by Polina Marishicheva | Feb 8, 2019 | Annonce, Blog, Non classé
La nouvelle version 9.4 de GLPI est sortie!
Merci à tous les utilisateurs qui ont téléchargé et testé les versions candidates, nous ont aidés à trouver des bogues, à résoudre des problèmes. Ensemble, nous créons un meilleur logiciel pour gérer facilement l’infrastructure informatique.
Regardons les principales fonctionnalités de GLPI 9.4:
Moteur de recherche : critères imbriqués.
Le moteur de recherche disponible dans toutes les listes d’objets permet maintenant de construire des requêtes bien plus complexes.
Un nouveau bouton ‘Groupe’ est disponible pour séparer un ensemble de critères des autres. Vous pouvez définir un opérateur différent pour le groupe entier.
La requête résultante sera entourée par des parenthèses.
Nous avons aussi ajouté quelques changements mineurs à cette partie :
- Un nouveau type de recherche: “ne contient pas”.
- Les changements peuvent maintenant être filtré par des critères globaux.
- L’interface du formulaire a été revue pour rendre les différentes actions plus claires.
Notez que vos anciennes recherches sauvegardées (Marques-pages) sont toujours compatible avec le nouveau moteur de recherche.
Base de connaissance et FAQ : revue de l’expérience utilisateur.
L’onglet Parcourir dans la base de connaissance a été refait.
Un arbre est maintenant affiché pour les catégories et chacune affiche une bulle contenant le nombre d’articles associés à la catégorie.
“Timeline” pour les changements et les problèmes.
Grâce à Curtis Conard, Vous pouvez ajouter des suivis aux changements et problèmes ITIL et ces objets disposent maintenant de l’onglet “Timeline” regroupant leurs suivis, tâches, documents et solutions.
“Split” des suivis et “Merge” des tickets.
Grâce à Curtis Conard, les ticket possèdent maintenant 2 nouvelles actions :
- “Split” un suivi : création d’un nouveau ticket copiant le suivi (un lien est conservé dans l’ancien ticket).
- “Merge” un ticket comme nouveau suivi d’un autre ticket avec une option d’actions massives.
Moteur de règles pour les éléments du parc.
Dans cette version, nous fournissons un nouveau moteur de règles pour mettre à jour automatiquement certains champs quand un élément du parc est créé ou mis à jour. Par exemple, vous pouvez assigner un technicien spécifique à un ordinateur quand celui-ci devient affecté à une entité.
Outils en ligne de commande centralisés.
Le dossier scripts fourni dans les archives GLPI contenait beaucoup de fichiers éparpillés. Dans cette version, nous avons commencé une console (affichable par la commande php bin/console, voir la documentation) centralisant les anciens scripts. Tous les anciens scripts n’ont pas encore été migré mais nous y travaillerons pas à pas dans les futures versions.
Divers.
- Verrouillage de l’onglet Personnalisation des utilisateurs.
- Nouvelle action possible dans les règles métiers pour les tickets ciblant le champ nom complet (précédemment seulement le nom court des catégories était disponible).
- Nouveau type de composant pour les éléments du parc : Modem.
- Support de l’authentification CAS 3.
- L’option d’activation du texte enrichi pour les tickets a été supprimée (GLPI est maintenant avec le texte riche directement activé).
- Un nouveau champ dans le formulaire des utilisateur : responsable (vous pouvez le synchronisez avec un serveur ldap).
Sous le capot.
Nous travaillons dur pour rendre GLPI plus stable et fiable.
Voici une liste de sujets sur lesquels nous avons avancés dans cette version :
- Couverture de code pour les test unitaires , depuis la version 9.2 et l’addition des tests unitaires, nous avons progressé sur la couverture de tout le code source.
- Itérateur SQL, un vieux sujet, le “framework” de GLPI fournit une classe d’abstraction pour la génération des requêtes SQL. Nous avons remplacés un nombre très conséquent de requêtes MySQL directes récemment. Le but final est de permettre l’utilisation d’autres moteur SQL (comme Postgres). Ce n’est pas encore possible, mais nous avançons sur cette tâche.
- SCSS devient maintenant le format de référence pour les feuilles de styles. Nous avons un compilateur automatique pour les développeurs et aussi pour les plugins.
- Les session dans le cache, comme annoncé en 9.3, nous stockons de plus en plus de chose dans le cache pour vous fournir un Outil ITSM performant.
Télécharger: sur GitHub
by Polina Marishicheva | Feb 8, 2019 | Announcements, Unclassified
Thanks all users who has downloaded and tested release candidates, helped us to find bugs, fix issues. Together we are creating better software to manage IT infrastructure easily.
Let´s have a look at the main features of GLPI 9.4:
Search engine: nested criteria.
The search engine available in all lists of items now allows to construct much complex queries.
A new group button is available to separate a set of criteria from other ones. You can set a different operator for the entire group.
The resulting query will be surrounded by parenthesis.
We also added some minor changes to this part:
- A new type of search: notcontains.
- Changes can now be filtered with global rules.
- Review of the interface to make different actions clearer.
Note that your old saved searches (bookmarks) are still compatible with the new engine.
UX : Knowbase and FAQ.
The Browse tab in the knowbase have been revamped.
A tree is now displayed for the categories and each shows a badge counting the number of articles associated to the category.
Timeline for Changes and Problems.
Thanks to Curtis Conard, you can add followups to ITIL changes and problems and these object now have a timeline tab to regroup their followups, tasks, documents and solutions.
Followups split and Tickets merge.
Thanks to Curtis Conard, tickets now have 2 new actions:
- Split a followup: create a new ticket copying a followup (a link is kept in the old ticket)
- Merge a ticket as a new followup in an existing ticket with massive actions option.
Assets rules engine.
In this release, we provide a new rules engine to automatically update some fields when an asset is created or updated.
For example, you can assign a specific technician when a computer become a part of an entity.
Centralized command line tool.
The scripts folder provided in GLPI archives had a lot of scattered files. With this release, we started a console (available by the php bin/console command, see documentation)
centralizing old scripts. Not all scripts have been migrated but we will do the work step by step in futures releases.
Misc.
- Lock of user personalization tab.
- New action in business rules for tickets targeting the completename field (before, you can only target the short name of categories).
- New device type for assets: Modem.
- CAS 3 authentication support.
- Rich text option deleted (GLPI is now only in rich text in ITIL objects).
- A new field in user form: responsible (you can sync it with ldap server).
Under the hood.
We are working hard to have GLPI more stable and reliable.
Here is list of topics we did in this release :
- Code coverage for unit testing, since 9.2 with the addition of unit tests, we progress on the coverage of all source code.
- SQL Iterator, an old topic, GLPI framework provides a class to abstract SQL query generation. We replaced a lot of raw MySQL queries recently. The final goal is to permit the usage of others SQL engines (like Postgres). It’s not here actually, but we are on the road to do it.
- SCSS is now the official GLPI format for stylesheets. We have an automatic compiler for developers (use it, it’s css with superpowers) and also for plugins.
- Session as cache, like we did on 9.3, we store more and more in cache to provide you a speedy ITSM tool.
Download: on GitHub.
by Polina Marishicheva | Feb 8, 2019 | Blog, News
IT assets management is one of the major problems every big company faces nowadays. How do they solve it?
First, let´s clarify the term “asset management”. IT assets are electronic devices (printers, mobile phones, computers, laptops, etc.) company using for work. For stable work flow all these devices have to be maintained in “ready-to-use” condition, so that means that IT manager has to check warranty, system status, connection, etc. of each of them.
For small companies with limited number of devices it is possible to check them manually, but when we talk about companies with large IT infrastructure which includes dozens of devices (sometimes in different cities or even countries), manual approach is impossible.
In this case big companies often use ITSM software, which helps them to track and maintain all assets regardless of their geographical location. GLPI ITSM software provides numerous advanced features for inventory and asset management.
Main features of GLPI ITSM software which help you with asset management:
- Asset inventory: computers, screens, printers, network equipments, devices and phones
- Detailed view of assets with their connections and network ports
- Complete history of modifications for each asset
- Operating system management (name, version, edition, kernel, license, etc)
- Inventory and management of installed software
- Management of internal components
- Asset lifecycle management (from stock to withdraw)
- Virtualization (host to vm relation, operating system, software)
- Network discovery and local inventory using FusionInventory or OCS Inventory plugins
So, who is managing more than 1.000 IT assets with GLPI?
Let’s have a look at GLPI Telemetry – resource we have created to collect the data on voluntary basis.
1.PROMA Group (http://www.promagroup.com/)
Proma is a multinational group in designing and manufacturing of metal body subassemblies, chassis systems, seat frames and operating modules of automotive vehicles.
“’We implemented the GLPI solution starting with the operation in Brazil and extending the other units of the Proma Group. With the solution’s fast location capabilities, the language barrier where we own industrial plants was not a problem. The tool assists us in an essential way in the decision making, control of the computational park and in meeting the requests of the corporation”.
Number of assets managed with GLPI: 1.700
2. University Paris Nanterre (https://www.parisnanterre.fr/)
From its very creation in the 1960s, University Paris Nanterre has dedicated itself to being a new type of institution of higher education.
Number of assets managed with GLPI: 2.200
3. The Telecommunications Company of Cuba S.A. (http://www.etecsa.cu/ )
Telecommunications Company of Cuba SA has a mission of “Providing telecommunications services that meet the needs of customers and the population”.
Number of assets managed with GLPI: 60000
4. Auchan (https://www.auchan.pl/pl )
International retail group and multinational corporation headquartered in Croix, France. It is one of the world’s principal distribution groups (337,900 employees) with a presence in France and 15 countries. Currently GLPI is used by Auchan in Poland. What do they think about GLPI? “Awesome!”.
Number of assets managed with GLPI: 6500
5. College Montmorency (https://www.cmontmorency.qc.ca/ )
Montmorency College is located in Canada and offers a wide range of pre-university and technical training programs.
Number of assets managed with GLPI: 3.000
As you can see, company above successfully using GLPI to manage more than thousand IT assets of their companies. If you want to join them, you can download the latest GLPI version here: https://glpi-project.org/download/
We have a special subscriptions created to boost your GLPI experience: https://glpi-project.org/subscriptions/
by Polina Marishicheva | Feb 1, 2019 | Blog, News
We are excited to announce that GLPI ITSM software is now available on Amazon Web Services!
AWS Marketplace is a digital catalog with thousands of software listings (and GLPI is among them!) from independent software vendors that make it easy to find, test, buy, and deploy software that runs on AWS.
To start using GLPI ITSM software on the AWS, follow our step be step guide on how to create your AWS account and launch the instance: https://services.glpi-network.com/documentation/1483/file/GLPI_Network_AWS_EC2_usage_instruction.md
What are the advantages of this platform? First of all, you do not need set-up anything – on AWS GLPI is already configured and ready to be used. Second, if you are not a frequent user for sure you will like the option to pay only for the time you are actually using GLPI (pay per hour).
In other cases we advise to check annual prices to save the money.
Annual software subscription requires one time up front payment with no ongoing charges, and covers all software fees for the selected instance type. Hourly AWS infrastructure usage fees still apply.
Ready to try? Click the link and start your GLPI Network experience on Amazon Web Services!
