GLPI 9.5.1 is now available on Amazon Web Services!
GLPI 9.5.1 is the latest stable version which has introduced many new features like Marketplace, Impact and Relationship management, improvement of Planning, Kanaban board for projects, new Dashboards and others.
For AWS customers we offer flexible options: if you are not a frequent GLPI user you can pay just for time you are really using the software, in other cases we advise to check annual prices: click
How to get started? Consult our step by step guide to start using GLPI on AWS: click.
Process / Flow Management & Automation organization, for all business areas. We work to automate manual tasks, standardize processes, create procedures and consolidate legacy processes.
With extensive market experience, we operate in the IT areas, on the pillars of the ITIL and Cobit frameworks and, subsequently, in the other business areas through the concept that unites Information Technology & Business Management, with a focus on optimizing results through the continuous improvement of Business Processes with a view to BPM / BPMN.
We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our new tool – your control tower for all your IT Infrastructure) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: click here.
Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email:click here.
GLPI team is happy to announce that the latest major version 9.5 is available on GLPI Network Cloud!
Our hosting service GLPI Network Cloud allows you to use the application everywhere: at any time and from any device.
Hosted on the most important web hosting providers in Europe (OVH), your data is safe and backed up every day. Upgrades of new versions are also included and available upon request from your customer´s account, as well as technical support from our team.
What is included to the Cloud offer?
* Last major GLPI 9.5 version (all modules) * 17 included Plugins * Corrective support (bugfixes) * GLPI updates included (on-demand) * Daily backups * No commitment duration * Disk : 5 Gb (extra storage cost: +50Gb = 29€ or +100Gb = 49€ / month. excl. tax.)
Available plugins – try exclusive plugins developed by Teclib:
Formcreator plugin for GLPI is a plugin which allows to create custom forms of easy access and also one or more tickets or changes when the form is filled. Today we are happy to announce the release of Formcreator plugin version 2.10.1.
Want to know more about how it works? Find the answer in our blog post.
The discovery and installation of GLPI plugins becomes simpler. You will now have a new dedicated interface to automatically download and control your plugins. The old interface is still available for those who prefers it.
A new file ../glpi/marketplace now exists in the root of the GLPI tree to accommodate plugins downloaded in this way, this folder must be placed to your WEB server.
In exchange for access to this new “marketplace”, it will be necessary to register on the dedicated site GLPI-Network; no payment or subscription to a paid offer is necessary, simply your registration in order to retrieve a registration key to enter in the dedicated tab of your general configuration.
For plugin developers, contact us to obtain the information to have your plugins published on all GLPI instances.
Impact management and relationship management
From most of the objects in the fleet, you will now have access to a new “Impact” tab allowing you to create the relations between your assets and visualize the impact of a breakdown towards critical element.
You will find this view from a ticket for the associated elements.
When building a graph for a property, you will have access to a toolbar allowing you to:
add other goods to the chart
to trace the connections
to group assets
to export the chart as PNG
go to full screen mode
to control the tree level
Dashboards
A new default tab appears on the main page to display customizable dashboards.
These dashboards can be:
shared with other users or integrated with other applications
put in full screen mode (to be displayed on a large screen, for example)
edited / added / deleted / cloned to precisely fit your reporting needs.
In addition to the central page, there is also a dashboard for the 1st level menus:
Park
Assistance
and in addition, from the general configuration, you can also activate “mini” dashboards for tickets
Follow-up templates
Just like with tasks, you can now use saved responses for your follow-up on tickets/requests/problems. The fields description, source and private information will be filled in when you pick an answer.
Templates for problems and changes
Ticket templates have been extended to problems and changes. They also contain fields:
Hidden
Pre-defined
Mandatory
Just like the ticket templates, you can assign these new templates for:
The categories
The profils
The entities
These cases are applied in increasing priority order.
Projects now welcome a new “kanban” view in order to quickly organize tasks and sub-projects by their status.
Project contributors can change a column map to change the status of the corresponding object and the project supervisor can rearrange them vertically.
A text field is available at the top of the view in order to filter the cards displayed in the columns.
A global view has also been added (accessible from the breadcrumb thread) in order to view all the cards and all projects combined.
Hooks have been added to allow plugins to add information to “maps”. The Tag plugin already uses this possibility.
Improvement of planning
The planning welcomes many new features, e.g. the latest version of the fullcalendar library (version 4.x).
A new type of event appears: “external events”, – it allows materializing appointments outside GLPI and you can decide if the planning of ticket task is suitable for time slot of technician.
These external events can be defined as “background” in order to be displayed in a fade out manner in the schedule. This can be used to visualize working hours, for example.
Via an additional plugin (for licensing reasons, see the plugin’s “readme”), a new view is added to display users and groups vertically and not overlay their events.
A full caldav server has been added to have bi-directional synchronization with your applications (thunderbird lighting, evolution, etc.). We still keep ical exports.
In addition, an export of events in csv format has been added.
It is now possible to import read-only, an external calendar in ical format.
And finally, unchecked by default, it is now possible to display unplanned tasks (tickets / problems, etc.) in order to facilitate their planning. They are displayed since their creation dates (minus their durations). .
Timezones
GLPI now supports the rule of one time zone per user.
The dates are recorded in UTC in the database and the various displays and notifications containing dates and times will be converted into the zone of the corresponding user.
The storage format of the MySQL database is now by default TIMESTAMP for new installations.
For existing ones a separate migration apart from the main update process is required in order to take the advantage of the functionality.
You must use the following command to do it:
php bin/console glpi:migration:timestamps
Note that GLPI continues to work correctly with the MySQL DATETIME format (but without the support of time zones).
“Impersonate”
For debugging or administrative purposes, it is now possible for “super-admin” (or any profile with the configuration rights) to temporarily take the ownership of another user’s account without knowing the password.
An icon is available at the top in the user´s file to perform this action:
To note:
A special banner will show permanently as long as the function is active and will allow you to exit this mode.
The history of actions taken by the administrator will appear with a special note: “user (xxx) impersonated by admin (yyy)”.
Password Security Policy
“Security” tab appears in the general configuration in order to define the security policy related to local passwords (external accounts are not affected).
The previously existing options (length, special characters, etc.) are moved to this new tab.
New fonts have been added to manage password expiration. Alerts and corresponding notifications are triggered when expirations (or their notices) expire.
Design and user experience
Some improvements for this new version of GLPI concerning the user experience:
The form headers have been revised to make the navigation icons appear more clearly in the list.
In addition, we retrieved the massive actions from the list to make them appear on these unitary objects.
Certain actions such as “Add to transfer list” were inaccessible when viewing the objects one by one.
The general menu now supports icons from the Font Awesome library for each of the entries.
They are also included in the breadcrumbs
From the same library, the generic buttons of the forms are also decorated with contextual icons.
In order to facilitate the management of components, it is now possible to highlight all or partly these assets in the Fleet menu.
Previously to access the list of instances (and not the models) of SIM cards, for example, it was necessary to follow the following steps:
Configuration menu> Components
SIM cards in the list
Icon in the breadcrumb
or to visualize them in the goods welcoming them.
Now, after configuration, they are accessible in 1 click:
It is now possible to send and respond to validation requests directly from the timeline.
It is now possible to customize the CSS of GLPI entity by entity.
Adding a “Darker” theme
Divers
The minimum requirement for PHP now changes to 7.2. Released in 2018, this version should be available easily on all current platforms, and it brings appreciable features for developers. Finally it is the oldest version still supported by the developers of the php language.
Park
Adding clusters
Display of disk encryption in computers
Adding disks and software to “phone” object
Assistance
Possibility to display the timeline images as a lightbox gallery (PhotoSwipe library)
Collector: possibility to mark a supplier follow-up in private (configuration by entity)
Adding search option “Next level of Escalation” to the list of tickets
Business rules for tickets:
Added action “Support time”> “Do not calculate”
Added “Status” criteria (to the ticket)
Added “code” field for categories
Added automatic action to wipe out closed tickets
“Timeline” improvement : view total task duration on top.
Management / Tools:
Added “Active” field on suppliers
Added management of domains and their registrations
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