At Teclib´ we are happy to announce that we are expecting the release of GLPI 10 in the following weeks. We have received many questions related to migration from older versions of GLPI/compatibility of plugins and decided to publish a dedicated video. Watch it on Youtube or read the transcription below.
From which GLPI version I can migrate to GLPI 10?
You can migrate to version 10 from any GLPI version (we support migrations from at least 0.80 version), all data, like users, tickets or assets, will be transferred.
What should I consider before migration? Which data can be lost in migration?
The server must have at least PHP 7.4 and MySQL 5.6 dependencies. If your server doesn’t have these, you must upgrade these requirements.
No data loss is expected, but as usual, make backups (files and database) and/or snapshots.
You will need to execute some optional migrations after GLPI main update with the help of the console.
If you have custom developments or core changes, please note they will be erased when copying the files. Consider porting them before the migration.
Which plugins will be compatible with GLPI 10?
All plugins listed in GLPI Network Subscriptions (both Community and Exclusive ones) will be compatible with GLPI 10.
In addition to the small gain of not using a plugin, the feature will use less history data and database storage (for example, software updates take 1 line instead 2).
We worked also on user experience, you have now assets separated by types for a more comfortable setup.
It unlocks some features like partial inventories, which reduces performances footprint.
More asset types are available for inventory (you can send files for racks, appliances, certificates, etc).
In combination with GLPI agent, you also obtain some great features:
Databases inventory
Proxy mode for DMZ
Remote inventory (agentless) for windows and linux.
Stand-alone SNMP tasks
Our professional support for on-premise (GLPI Network Subscriptions) covers support L.3 for migration from GLPI 9.5 to GLPI 10.
GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents.
Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.
GLPI SUCCESS CASES
Baviera TI
About the company
Baviera TI is a company that works with technology, support and productivity. Its main objective is to facilitate the lives of people and companies through the best application of technology.
Industry & background
IT Service Provider. From technological advice, technical support, elaboration and execution of infrastructure expansion projects, monitoring, maintenance and redesign of workflows, seeking to obtain the best that technology can do for people.
Requirments
It was hard to manage all the support tickets on e-mails. As soon as the client base started to get bigger, it got even harder. Now we can track asset state, ticketing state, the clients can have transparent support and nothing gets lost in the middle of a lot of information during the day.
GLPI solution
GLPI made it possible to Baviera TI deliver proper value on its service management and provision to more than 800 users with just 3 IT agents. Also, the internal workflows were made possible inside GLPI. Even administrative staff is an agent that can do their part of the workflows. Our job would be impossible without GLPI modules over the years.
We handle Incidents and Requests with GLPI Helpdesk, warranty management keeps us updated on expiration dates, contracts are not expired without managers being noted, technical staff don’t lose due dates for not being aware of tickets, assets have their historic data of changes and communication always recorded.
Do you use GLPI and want to share your experience?
We are proud to state that our solution is used by millions of people worldwide. If you are one of them and you want to contribute the promotion, we invite you to leave your contact details.
Gestionnaire Libre de Parc Informatique (GLPI) is a free automatic inventory asset and IT software management package. It provides a service desk for incident reporting and requesting, license tracking, software auditing, and lots more. The team has been working on GLPI for more than 20 years! Version 10.0 has been in development for a year with lots of cool changes. There’s a new interface, the service desk has had a redesign, plus hundreds more features and improvements. Read about all of them on the website.
