New Silver Partner: HATOMI

We are happy to announce our new silver partner in Poland – Hatomi.

Hatomi specializes in providing IT solutions tailored to the client’s needs. We use proprietary, opensource as well as commercial software. Our clients are large organizations both in Poland and abroad.

They implement projects based on three key teams:
• NMS / OSS
• Software House
• DevOps

This allows the solution to be adjusted to the individual needs of the client. Even in the case of commercial products, they are able to expand their functionalities, thanks to experienced programmers who gained knowledge in the field of OSS systems and network technologies as part of the projects implemented by Hatomi.

Their experts have years of experience in designing, implementing, operating and servicing ICT systems in Poland and abroad, confirmed by numerous technological certificates.

Among many solutions, Hatomi offers:


• Monitoring of infrastructure and services
• Availability and performance monitoring of applications and databases
• HelpDesk, CMDB, IT Service Desk / Management systems
• SIEM solutions
• High availability clusters
• Implementation of solutions with a strong recommendation for Open Source software
• Support for implemented solutions also in the 24×7 mode

Websitehttps://www.hatomi.pl/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

GLPI Agent 1.4 has been released

GLPI Agent 1.4 has been released.

You’re encouraged to upgrade your GLPI agents or migrate if you’re still using FusionInventory agents.

You can download it on the GLPI Agent github project:

This release includes few fixes and enhancements.

The most important one fixes a regression introduced in GLPI-Agent v1.3 which prevents windows or macosx agents to communicate with HTTPS GLPI server using a publicly signed SSL certificate.

For the other ones:

  • new ssl-fingerprint option feature now also works on CentOS7,
  • on SSL communication error, the agent will report a more explicit reason,
  • we added support for linux systemd-nspawn container inventory,
  • we added a new Acer monitor model support: B226WL,
  • we fixed the support of non-standard port for ssh remote inventory,
  • the MacOSX packages have been upgraded to use OpenSSL 3.0.4,
  • the linux perl installer now support installation on Oracle Linux 8.

As always, you can check the more detailed changelog at:

GLPI won prize at “Best project awards” by OW2 in the category “Market”

We are happy to announce that, on June 29th, GLPI won at the ceremony “Best project awards” organised by OW2 the prize in the category “Market”.

We are proud to share the honour with our users, customers, partners and everyone who supported and contributed to GLPI all these years! 

CEO Pascal Aubry received the prize and on behalf of Teclib’ expressed the gratitude towards our amazing international GLPI community. 

Yesterday, on June 30th, Teclib’ team (Polina Marishicheva and Loïc Le Fur) had the opportunity to present GLPI Network Cloud during the conference. 

GLPI Network Cloud was launched in 2019, and nowadays, we have it deployed all over the world. The main goal was to decrease the implementation phase and give a simple solution to the companies without enough IT resources but in need of service management software. Today GLPI Network Cloud (as well as GLPI on-premise) is available in 47 languages (thanks to the contributions on Transifex) and used in 186 countries

Thank you very much to OW2 that invited us to be part of the 15th anniversary and the conference in order to keep the opportunity to meet physically this year at this warm event in Paris.

Pascal Aubry at OW2 15 Year Anniversary event receiving the award for GLPI in “Market” category: “We will continue to develop  open source software”

New GLPI version 10.0.2

A new GLPI version is available.

This release fixes several critical security issues that has been recently discovered. Update is strongly recommended!

You can download the GLPI 10.0.2 archive on GitHub.
Exceptionally, as we have a critical security issue on an unauthenticated page, we also release a GLPI 9.5.8 archive.

You’ll find below the list of security issues fixed in this bugfixes version:

  • Unauthenticated SQL injection on login page (CVE-2022-31061)
  • SQL injection on actor part in assistance forms (CVE-2022-31056)
  • Unauthenticated Sensitive Data Exposure on Refused Inventory Files (CVE-2022-31068)

Also, here is a short list of important bugfixes done in this version:

  • FIX adding actors to ITIL Objects (#11796, #11957)
  • FIX unwanted “promote to ticket” feature on self-service interface (#11834)
  • FIX native inventory do not inject switch information (#11864)
  • FIX entity for software creation (#11887, #11837)
  • FEAT permits global lock on entity (#11853)

The full changelog is available for more details.

We would like to thank all people who contributed to this new version and all those who contributes regularly to the GLPI project!

Regards.

New Silver Partner: AVS Telecom

We are happy to announce our new silver partner in Cameroon – AVS Telecom.

A.V.S Telecom SARL Telecom is a company specialized in the field of Information and Communication Technologies offering to all of its customers a wide range of ICT solutions including various collaborative services such as telephony over IP and videoconferencing, security services such as video surveillance and network security.

A.V.S Telecom SARL’s mission is to offer its SME/SMI customers a wide range of innovative, reliable and complete IT services for its IT equipment. These services, adapted to SMEs/SMIs, are usually offered to large companies. They therefore make it possible to develop, at a lower cost, secure computer network infrastructures helping them to optimize their performance at all levels.

They offer in the following services:

  • Audit services,
  • Consulting services,
  • Development Services,
  • Planning Services,
  • Server integration,
  • Software integration,
  • Integration of virtual servers,
  • Integration of computer equipment,
  • Assistance,
  • Optimization,
  • Management.

Websitehttp://www.avssarl.com/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/