GLPI was included to GitHub Release Radar · February 2022 Edition

Link to the article: https://github.blog/2022-03-17-release-radar-feb-2022/ 

Gestionnaire Libre de Parc Informatique (GLPI) is a free automatic inventory asset and IT software management package. It provides a service desk for incident reporting and requesting, license tracking, software auditing, and lots more. The team has been working on GLPI for more than 20 years! Version 10.0 has been in development for a year with lots of cool changes. There’s a new interface, the service desk has had a redesign, plus hundreds more features and improvements. Read about all of them on the website.

GLPI GitHub Release Radar
De la Salle school St. Helens

De la Salle school St. Helens

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council.  

In schools, vandalism of equipment is a major issue. The reporting features of GLPI allow us to quickly spot trends and alert staff to problem areas. The same features also allow us to spot if a particular device or software is causing issues.

GLPI SUCCESS CASES

De La Salle school St.Helens

Challenge

At a High School we needed a better asset register than the spreadsheet I had inherited. Preferably something web-based and accessible from any device. We also needed a better method of logging incidents and requests. Once we started to use GLPI the advantages of having all the jobs logged, being able to save solutions for future reference and add them to the knowledgebase became quickly apparent. The reporting and monitoring functions soon allowed us to spot issues with specific devices and locations and to inform management about emerging trends.

Industry & background

De La Salle school St.Helens is a Catholic high school of 1200 pupils supported and overseen by the De La Salle Brothers and the local council. 

On a single site we support 1400 staff and pupils on roughly 800 end user devices.  

Requirments

Our primary use of GLPI is as an asset database.  The ability not only to keep track of every IT asset but to log its connectivity to other devices, even down to which switch port it is connected to and what software is installed, makes a massive difference to the level of support we are able to offer. 

GLPI solution

Due to corporate requirements we have used a number of alternative and much more expensive helpdesk systems (Supportworks, ServiceNow).  None have offered the ease of use, or customisation we enjoy with GLPI (It also looks much better!).  We have always ended up using GLPI alongside the mandated system, as they have never met our management needs.  The organisation I work for manages several schools in the local area and is now looking into implementing GLPI for asset management in all schools to make up for the lack of functionality in their current paid service desk software. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

In schools, vandalism of equipment is a major issue.  The reporting features of GLPi allow us to quickly spot trends and alert staff to  problem areas.  The same features also allow us to spot if a particular device or software is causing issues. 

Auditing of school resources is also an essential requirement and the reporting/data export tools in GLPi allow us to quickly provide data in whatever form it is requested. 

 

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GLPI 10.0.0-rc2

Major features:

New Modern interface with Bootstrap + tabler.io + Twig

Redesign of the timeline of Helpdesk objects

Native automatic inventory

Refresh of GANTT and reservations view

Kanban in helpdesk list

See full changelog for detail.

Many things has changed since the release of GLPI 10.0.0-rc1, including:

  • Fix models creation (#10753)
  • Fix global search view (#10674)
  • Fix map search view (#10657)
  • Fix validation form in Approvals tab (#10509)
  • Fix cable asset endpoint dropdown (#10713)
  • Fix browsers notification (#10612)
  • Fix race condition on cache operations (#10650)
  • Fix dropdown/entity form (#10572)
  • Fix devices header links (#10552)
  • Fix editing task from planning (#10139)
  • Fix category dropdown in simplified interface (#10591 #10597)
  • Fix Knowledge base display (#10533)
  • Fix entity of tickets created from simplified interface (#10550)
  • and many more!

See rc1 to rc2 changelog for detail.

Report bugs: https://github.com/glpi-project/glpi/issues

Formcreator 2.12.5

We are happy to announce the bugfixes release 2.12.5 of Formcreator. Read our blog post and check the video to get more info.

  • height of category should not be limtied (4a98be86), closes #2574
  • abstracttarget: email actors deduplication (4ec19042)
  • descriptionfield: do not convert description into docs (563f2771)
  • descriptionfield: picture rendering in user form (ddff108f)
  • dropdownfield: invalid SQL (d7f47a6d)
  • dropdownfield: prevent PHP notice (8a7f3f3b)
  • dropdownfield: tree management (99ecf426)
  • form: missing closing braacket (8cd6a021)
  • form: redirect anon user to success page (5ffa1b96)
  • form: saved input problem (bdd1211d)
  • form: typo in export code (946f47f6)
  • form_language: untranslated string (df9ddf0f)
  • formlanguage: chained translation broken (d32682ca)
  • glpiselectfield: entity restriction not applied on users (79af87d2)
  • hostnamefield: value not read from answers (0d799600)

Go to changelog to see the complete list of bugfixes.

DOWNLOAD: click this link

New Silver partner in Poland: OmegaIT

Omega IT Consulting has been providing comprehensive IT outsourcing services since 2008. On-premise and cloud infrastructure maintenance, help-desk, security and IT resource management complete the portfolio of application projects based on Sharepoint tools. – Online and on-premise, Teams, Microsoft 365 services, as well as .NET / .NET Core technologies.

WebsiteOmegaIT

We are proud that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.

Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: click here.

Being a partner means having an a direct access to the Teclib´s technical database, new releases, official support and many other tools which will help you to gain more customers and increase reputation on the market. Find out all benefits of being a partner sending us an email: click here.

Check the list of our partners: https://glpi-project.org/partners/