Baviera TI

Baviera TI

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents.

Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.

GLPI SUCCESS CASES

Baviera TI

About the company

 Baviera TI is a company that works with technology, support and productivity. Its main objective is to facilitate the lives of people and companies through the best application of technology.

Industry & background

IT Service Provider. From technological advice, technical support, elaboration and execution of infrastructure expansion projects, monitoring, maintenance and redesign of workflows, seeking to obtain the best that technology can do for people.

Requirments

It was hard to manage all the support tickets on e-mails. As soon as the client base started to get bigger, it got even harder. Now we can track asset state, ticketing state, the clients can have transparent support and nothing gets lost in the middle of a lot of information during the day. 

GLPI solution

GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years. 

We handle Incidents and Requests with GLPI Helpdesk, warranty management keeps us updated on expiration dates, contracts are not expired without managers being noted, technical staff don’t lose due dates for not being aware of tickets, assets have their historic data of changes and communication always recorded. 

 

Try all features on GLPI Network Cloud

Any questions? Get in touch with us!

GLPI 10: release candidate 3

Major features:

  • New Modern interface with Bootstrap + tabler.io + Twig
  • Redesign of the timeline of Helpdesk objects
  • Native automatic inventory
  • Refresh of GANTT and reservations view
  • Kanban in helpdesk list

See changelog for detail.

Many things has changed since the release of GLPI 10.0.0-rc2, including:

  • begin to work on PHP 8.2 support (#10975)
  • issues on network ports metrics (#10987)
  • agent should be linked to computers only (#10819)
  • rework inventory logs (#10997, #11020)
  • fix IPNetwork inventory (#10983)
  • fix predefined fields in selfservice (#10886)
  • permits to reach actors loading from template when opening new ticket (#10950 )
  • and many more!

See rc2 to rc3 changelog for detail.

Report bugs: https://github.com/glpi-project/glpi/issues

GLPI was included to GitHub Release Radar · February 2022 Edition

Link to the article: https://github.blog/2022-03-17-release-radar-feb-2022/ 

Gestionnaire Libre de Parc Informatique (GLPI) is a free automatic inventory asset and IT software management package. It provides a service desk for incident reporting and requesting, license tracking, software auditing, and lots more. The team has been working on GLPI for more than 20 years! Version 10.0 has been in development for a year with lots of cool changes. There’s a new interface, the service desk has had a redesign, plus hundreds more features and improvements. Read about all of them on the website.

GLPI GitHub Release Radar
De la Salle school St. Helens

De la Salle school St. Helens

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.  

In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends and alert staff to problem areas. The same features also allow us to spot if a particular device or software is causing issues.

GLPI SUCCESS CASES

De La Salle school St.Helens

Challenge

At a High School we needed a better asset register than the spreadsheet I had inherited. Preferably something web-based and accessible from any device. We also needed a better method of logging incidents and requests. Once we started to use GLPI the advantages of having all the jobs logged, being able to save solutions for future reference and add them to the knowledgebase became quickly apparent. The reporting and monitoring functions soon allowed us to spot issues with specific devices and locations and to inform management about emerging trends.

Industry & background

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council. 

On a single site we support 1400 staff and pupils on roughly 800 end user devices.  

Requirments

Our primary use of GLPI is as an asset database.  The ability not only to keep track of every IT asset but to log its connectivity to other devices, even down to which switch port it is connected to and what software is installed, makes a massive difference to the level of support we are able to offer. 

GLPI solution

Due to corporate requirements we have used a number of alternative and much more expensive helpdesk systems (Supportworks, ServiceNow).  None have offered the ease of use, or customisation we enjoy with GLPI (It also looks much better!).  We have always ended up using GLPI alongside the mandated system, as they have never met our management needs.  The organisation I work for manages several schools in the local area and is now looking into implementing GLPI for asset management in all schools to make up for the lack of functionality in their current paid service desk software. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

In schools, vandalism of equipment is a major issue.  The reporting features of GLPi allow us to quickly spot trends and alert staff to  problem areas.  The same features also allow us to spot if a particular device or software is causing issues. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

 

Try all features on GLPI Network Cloud

Any questions? Get in touch with us!

GLPI 10.0.0-rc2

Major features:

New Modern interface with Bootstrap + tabler.io + Twig

Redesign of the timeline of Helpdesk objects

Native automatic inventory

Refresh of GANTT and reservations view

Kanban in helpdesk list

See full changelog for detail.

Many things has changed since the release of GLPI 10.0.0-rc1, including:

  • Fix models creation (#10753)
  • Fix global search view (#10674)
  • Fix map search view (#10657)
  • Fix validation form in Approvals tab (#10509)
  • Fix cable asset endpoint dropdown (#10713)
  • Fix browsers notification (#10612)
  • Fix race condition on cache operations (#10650)
  • Fix dropdown/entity form (#10572)
  • Fix devices header links (#10552)
  • Fix editing task from planning (#10139)
  • Fix category dropdown in simplified interface (#10591 #10597)
  • Fix Knowledge base display (#10533)
  • Fix entity of tickets created from simplified interface (#10550)
  • and many more!

See rc1 to rc2 changelog for detail.

Report bugs: https://github.com/glpi-project/glpi/issues