New silver partner: INTEGRITY

by | May 23, 2023 | News

We are happy to announce our new Silver partner in Venezuela – INTEGRITY.

INTEGRITY is an agile company focused on managed services and open-source solutions, founded in 2003, with operations in Ecuador since 2019 and in the process of expanding our market, developing projects with business allies in the continent, currently in Mexico and the United States.

Aware that technology is rapidly evolving and becoming more complex every day, we strive to simplify it for easy adoption and use by all our clients, regardless of their size.

With a consultative sales strategy, we establish a long-term relationship with our client portfolio, taking care of them and guaranteeing cost-effective solutions that add value to their businesses, valuing their time, money, and resources in an environment of respect and confidentiality.

Our portfolio includes:

1. Unified Communications focused on Call Centers integrated with external systems such as CRM, in the cloud or local implementation, as well as Enterprise IP Telephony based on Asterisk and other proprietary solutions such as NICE CXone.

2. Enterprise Technology Platforms are primarily based on open-source code, which offer to maximize investment in technology tools while reducing operational risk. GLPI stands out for Process Management not only for IT but for all purposes, among other open-source solutions for network monitoring, routing, and firewall.

3. Field Service Management. We developed our own Android application integrated with GLPI that provides mobility to field agents for service companies, with functionalities such as geolocation, workflow, tasks, and integration with external systems via Web Services.

4. With our extensive experience in Call Centers, we incorporate digital channel solutions to meet omnichannel customer engagement needs.

Our goal is to accelerate the digital transformation of companies through our Consultancy services, with methodologies and best IT practices that we apply in our Managed Support and Services to fully or partially manage their IT infrastructure to ensure availability and increase their operational efficiency, accompanied by our Training Services.

Website: https://integrity.net.ve

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

GLPI 20 years

by | May 12, 2023 | News

2023 is a special year for GLPI – it has hit the 20 year mark since the first version was released! We would like to share the history of this amazing project and the people behind it. 

I. What does “GLPI” stand for? 

 

GLPI (Gestionnaire Libre de Parc Informatique) translate as “Free IT Asset Management” in English.

 

Developed in France, GLPI has evolved into a powerful solution that helps organizations manage their IT assets, track inventory, and streamline their IT service management processes.

 

II. The Origins of GLPI – the creators:

 

The history of GLPI dates back to 2003 when a team of developers from INDEPNET non-profit organization, led by, Jean-Mathieu Doléans, Julien Dombre and Bazile Lebeau started working on a project to create an open-source solution for managing IT assets. The primary motivation behind the project started from Bazile when he was requested to provide the organization he was working at to deploy an IT asset management solution. Researching existing open-source projects, he found a promising one called IRMA; however, Christian Bauer, the maintainer of IRMA, informed Bazile that no further work was going to be done on the project.

 

Bazile took the source code for IRMA and modified it to fit the needs of his employer. GLPI was released as an open-source project in 2003 under the GNU General Public License (GPL). It was initially targeted towards small and medium-sized enterprises (SMEs) in France, but its capabilities and flexibility quickly gained attention from companies around the world.

 

For the record, here is the first public CHANGELOG, mentioning the first released version of GLPI (version 0.2) in 2003: https://github.com/glpi-project/glpi/blob/9b96bedca7a61354e435226dcbfa2b9bb7051826/CHANGELOG.txt

 

III. Early Years and Growth.

 

In its early years, GLPI focused on providing core IT asset management features such as inventory tracking, equipment booking, and license management. The software was built on PHP, a popular web development language, and MySQL, a widely-used open-source relational database management system, making it easy to deploy and customize for different organizations.

 

As GLPI gained popularity, the development team received feedback from users and made regular updates to improve the software’s functionality and user experience. New features were added, including support for multiple languages, LDAP integration for user authentication, and email notifications for tickets and events. The community around GLPI grew, with users contributing to the project by reporting bugs, suggesting new features, and providing translations.

 

IV. Expansion and Feature Enhancements.

 

In the years following its initial release, GLPI continued to evolve and expand its capabilities. The software gained support for additional modules and plugins that extended its functionality, such as the ability to manage printers, consumables, and contracts. These additions made GLPI more versatile and suitable for a wide range of organizations, from small businesses to large enterprises.

 

In 2012, a major update was released with GLPI 0.83, which introduced a revamped user interface with improved navigation and search capabilities. This update also added support for mobile devices, making it easier for users to access GLPI from smartphones and tablets.

 

V. TECLIB is the official GLPI editor and distributor since 2015.

 

Over the years, GLPI has continued to be actively developed by its community of users and contributors. In July 2015, the INDEPNET team handed over the maintenance of GLPI to TECLIB (official announcement archive), and so TECLIB became the official editor of GLPI which helped to produce regular updates and bug fixes to ensure the software remains an open-source GPL project, secure and up-to-date with the latest technologies. The work on expanding the partnership network started in parallel and now we have official partners-integrators all over the world (meet them here https://glpi-project.org/partners/ ).

 

The project has a dedicated team of developers who continue to work on improving GLPI and addressing the needs of its users. Official support has been offered since then, which allowed users to obtain professional help and editor’s guarantee (GLPI is distributed under GNU GPL license, which does not include editor’s guarantee nor support). The offer can be viewed on the GLPI website: https://glpi-project.org/prices/ 

 

GLPI operates under a simple economic model that maintains its free and open source GPL license, while offering services to users who wish to financially support the development project. Paid support subscriptions are a virtuous way to develop the free project since the funding from it is fully used to grow the development team. Users can contribute directly to the continuous improvement and expansion of GLPI (available to everyone) and benefit from professional services guaranteeing the operation of their installation.

 

Among GLPI customers there are companies and public institutions, at Teclib we are proud the list includes names like Burger King France, Deezer, Airbus, Comdata, Radio France, Telefonica Colombia, SETEC, La Poste, Conseil d´etat, and many others! 

 

VI. GLPI Network Cloud (SaaS offer) launch:

 

In recent years, GLPI has expanded its offerings beyond its traditional on-premises software with the introduction of GLPI Network Cloud, a cloud-based version of the software. Launched in 2020, GLPI Network Cloud is designed to provide organizations with a modern and flexible IT asset management and service desk solution that can be accessed from anywhere, at any time, with the added benefits of cloud computing.

 

GLPI Network Cloud offers many of the same features as the on-premises version, including helpdesk, inventory tracking, equipment booking, license management, and IT service management processes. It also comes with additional advantages such as scalability, automatic updates, backups and free data migration from on-premise.

 

One of the key benefits of GLPI Network Cloud is its ease of deployment. Organizations can sign up for a subscription plan, and within minutes, have a fully functional GLPI instance up and running in the cloud. This eliminates the need for complex installations and server configurations, making it accessible to organizations of all sizes, including small businesses that may not have dedicated IT resources.

 

GLPI Network Cloud also offers enhanced security features, including data encryption, user access controls, and regular backups, ensuring that organizations’ IT assets and data are protected. It also provides regular updates with new features and bug fixes, ensuring that organizations are always using the latest version of the software without having to worry about manual updates.

 

Furthermore, GLPI Network Cloud offers seamless integration with other popular IT management tools, making it easy to connect GLPI instances with existing systems and workflows. 

 

VII. Advances brought by GLPI v.10!

 

On April 20th 2022, GLPI version 10 was released, bringing numerous enhancements and features to the software, further cementing its reputation as a leading open source  IT asset management and service desk solution (read the detailed article https://glpi-project.org/glpi-10-0-final-release/ ). 

 

One of the notable additions in GLPI 10 is the improved user interface, which offers a more modern and intuitive design, making it easier for users to navigate and interact with the software. Based on tabler, Bootstrap 5 and Twig, this novelty brings many visual changes.

 

In addition to the visual updates, GLPI 10 introduced new functionalities aimed at enhancing the user experience and increasing productivity. For example, it includes an improved search functionality that allows users to quickly locate assets, tickets, and other records within the system. GLPI 10 also introduced new plugins and integrations, expanding its capabilities and making it more versatile for various use cases.

 

Another significant update in GLPI 10 is the introduction of automatic inventory. A new REST API is available (directly in the GLPI index) to receive inventory files in historical xml format or via the new json format.

 

From now on users can manage with this new format most of the GLPI inventory objects, such as telephones, applications, racks, etc.

 

Security also received attention in GLPI 10, with the introduction of additional security features such as two-factor authentication, password policies, and improved audit trails. These measures help to secure IT assets and data, ensuring that sensitive information is protected.

 

The GLPI community remains vibrant, with users and contributors from around the world collaborating to improve the software, add new features, and provide support to fellow users.

 

VII. Looking Ahead!

 

GLPI has come a long way over the past 20 years. On behalf of TECLIB, we express our deepest gratitude to the vibrant GLPI community, which includes users, customers, partners and contributors from around the world. Your unwavering support and continued commitment have been essential pillars in the development and success of GLPI. Your active participation, your feedback and your technical contributions have helped to maintain GLPI as a free and open-source tool available to all, – leading IT service management.

We are truly grateful for the energy and enthusiasm you have brought to the GLPI community. Your comments, suggestions and collaboration have made it possible to constantly improve GLPI, both in terms of functionality and UX.

We would also like to point out that thanks to your financial support, GLPI has been able to continue to evolve and grow. Your contributions through paid GLPI subscriptions have been essential in strengthening our development team and accelerating the development of new features, bug fixes and general software improvement.

With your involvement and support, many exciting opportunities are open for GLPI. We look forward to continuing to work with you, developing relevant new features, and providing superior support. Together, we are convinced that great achievements are ahead for GLPI and for the community that surrounds it.

Once again, a big thank you to all of you and looking forward for all the good things to come!

New silver partner: Lattice Networks

by | May 3, 2023 | News

We are happy to announce our new Silver partner in India – Lattice Networks.

Lattice Networks was founded in 2002 and established as a System Integrator and Solution provider company.

Lattice Networks is a leader in providing Enterprise IT Solutions with a broad portfolio of Service offerings catering to a wide range of Customer Verticals. With rich experience in IT Infrastructure solutions, their primary solution offering is in enterprise managed services.

In addition to that, they do provide customized scalable solution which enables to enhance the existing IT Infrastructure improving the efficiency and ease of manageability.

Among many solutions, Lattice Networks offers:

  • Structured cabling
  • Wireless Networking
  • OFC Solutions
  • Backup solutions
  • Disaster Recovery solutions
  • Open Source solutions
  • Firewalls
  • Content Filters
  • Remote connectivity
  • File servers
  • Mail Servers
  • Database management
  • AMC /ASC
  • Web Hosting and Domain registrations
  • Surveillance / Bio-metric
  • Audio & Video Conference
  • Hardware & Software – Sales/Support/Maintenance
  • Infrastructure Management – Comprises of Installation/Implementation and Maintenance of Servers(File/Mail/Database), Firewalls, Structured Network solutions(Wired/Wireless)

Website: https://bit.ly/41KLO1s

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

New silver partner: SPEARDEVS

by | Apr 19, 2023 | News

We are happy to announce our new Silver partner in Poland – SpearDevs.

SpearDevs is a technology company that specializes in developing web applications and providing ITSM solutions to businesses. Their team of experts delivers custom software solutions that enable businesses to optimize their operations and achieve their goals.

They offer a range of web-based solutions, including e-commerce platforms, CRMs, and custom web applications, as well as ITSM solutions that automate processes and provide valuable insights. Their focus is on helping businesses achieve success through innovative technology solutions.

Among many solutions, SpearDevs offers:

  • ITSM;
  • Complex Applications;
  • Ecommerce Solutions;
  • Software Audit;
  • Ecommerce Audit;
  • IT Team Audit.

Website: https://speardevs.com/itsm/

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/

Success Story: SP ZOZ Specialist Hospital of the Ministry of Interior and Administration in Głuchołazy st. Jana Pawła II

by | Apr 14, 2023 | News, Success cases

SP ZOZ Specialist Hospital of the Ministry of Interior and Administration in Głuchołazy st. Jana Pawła II   

Interview with Slawomir Szmulik, IT department manager, enthusiast of open source technology and GLPI user for many years.

About the hospital.

Slawomir Szmulik: “It is a modern, specialized and well-equipped medical center with diagnostic and rehabilitation facilities. Provides services under contract with the National Health Fund. The current position of the Hospital in the medical services market is the result of several decades of experience in carrying out activities in the field of treatment, rehabilitation and prevention of respiratory diseases as well as rehabilitation and prevention of cardiovascular diseases. At the beginning of its existence, just after World War II, the facility was a sanatorium that joined the fight against the tuberculosis epidemic.”

1. How did you hear about GLPI?

Slawomir Szmulik: “For me, it was love at first click. When I first discovered the tool, I had one major requirement for software: it must automatically search for all online assets and attempt to add them to the database. The paid software I was using at the time required manual input for each asset, including hardware, hard disks, and CPUs. I had to enter about 30 computers by hand for a small company!

With GLPI and an inventory plugin, I was able to complete the process in just two days instead of several months, which was a significant win. Furthermore, GLPI has low system requirements, allowing installation on almost any device and remote access from any computer.

In every company I have worked for, my first task is to search for an IT inventory. In 99% of cases, the answer is “no.” So, I grab a spare computer and install GLPI. Within a month or two, I can see the real inventory of all the assets I need to control.”

 

2. How was the switch to GLPI?

Slawomir Szmulik: “Switching from a familiar software is never easy, but making the choice is necessary. The paid software I used had limitations, such as a licence model that allowed only two concurrent users.

GLPI doesn’t have such limitations. There are no user or asset restrictions, but we faced another challenge: managing documents like invoices, contracts, and other IT and non-IT assets.

In my opinion, one of GLPI’s greatest strengths is its versatility, making it useful not only for IT departments.”

 

3. How is your current GLPI Infrastructure?

Slawomir Szmulik: “We currently use version 9.5 and are preparing to upgrade to version 10. Our inventory includes about 200 active computers, 100 computers awaiting disposal, 20 printers, 160 suppliers, over 500 documents (half of which are contracts), and more than 100 network devices, such as switches and PDAs.

Our hospital is relatively small, but GLPI’s scalability is impressive. We run it on a small virtual server without affecting functionality or speed, and scaling up presents no issues.”

 

4. What is your personal favourite feature of GLPI?

Slawomir Szmulik: “Managing documents: Thanks to GLPI plugins, we can manage our documents in the e-space, even if they must be in paper form according to Polish regulations.

Inventory of hospital equipment: Polish rules require a “passport” for each inventory unit, including contracts and regular service maintenance. GLPI helps us manage this information, even for equipment without network connections.

One of GLPI’s best features is its accessibility to all staff members. I can create profiles for administrative staff to manage contracts, or set rules to allow certain users to view but not manage specific assets.

GLPI makes it easy to manage not only network security, but also contracts, suppliers, and other related data.”.

 

5. What are the best things about GLPI?

Slawomir Szmulik: “GLPI is 100% free open source software, with professional support options and GLPI Network Cloud platform available. Its versatility makes it suitable not only for IT departments but also for various roles in companies and public institutions. With GLPI, everything is connected, from suppliers and contracts to assets and contacts.

My message to future users is to give GLPI a try. Explore its capabilities and see how it can benefit your organization. It is a flexible and powerful solution that can make IT management more efficient and accessible.” .

 

                      How can you try GLPI? 

 

If you have not tried GLPI yet, you can start a free 45 day trial on GLPI Network Cloud (no credit card needed!): https://glpi-network.cloud/ 

If you want to download GLPI on-premise and need assistance, our partners-integrators can support you (you will need to have a valid GLPI Network Subscription). 

 

Do you use GLPI and want to share your experience?

We are proud to state that our solution is used by millions of people worldwide. If you are one of them and you want to contribute the promotion, we invite you to leave your contact details.

We will be delighted to hear your story!

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New silver partner: ADACTIM

by | Apr 13, 2023 | News

We are happy to announce our new Silver partner in Tunisia – ADACTIM.

ADACTIM is a Managed Services Operator specialized in Cloud, Application Integration and Outsourcing, ERP and BI, operating internationally via a presence in Europe, Maghreb and Africa.

ADACTIM supports its customers in their business and technological transformation projects. They bring performance to their customers by optimizing and streamlining their management and operation processes of their IS and IT infrastructures.

Through its Consulting offers and its expertise in Managed Services, ADACTIM brings to its customers a strong added value for the implementation of innovative solutions and the outsourcing of the operation of the IS and Cloud infrastructures as well as ERP and BI platforms.

ADACTIM has offices in France, Tunisia, Algeria, Dubai and Abidjan and a Service Center based in the technological park of El Ghazela in Tunis, a modern, secure center that meets international standards and offers comfortable working conditions to its employees.

The company counts among its customers, several European integrators and major accounts, which trust it by entrusting it with the nearshore subcontracting of integration and outsourcing activities for their own customers.

Among many solutions, ADACTIM offers:

  • ERP & BI integrations;
  • Advicing;
  • Outsourcing;
  • Infraestructure integration;
  • Logistics.

Website: https://bit.ly/3ZXC7Ln

We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact_us/

Being a partner means:

  • Having an a direct access to the Teclib´s tech expertise;
  • Get special discounts;
  • Access official support,
  • Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.

Discover all benefits of being a partner here: https://glpi-project.org/partners/