by Polina Marishicheva | Feb 16, 2022 | Success cases
We were looking for a helpdesk and assets management (we manage more than 10000 assets) software.
We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc.
GLPI SUCCESS CASES
Istek Schools
We were looking for a helpdesk and assets management (we manage more than 10000 assets) software. We also needed to find a way to make unmanageable devices a little more manageable, for example, IP phones, security cameras, RaspberryPints, 3D printers, graphic tablets, etc.
İSTEK foundation expanding its education chain from Kindergarten to University has a say in the future of Turkey with 22 Kindergartens, 22 Primary Schools, 22 Secondary Schools, 20 High Schools, 14 Science High Schools and Yeditepe University.
Software which offers both Helpdesk and assets management on one platform.
GLPI solution
GLPI made possible to make automatically visible all our assets (see “Challenge”).
We use GLPI Helpdesk to handle requests from employees, to make reservations of assets and report problems with office equipment.
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We are proud to state that our solution is used by millions of people worldwide. If you are one of them and you want to contribute the promotion, we invite you to leave your contact details.
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by Polina Marishicheva | Feb 16, 2022 | Success cases
“Great tool, very useful and friendly”, – Manel Bascuñana – IT manager.
Top priority was to find a tool to manage user requests/incidents (helpdesk), orders and asset inventory.
GLPI SUCCESS CASES
Vasco Tech
Our main goal was to achieve better (transparent) integration between planning and Outlook.
VASCO is a group of family origins founded in 1970 in Bilbao dedicated to transport, logistics, consultancy and innovation, with an international vision.
Top priority was to find a tool to manage user requests/incidents (helpdesk), orders and asset inventory. .
GLPI solution
As a medium-sized company we use GLPI as Helpdesk to handle requests from our users, alongside with IT assets, software, license and order management features.
“Great tool, very useful and friendly”, – Manel Bascuñana – IT manager.
Do you use GLPI and want to share your experience?
We are proud to state that our solution is used by millions of people worldwide. If you are one of them and you want to contribute the promotion, we invite you to leave your contact details.
We will be delighted to hear your story!
Try all features on GLPI Network Cloud
Any questions? Get in touch with us!
by Polina Marishicheva | Feb 15, 2022 | Success cases
Intuitive customer-oriented service portal with extremely robust enterprise ITIL features
We needed a simple and intuitive service portal for our clients that was capable of managing multiple clients, SSO and full separation of data, but with excellent features and extensibility.
GLPI SUCCESS CASES
CreditLogic
We needed a simple and intuitive service portal for our clients that was capable of managing multiple clients, SSO and full separation of data, but with excellent features and extensibility.
Fintech. A Lending as a Service platform enabling the instant transformation of end to end lending process.
Intuitive customer-oriented service portal with extremely robust enterprise ITIL features
GLPI solution
We use GLPI as Incidents, changes and service portal.
So far our experience is fantastic – both the software itself and the services to manage it from GLPI partner – as a former openview, patrol and ServiceNOW customer I appreciated the speed and low TCO of the service without compromising on essential features.
Do you use GLPI and want to share your experience?
We are proud to state that our solution is used by millions of people worldwide. If you are one of them and you want to contribute the promotion, we invite you to leave your contact details.
We will be delighted to hear your story!
Try all features on GLPI Network Cloud
Any questions? Get in touch with us!
by Polina Marishicheva | Feb 14, 2022 | Success cases
In the need of the complete ITSM solution
Counting with more than 250 employees and operating several offices, we were in the need of the complete ITSM solution, focused on users support and request tracking, but at the same time we wanted to get the full insight for our tech park and assets, licenses and providers.
GLPI SUCCESS CASES
Ministerio de Ciencia e Innovación
Manage and inventory computers. Number of information fields is available: operating system (name, version, service pack), product ID, serial number, the general characteristics (type, manufacturer, model, serial number), information management (technician in charge, status, location) and users of the position (known or not in GLPI).
Manage and inventory monitors. You can import the following information:
management of the monitor (the technical manager, his status, the place where he is located); general characteristics of the station (the manufacturer, the model, the type, the serial number); users of the station; specifications
Network hardware represents the hardware that manages, transmits and routes the network between other hardware (computers, printers). Network devices can be a switch, an ethernet hub, a router, a firewall or a wireless access point (Wi-Fi).
GLPI solution
We use GLPI as the main Helpdesk tool for user support and as inventory tracker, extra functionality, as knowledge base, and to have full track of licenses and provider statuses.
Pros of having GLPI are numerous, it is a robust and flexible tool, with easy-to-extend functionality due to the great plugin portfolio, allowing a quick and successful deploy of (in our case) Helpdesk services.
Do you use GLPI and want to share your experience?
We are proud to state that our solution is used by millions of people worldwide. If you are one of them and you want to contribute the promotion, we invite you to leave your contact details.
We will be delighted to hear your story!
Try all features on GLPI Network Cloud
Any questions? Get in touch with us!
by Polina Marishicheva | Dec 17, 2021 | Blog, News
A newly revealed critical vulnerability impacting Apache Log4j was disclosed and registered as CVE-2021-44228 with the highest severity rating. Log4j is an open-source, Java-based logging utility widely used by enterprise applications and cloud services. By exploiting this vulnerability, a remote attacker could take control of the affected system.
We would like to assure all users that GLPI core and its plugins, being written in PHP and not using Log4j, are not affected by the Log4Shell vulnerability.
Exploiting this vulnerability requires a Java Virtual Machine and the org.apache.logging.log4j.core.lookup.JndiLookup Java class in a vulnerable version. None of them are included or used in GLPI distributions.
We can also confirm that:
- GLPI Android Agent (writen in Java), doesn’t use Log4j library, and thus is not affected by the Log4Shell vulnerability
- GLPI Agent (writen in Perl), is not affected by the Log4Shell vulnerability
Warning: this does not prevent layers/tools potentially upstream of GLPI (reverse-proxy, firewall, etc.), or connected to GLPI, which we are not aware of in your context, from being potentially impacted.
For example, if you have a Metabase server connected to GLPI you should note that Metabase (<0.41.4) is affected by Log4j vulnerability, and you should update it ASAP!
Documentation:
