Resources
Resources You can find here documentation or platforms to contribute GLPI. Documentation Contribution For developers Documentation Official documentation about GLPI installation and updates. 1. Administrator Install GLPI Update GLPI 2. User GLPI User Documentation 3....Prices
GLPI Network offers What does GLPI Network offer include? Editor´s guarantee Support L.3 Exclusive plugins (All under GPL license) Access to partners-integrators Try all features on GLPI Network Cloud Start free trial GLPI is an...Why managing your IT Tickets via email is risky?
An average person spends about 28% of their workweek managing emails. That’s nearly a full day each week lost in the chaos of inboxes and try to reach the so-called “inbox zero”. While email is a powerful communication tool, relying on in for managing tickets (IT, HR, Facilities or any other support department) may lead to significant challenges.
Effective ticket management is crucial for maintaining operational efficiency and improving client satisfaction. However, many organizations still rely on email to manage their tickets, which can lead to a big number of issues on daily-routine.
The chaos of email management
Managing IT tickets via email may seem convenient at first, but it often results in chaos. Multiple threads, lost messages, unclear priorities, forgotten information, and even unwanted spam messages, lead support teams to overwhelming routines. According to industry studies, over 60% of SLA violations can be traced back to poor handling of tickets, now imagine if this information is fragmented.
Common problems with E-mail based ticket management
- Lost requests
- Miscommunication
- Delayed Responses
Transitioning to an ITSM Tool like GLPI you can transform how your organization manages service requests. Here’s how:
- Centralized Communication with followups and tasks available to all members of departments
- Improved Tracking with all actions related to a ticket in just one tool
- Enhanced Collaboration using GLPI as your unique point of contact
Managing IT tickets via email seems like a simple and effective approach, and it works for a variety of organizations for some time and with a limited number of agents and daily service requests. The question is: Is it worthy the risk, stress and complexity of handling with the downsides of this practice while having better ways to do so?
By transitioning to GLPI, you can integrate your ticket management process, improve your team’s communication, and finally enhance customer satisfaction.
Don’t let the chaos be the rule and hold your team back. Embrace a more efficient way to manage your tickets.
Ready to take control of your ticket management? Learn more about GLPI and how it can transform your workflow!