We are happy to announce our longterm partner in Spain – TICGAL has become a GOLD level!
TICGAL is a company built around GLPI. In our short history, they have helped more than 200 clients set up the standard solution or reshape GLPI to fit their needs by integrating standard and custom-tailored solutions.
Beyond the ITSM & ITAM native GLPI capabilities, TICGAL has transformed it into a CMMS or an ESM. They also edit a successful multiplatform mobile solution with geolocation capabilities.
Among many solutions, TICGAL offers:
GLPI Support: consulting, installation, migrations, development, integrations and hosting;
GLPI Developments: Plugins and extensions;
GApp: a GLPI App, a project born from the need to provide an easy mobile access to GLPI, specially for end users, a.k.a. self-service.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
We met with Javier Ripoll, who is part of the IT team at the Instituto de Investigación Sanitaria La Fe, in Valencia, Spain. The Instituto de Investigación Sanitaria La Fe is a non-profit organization whose purpose is to encourage, promote and favor biomedical research of excellence within the institute in Valencia.
In this interview you will discover which GLPI tools Javier uses in his day-to-day life and how he improves his work and that of the Institute:
If you want to share your experience using GLPI, we encourage you to complete the form:
We are happy to announce our new Silver partner in Brazil – i9atech.
i9aTech Tecnologia e Comunicação is an intelligent management consulting company, specialized in information and communication technology, at strategic, tactical and operational levels.
It was born in 2017, under a marketing need that excels in simplicity, innovation, low cost and a more personalized relationship with the customer.
Attentive to the demands of small, medium and large private companies and with the performance of highly qualified employees, i9aTech helps its clients to reach advanced levels of organization and planning with a proactive concept.
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
Having an a direct access to the Teclib´s tech expertise;
Get special discounts;
Access official support;
Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
This version is compatible with GLPI 9.5.5 or later only. Users of GLPI 10 must use Formcreator 2.13 or later. Support of GLPI 9.5.4 and earlier has been dropped, see notes of version 2.11.3 to know the reason.
⚠️ Version 2.12.6 had missing files for LDAP questions. This release address this problem.
Help / Contribution needed
Locales updates: Some languages don’t have maintainer, or are late (many untranslated content). Please contribute on Transifex.
A database sanity check is done before running the upgrade. If the tables of the plugin have a difference with the expected schema the upgrade will fail with a message similar to the following:
The database schema is not consistent with the installed Formcreator 2.13.0.
To see the logs enable the plugin and run the command bin/console glpi:database:check_schema_integrity -p formcreator
It is required to fix the database, using the diff produced by the CLI command given in the message. Once done, try again to upgrade.
ℹ️ If you know what you are doing you may bypass the sanity check from CLI with the following command.
Possible encoding problems in tickets created in GLPI 9.5 or older
⚠️ GLPI 10.0 encodes rich text content in a different way compared to GLPI 9.5. This revealed some bugs in the plugin in previous versions and GLPI may display old tickets with HTML tags. A CLI tool is available to fix 3 types of inconsistencies. You should test the command in a testing environment or do a backup first.
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