New exclusive GLPI plugin: GLPI-AI

We would like to announce a new exclusive GLPI Network plugin — GLPI-AI — Available at It is now available for clients with a GLPI Network subscription (Basic, Standard, Advanced) and PHP version >= 8.1, and starting from April 22nd for all GLPI Cloud instances.

This plugin adds the ability to summarize the timeline items of tickets using the Open AI API. 

Find the documentation here:

View our brochure to find out more :

GLPI AI is building on OpenAI

How to provision and authenticate GLPI users with Azure AD using SCIM and Oauth SSO

In the fast-paced world of technology, managing user identities across multiple platforms can be a daunting task. Imagine a typical day at work, where you’re juggling access to a myriad of systems – from email and intranet to various tools like GLPI, ERP, and CRM. Each time your role changes, or you update your profile – or some other user’s does on theirs – someone from the IT department is burdened with the tedious task of manually updating these details in every system. Not to mention the need of managing multiple passwords for the vast diversity of systems you use on a daily basis. This method is not only time-consuming but also riddled with potential errors.

Now, think of SCIM – or System for Cross-domain Identity Management – as a versatile “translator”, a proactive “messenger”, or an efficient “negotiator” in the digital realm, that streamlines communication between different systems. Instead of someone having to manually go to each system to update your information, SCIM automates this process. When there’s a change in a user’s information, SCIM automatically spreads these updates to all connected systems.

So, SCIM helps companies to efficiently manage user identity information across various systems, saving time, reducing errors, and enhancing security. It’s like having an assistant ensuring that all your information is consistent everywhere, without the need for constant manual intervention.


The SCIM Plugin is different from OAuth

It’s common to mistake OAuth capabilities for data synchronization, especially in GLPI instances and User and Groups Directories. While OAuth does provide centralized and secure access permissions, SCIM and OAuth serve distinct purposes, despite their apparent similarities.

Both plugins, when integrated with other credential systems, facilitate access without risking exposure to LDAP infrastructures or complex VPN setups — a critical advantage, mainly for GLPI Cloud Network users connected to Azure Active Directory (Microsoft Entra ID).

SCIM plugin simplifies the management of user information, and depending on the provider, also credentials. Attributes like name, email, roles, and contact information are part of its scope of management and synchronization. It standardizes the way identity information is exchanged between identity providers and service providers without excessive exposition of applications and using secured and trackable API channels between services.

One great use case is to have users using their Azure Active Directory (Microsoft Entra ID) information on a GLPI instance. In addition to OAuthSSO plugin, the credentials are also the same — and the users don’t need to authenticate again if they are already connected to their browsers.

For GLPI Cloud Network customers and those with a GLPI Network Basic (or higher) subscription in an on-premises environment, these plugins offer an unprecedented level of convenience and security in identity management.

Useful links

SCIM plugin for GLPI

How to set up the SCIM plugin with Azure Portal

How to set up the SCIM plugin with Okta

OAuthSSO Plugin for GLPI

How to set up the OAuth plugin to log in to GLPI using Microsoft 365 credentials

New exclusive plugin: Unread Messages

We would like to announce a new plugin — Unread — available to all GLPI Network Cloud customers and via our professional offers starting on the Basic GLPI Network Subscription (on-premises) and above !

This plugin helps you to keep track of unread messages while you were offline and don’t want to miss ant messages that could have be sent, and you should be aware of.

Notification bell

The plugin adds a new notification bell in the top right corner so you can keep track of everything you need to. This notification bell list all your unread messages.

screenshot main plugin unread

Timeline indicator

The timeline indicator adds a line below the last item you have read on THE tickets’ timeline. So now it’s possible to come back to work knowing exactly where you stopped before.

screenshot timeline plugin unread

List indicator

When you open the ticket list, all the tickets with unread messages are highlighted, and you can choose the one you want to know more about.

screenshot search plugin unread

Find the subscription brochure here:

On GLPI Network Cloud:

Documentation for this plugin can be found by clicking this link:

You can test this plugin (and all other GLPI Network plugins) on your GLPI Network Cloud demo instance.

Enhance Multilingual Support in GLPI with ‘Translate’ Plugin

Provide support to companies or branch offices worldwide can be a big challenge if you need to comply with everyone to keep on just one language.

I used to be a language teacher and, myself, am not an English native speaker. It can be hard to express some ideas, feelings and describe issues or requirements when you’re not using your own language.

Translation tools happen to be some kind of best friends when you need support from companies around the world. Or even when you support companies or offices that keep sending you tickets in other languages that you can’t understand.

Communication is more than just convey a message. It’s about really understanding what you want to be perceived by your pairs.

With our new plugin called “Translate”, part of the job of copying and pasting texts to add tasks and follow-ups is gone.

With Translate you can add the ability to translate ticket timeline items like tasks and follow-ups.

GLPI is a multi-language ITSM tool, which means that you can provide system translation on menus, modules, notifications, categories taking into account the language that each user selects on their personal settings. The only missing piece of information that would not be translated were the written items. The ones that people provide to the system.


The plugin is available to all GLPI Network Basic Subscription and GLPI Network Cloud clients, and it is integrated with the Translation API from DeepL, a leading neural machine translation service that uses artificial intelligence to provide high-quality language translation.

Which means you will also have a DeepL account and registration on its Translation API — which has many plans, including a free tier.

How to set it up

  • Install and enable the plugin on the GLPI Marketplace
  • Copy your DeepL Pro API
  • On GLPI, Navigate through General > Translate (tab)
  • Paste your DeepL Pro API
  • Enable the languages you want GLPI to be able to translate
  • Enable the “Translatable elements allowed for all users”
  • Add the permissions for Profiles allowed to translate the GLPI timeline items
    • Each Profile must have authorization to be able to translate
  • Use the button on top right of each item to toggle the translation on and off

Video content

00:00 – Multilingual support is hard

01:07 – Plugin Translate

01:48 – How to configure the plugin Translate

02:58 – Plugin Translate Demonstration

04:40 – Plugin Translate permissions

Unlocking Efficient Network Inventory Management with the GLPI Agent Toolbox Plugin

When we speak about IT asset management, ensuring the efficient tracking and management of your organization’s hardware and software assets is paramount. The GLPI Agent, an essential component of the GLPI Inventory ecosystem, is your ally in achieving this. In this comprehensive guide, we’ll explore the GLPI Agent, its importance, and a valuable toolbox plugin that allows administrators to manage tasks locally without the need to create them on the GLPI server.

This is especially valuable for complex networks where installing agents on every computer may not be feasible or when security and compliance reasons restrict server connections.

Understanding the GLPI Agent

The GLPI Agent is a powerful tool developed to simplify the challenges associated with IT asset management. It facilitates the collection and transmission of vital data from connected devices to the central GLPI Server. This continuous flow of data empowers organizations to:

  • Maintain Real-Time Inventory: With the GLPI Agent, you can keep an up-to-date inventory of your hardware and software assets. This real-time snapshot is crucial for making informed decisions.
  • Reduce Downtime: By having a clear view of your IT assets, you can minimize downtime by addressing issues proactively and efficiently.
  • Optimize Resource Allocation: Resource allocation becomes more efficient when you know exactly what you have. This leads to cost savings and improved productivity.
  • Enhance Security Protocols: Security is a top concern in the IT world. With the GLPI Agent, you can better protect your assets by staying informed about their status.
  • Compliance and Licensing: For organizations that need to comply with licensing and security requirements, the GLPI Agent is a valuable asset for maintaining compliance.

Introducing the GLPI Toolbox Plugin

One of the standout features of the GLPI Agent is its toolbox plugin. This plugin allows administrators to manage tasks locally, directly from their computers, without the need to create tasks on the GLPI server. This feature is particularly valuable in scenarios where:

  • Installing agents on every computer is not practical.
  • Security measures or compliance regulations prevent direct server connections.

Since the version 1.6 some new and important features were added to the Toolbox plugin like:

  • A dedicated page to schedule tasks — you can also setup the tasks to run on a daily basis or in blob times ( e.g.: every hour, or every three hours)
  • A dedicated list of inventoried devices — when using the Agent Folder as the target of the tasks
  •  New layout of icons and buttons
  • A wider range of credentials and IP ranges administration for Remote Inventory and ESX Inventory support.

To help you get started with the GLPI Toolbox Plugin, we’ve created a video tutorial. In this video, you’ll learn step-by-step how to set up the toolbox plugin for local task management and also how to create a scheduled task. This visual guide will make the process easy to understand and implement, ensuring that you can efficiently manage your tasks without unnecessary server interactions.

Useful links

Video content

00:00 – Introduction to GLPI Agent Toolbox Plugin
02:15 – Installing the GLPI Agent on Windows
03:57 – How to activate the Toolbox plugin
07:27 – How to enable menus inside the GlPI Agent toolbox plugin
07:53 – How to create inventory tasks using the toolbox plugin on GLPI Agent
11:24 – How to import the inventory files to my GLPI Server
14:04 – How to convert an unmanaged device into a computer in GLPI