is now much easier to create and modify GLPI palletes.
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