GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents.

Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.

GLPI solution

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years. 

We handle Incidents and Requests with GLPI Helpdesk, warranty management keeps us updated on expiration dates, contracts are not expired without managers being noted, technical staff don’t lose due dates for not being aware of tickets, assets have their historic data of changes and communication always recorded. 

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.  

In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends and alert staff to problem areas. The same features also allow us to spot if a particular device or software is causing issues.

GLPI solution

Due to corporate requirements we have used a number of alternative and much more expensive helpdesk systems (Supportworks, ServiceNow).  None have offered the ease of use, or customisation we enjoy with GLPI (It also looks much better!).  We have always ended up using GLPI alongside the mandated system, as they have never met our management needs.  The organisation I work for manages several schools in the local area and is now looking into implementing GLPI for asset management in all schools to make up for the lack of functionality in their current paid service desk software. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

In schools, vandalism of equipment is a major issue.  The reporting features of GLPi allow us to quickly spot trends and alert staff to  problem areas.  The same features also allow us to spot if a particular device or software is causing issues. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

Efficiently manage requests from more than 1000 employees counting only with 4 IT agents.  

GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy.  

GLPI solution

From multiple locations we receive IT related requests and incidents. Before we started to use GLPI, it was impossible to manage 100 of requests/incidents weekly. 

GLPI is powerful and feature rich. It has a simple web interface. Users can be managed through LDAP. Backup and update procedure is easy. 

We were looking for a helpdesk and assets management (we manage more than 10000 assets) software.  

We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc.

GLPI solution

GLPI made possible to make automatically visible all our assets (see “Challenge”). 

We use GLPI Helpdesk to handle requests from employees, to make reservations of assets and report problems with office equipment. 

“Great tool, very useful and friendly”, – Manel Bascuñana – IT manager. 

Top priority was to find a tool to manage user requests/incidents (helpdesk), orders and asset inventory. 

GLPI solution

As a medium-sized company we use GLPI as Helpdesk to handle requests from our users, alongside with  IT assets, software, license and order management features. 

“Great tool, very useful and friendly”, – Manel Bascuñana – IT manager.  

Intuitive customer-oriented service portal with extremely robust enterprise ITIL features 

We needed a simple and intuitive service portal for our clients that was capable of managing multiple clients, SSO and full separation of data, but with excellent features and extensibility. 

GLPI solution

We use GLPI as Incidents, changes and service portal. 

So far our experience is fantastic – both the software itself and the services to manage it from GLPI partner – as a former openview, patrol and ServiceNOW customer I appreciated the speed and low TCO of the service without compromising on essential features.