We are happy to announce our new silver partner in the Mexico – C&A Systems.
C&A Systems is an innovative, avant-garde and proudly Mexican company, in the IT sector and digital development.
They are characterized for having extensive experience in the development of technological services for the public and private market, backed by more than 17 years of experience and international quality standards such as ISO 27001 and ISO 20000.
They firmly believe in technological evolution, and are a company committed to offering high quality solutions for any market need.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support,
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
We met with José Melendez, an infrastructure specialist at Laboratorios La Santé, a company located in Venezuela. The La Santé Business Unit produces and markets generic prescription and over-the-counter medicines.
They currently have more than 30 international bioequivalence and pharmaceutical equivalence studies that support the effectiveness and safety of their medicines. In this interview you will discover what GLPI tools José uses in his day-to-day life and how he improves his work and that of his team.
Following the last releases of 10.0.4 and 9.5.10, an annoying issue has been detected in one of the security fixes provided. The user is logged out when he tries to switch to another entity.
So, we release new versions to address the bug, you can download them on github:
We met with Alejandro Rodríguez Girbés, who leads the IT department of the company Neocos Laboratorios, located in Valencia, Spain.
The company manufactures hair dyes and hair care products for companies such as Mercadona. In this interview you will discover what GLPI tools Alejandro uses in his day to day life and how he improves his work and that of his team.
Interview:
– Hi Alejandro, thank you very much for joining us today. Please could you tell us your name and position
– My name is Alejandro Rodriguez, I work in Neocos Laboratorios as IT responsible for the IT of the company. We are dedicated to make hair dyes for Mercadona, I have more than 100 users, about 150.
-How did you hear about GLPI? What was the first version you tried?
– I have been using GLPI for maybe 5 years now. We implemented it in the company and it is a tool that being free is very easy to introduce to management and learn how to use it and then as soon as the users see how easy it is to put tickets it is very easy to implement in the company.
– How did you find out about GLPI?
I don’t remember how I found out about it. I think I was searching the internet looking for tools that would allow me to implement ITIL standards and one day I came across GLPI and since that day I have implemented it in this and other companies I have been in.
-What version are you currently using? – I am currently starting to use the latest version 10.0.3 since the last two weeks. And my idea, is, once I finish implementing it well, to go to the Cloud version for convenience.
– What GLPI functions do you use? Helpdesk, Asset Management, Problem Management, Change Management, Financial Management, Reporting, User Management, Knowledge Base, etc.? – I have always used it for inventorying all my IT equipment and for ticketing but then the ticketing part also has associated internal management of recurring cases and so on and in this version 10, which is already integrated the issue of inventorying more comfortable, in fact the documentation I found it right away and I inventoried all my part. Now with this version 10 I am also inventorying the terminals that before I did not do it and now it is very simple and I am even with the management of contracts, budgets and projects. I think I use everything or almost everything! It is very comfortable for me!
– Do you use any GLPI network plugins? If yes, which ones? – Not at the moment. I did install the IPs plugin and so on, but I didn’t have time.
– How does GLPI help you in your work? What were your requirements for the software and what business/IT problems were you willing to solve with GLPI? – Starting with ticketing, it is very convenient for me to keep a record of the day to day quantified in numbers, then, it is very useful to keep the inventory of all the park I have, in that sense it is very comfortable because I can draw statistics and then take action based on that, and keep a budget item for the issue of hardware, software. Likewise, it is easier to keep a record of each year’s investment than to look at it folder by folder.
– What is the best feature of GLPI for you? – Of the whole package, the best is the inventory, having integrated it natively into the tool. For me it has been a very attractive solution.
– Can you give an overall assessment of GLPI (summarize your experience with GLPI)? – The ease of implementation and the ease of starting to use it. If I have a need, I just look where it is and that’s it. For example, with the issue of recording internal invoicing, it is very convenient for me, the issue of getting a report on the age of the hardware, it is very easy to work with the tool.
– Great, very good. Thank you very much for all your answers, very clear.
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