by Flavia Calonego | Feb 16, 2023 | News
We are happy to announce our new Silver partner in Argentina – Open Computación S.A.
Open Computación S.A. is a company with more than 20 years in the IT field, dedicated to generating value to its customers through its services such as: server administration, hosting, helpdesk, virtualization, technical service.
It also offers management services through tools such as GLPI, being able to adapt it to the needs of its customers.
Website: https://www.opensa.com.ar/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact
Being a partner means:
- Having an a direct access to the Teclib´s tech expertise;
- Get special discounts;
- Access official support,
- Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
- Discover all benefits of being a partner here: https://glpi-project.org/partners/
by Daniela Buxo | Jan 26, 2023 | News
We are happy to announce our gold partner in France – SCC Technology Solutions Provider.
SCC Technology Solutions Provider helps clients succeed through IT transformation and exceptional customer experiences. That’s their purpose and the reason they exist.
SCC Technology Solutions Provider brings together technology and expertise enabling end-users to seamlessly collaborate and work together, wherever work needs to happen.
Among many solutions, SCC Technology Solutions Provider offers:
- Distributed Cloud;
- Workplace productivity;
- Networks and Communications;
- Security;
- Business Process Outsourcing;
- Innovation;
- Software;
- Marketplaces services.
Website: https://www.scc.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://portal.glpi-network.com/marketplace/formcreator/front/formdisplay.php?id=15
Being a partner means:
- Having an a direct access to the Teclib´s tech expertise;
- Get special discounts;
- Access official support;
- Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Discover all benefits of being a partner here: https://glpi-project.org/partners/
by Flavia Calonego | Jan 25, 2023 | News
This version is compatible with GLPI 10.0.
Upgrade from 2.13.0 or later
A database sanity check is done before running the upgrade. If the tables of the plugin have a difference with the expected schema the upgrade will fail with a message similar to the following:
The database schema is not consistent with the installed Formcreator 2.13.0.
To see the logs enable the plugin and run the command bin/console glpi:database:check_schema_integrity -p formcreator
It is required to fix the database, using the diff produced by the CLI command given in the message. Once done, try again to upgrade.
ℹ️ If you know what you are doing you may bypass the sanity check from CLI with the following command.
bin/console glpi:plugin:install formcreator -f -p skip-db-check
Bug Fixes
- handle undefined setting for service catalog homepage (411ae3597)
- typo in french locale (f61ded17a)
- abstractitiltarget: multiple tag questions set but not displayed in designer (90f2a95d8)
- checkboxesfield,multiselectfield: default value not displayed (8f36ab726)
- composite: ignore link to non existing ticket (8502d4b16)
- condition: allow longer texts (eecdf8a2a)
- condition: display of tested question shows wrong item (5d34da8b4)
- condition: width of question dropdown (ce0389efd)
- dropdownfield: empty SQL IN statement when restricted tickets rights (5c5244a85)
- form: image upload handling in header field (5dc66a5ef)
- formanswer: default search filter hides legit access (2dc9f8e3f)
- formanswer: malformed search option (5339b7912)
- formanswer: missing newline between sections of fullform tag (61122bc93)
- formanswer: temporary disable debug mode (e9e8da484)
- formanswer, textfield, textareafield: escaping (3e0666d4d)
- glpiselectfield: cannot set empty value by default for entity question (fe2130bbe)
- glpiselectfield: restore entity restriction for users (e525b3a82)
- helpdesk: better handling of users that can’t see tickets (a93f03126)
- install: add empty schema for new version (817a9ec7e)
- install: resync not needed in upgrade to 2.13.4 (d66a12017)
- install: typo in method name (eac5d77ac)
- issue: follow entity change on ticket transfer (434bd3572)
- issues: Tooltip consistency with core (c45d21550)
- question: subtype plural and appliance in bad group (1f780370a)
- tagfield: php warning (cc4b673a8)
- targetticket: allow more itemtypes to associated elements (#3155) (cee504c24)
- textfield: useless HTML entity encode (c3d03b51e)
Features
- drop support for GLPI 10.1 (a99a8bcb2)
- dropdownfield: always show ticket id (0190adac9)
- issue: access tickets from service catalog (a6b4f19d0)
- question: add support for database sub itemtype (45126012d)
- wizard: selectable home page in service catalog (95103fe54)
by Flavia Calonego | Jan 24, 2023 | News
A new GLPI version is available.
This release fixes several security issues that have been recently discovered. Update is recommended!
You can download the GLPI 10.0.6 archive on GitHub.
We still maintain maintain the 9.5 branch for security fixes and we also release a new version for it: GLPI 9.5.12 archive
You will find below the list of security issues fixed in this bugfixes version:
- Unauthorized access to inventory files (CVE-2023-22500)
- XSS on browse views (CVE-2023-22722)
- XSS on external links (CVE-2023-22725)
- XSS in RSS Description Link (CVE-2023-22724)
- Unauthorized access to data export (CVE-2023-23610)
- Stored XSS inside Standard Interface Help Link href attribute (CVE-2022-41941)
Also, here is a short list of main changes done in this version:
- Unmanaged devices can be handled like a real asset.
- Handle more actions for stale inventory agents.
- Added new dictionnary rules for OS.
- Removed
glpi: prefix on console commands. - PHP 8.2 support.
- Many fixes and improvements on native inventory.
- Reservation display on self-service profile.
- Mail collector issues with emails sent from Outlook.
- Dashboard issues on “All” tab.
- Ticket input is restored when submitted form is not complete.
- Notification was not sent when ticket status was set to “pending”.
The full changelog is available for more details.
We would like to thank all people who contributed to this new version and all those who contributes regularly to the GLPI project!
Regards.
by Daniela Buxo | Jan 23, 2023 | News
We are happy to announce our longterm partner in Spain – TICGAL has become a GOLD level!
TICGAL is a company built around GLPI. In our short history, they have helped more than 200 clients set up the standard solution or reshape GLPI to fit their needs by integrating standard and custom-tailored solutions.
Beyond the ITSM & ITAM native GLPI capabilities, TICGAL has transformed it into a CMMS or an ESM. They also edit a successful multiplatform mobile solution with geolocation capabilities.
Among many solutions, TICGAL offers:
- GLPI Support: consulting, installation, migrations, development, integrations and hosting;
- GLPI Developments: Plugins and extensions;
- GApp: a GLPI App, a project born from the need to provide an easy mobile access to GLPI, specially for end users, a.k.a. self-service.
Website: https://tic.gal/en/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://portal.glpi-network.com/marketplace/formcreator/front/formdisplay.php?id=15
Being a partner means:
- Having an a direct access to the Teclib´s tech expertise;
- Get special discounts;
- Access official support;
- Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Discover all benefits of being a partner here: https://glpi-project.org/partners/
by Daniela Buxo | Jan 5, 2023 | News
We are happy to announce our new Silver partner in Brazil – i9atech.
i9aTech Tecnologia e Comunicação is an intelligent management consulting company, specialized in information and communication technology, at strategic, tactical and operational levels.
It was born in 2017, under a marketing need that excels in simplicity, innovation, low cost and a more personalized relationship with the customer.
Attentive to the demands of small, medium and large private companies and with the performance of highly qualified employees, i9aTech helps its clients to reach advanced levels of organization and planning with a proactive concept.
Among many solutions, i9atech offers:
- VoIP consulting;
- Consulting ERP Systems;
- Call Center;
- GDPR Consulting;
- Governance Consulting;
- NOC/Monitoring Consulting.
Website: https://i9atech.com/
We are excited that GLPI ITSM solution is becoming more and more represented all over the world and GLPI Network (our support offer for on-premises – get your IT Infrastructure secured) subscription service will be available for more customers through our new partners.
Our large partnership network is always open for new collaborations. If you are interested in representing one of our products in your country, get in touch with us: https://glpi-project.org/contact/
Being a partner means:
- Having an a direct access to the Teclib´s tech expertise;
- Get special discounts;
- Access official support;
- Many other tools which will help you to gain more customers and increase reputation on the market by adding open source ITSM to your portfolio.
Discover all benefits of being a partner here: https://glpi-project.org/partners/
